InterContinental Madinah-Dar Al Iman

Great Professional Property

By

6月 23, 2019

After trying number of hotels in Madinah, I finally had a pretty good experience living at the property after Dar Al Hijra Intercontinental (where I would never return!)

This is a beautiful closer location to haram and also the road connection is comfortable when you want to get out of the Haram area and go to other parts.

Throughout my stay, I found the staff at the reception extraordinarily awesome helpful and very welcoming. The cleaning staff were slightly less hardworking and didn't clean my room properly, I eventually had to call them in which they came very quick and got it all done.

The breakfast in room at the time of ordering were critical in the beginning, I think staff taking calls and order from the room need to be little more sophisticated and not aggressive. I had to tell him three times about my request which he continuously rejected in a very unprofessional manner but I eventually persuaded him to speak with the chef and he made that happen (this was the worst part of the whole experience). The food overall including presentation was magnificent!

Someone from guest relations called me after I checked out and when I was on my way to my flight, she didn't speak much English, but was adamant to take her phone number to which I requested she could email or message me, she couldn't understand me at all except when I said 'Great stay'!

I am definitely coming back to the same property when I visit next!