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InterContinental London Park Lane

InterContinental London Park Laneのお客様のホテルレビュー
お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
88%
のお客様がこのホテルをおすすめしています。

総合評価

4.4

XXに基づく 2314 お客様レビュー
88%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

2314お客様レビュー

  • 5 スター
    1621
  • 4 スター
    366
  • 3 スター
    130
  • 2 スター
    103
  • 1 スター
    94

Gret Hotel

By

11月 30, 2022

This is a great hotel in a very good location. Would recommend when in London.

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Fantastic stay

By

11月 27, 2022

The stay and the intercontinental, what can I say a dream friend staff with first class service. From the moment we were greeted at the door to the moment we left we were treated like royalty. Any Amazing visit to London.

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My favourite hotel

By

11月 27, 2022

Such a great location and if you're lucky you get a view of Hyde Park. The staff are very well trained, friendly and helpful without being either obsequious or over familiar. The rooms, and especially the beds, are very comfortable. Theo Randall's restaurant is a great bonus.

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Excellent location

By

11月 27, 2022

Perfect location for a business trip, excellent service and cleanliness. Would highly recommend.

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Great stay

By

11月 26, 2022

Great location Very professional staff all very friendly and accommodating
Restaurant for Evening meal a great experience and great value Breakfast excellent
Bar staff were great and cheerful All staff seemed to enjoy working there which is always a sign if a great venue

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Worst hotel ever

By

11月 23, 2022

This is the worst hotel I have ever stayed at , the room type is wrong, the AC in the room doesnt not work, the room is dirty and you can hear every car outside the window. The worst of part is the staffs are extremely rude when I was checking out, totally unacceptable

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Great location and good service and clean rooms

By

11月 23, 2022

The rooms assigned where across from the health club, and being on the first floor the ball room late night party noise was annoying

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Friendly staff and spacious accommodations

By

11月 22, 2022

Very nice and comfortable rooms/suites. Big heavy curtains make sure that no sunlight will disturb your sleep. Friendly and knowledgeable staff.

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Ambassador treatment

By

11月 22, 2022

We decided to have a short break in London, catch a show, visit a museum and enjoy the comforts of the Park Lane Intercontinental

From the welcome from Alexandros in reception spotting me coming in at the side entrance on my way to the Club Lounge to check in, to Rafaila and Jane and their team in the Lounge the welcome was just perfect. So nice to be welcomed by people we know well.

And then at breakfast Luis - not even there but made sure we got our usual drinks - amazing! Even when he is on leave, he goes the extra mile

Two days of bliss - lovely upgrade and a free night into the bargain

We plan a few more trips before the end of the year and looking forward to them already.

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London break

By

11月 21, 2022

The location, staff, service, food & drink make this an absolute go-to location in London.

Everything was absolutely spot on as normal, the room was ready early as requested and every interaction was a positive one.

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5* Hotel - 2* Experience

By

11月 19, 2022

platinumelite

The Hotel itself is very well appointed and the Jnr suite we stayed in was nicely decorated with an amazing shower.
The problems started at check-in where the room wasn't ready. We were 30minutes before the check-in time of 15:00, so not a problem, (despite requesting an early check in), so we went and sat in the bar area to do some work and the reception had my mobile number to call me when the room was ready.
The upsell at check in was also a bit tacky for a 5* hotel, where we were offered very expensive room upgrades and club lounge access. If I had wanted a better room or club access, I would have paid for these during booking.
At 15:45, we still had not been called and we needed the room to do a business call, so went to reception to see what was going on. The room was ready, but nobody had called. Despite the room now being ready, there were no key cards available, so a nice member of staff let us into the room so we could make the call. We were told that the key cards would be delivered to the room. On entering the room, we discovered used cotton pads on the floor next to the bed. There was complimentary water in the room and a small coffee maker, but nothing like other 5* hotels I have stayed in.
At 17:30, we were meeting a friend to go out for the evening and still hadn't received the cards. When we asked at reception, they still didn't have them, but said they would bring them over while we had a drink in (very expensive) bar. We finished our drinks and still no key cards, so we went back to reception, who the activated the cards. This is a very poor customer experience.
To end on a positive, the king beds were very large and comfortable.

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Fantastic Stay

By

11月 16, 2022

club

Thank you for the great service and stay at your hotel. Check-in was smooth and I was recongnised as an IHG member. The room and hotel was clean and we had a great night sleep. We also enjoyed the breakfast with great choice and fresh quality items. The hotel is also in a great location, a short walk from Buckingham Palace, the tube was close by as well so we were well connected to Paddington and Covent Garden.

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