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InterContinental Presidente Mexico City

InterContinental Presidente Mexico Cityのお客様のホテルレビュー
お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
90%
のお客様がこのホテルをおすすめしています。

総合評価

4.5

XXに基づく 1735 お客様レビュー
90%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1735お客様レビュー

  • 5 スター
    1232
  • 4 スター
    278
  • 3 スター
    109
  • 2 スター
    53
  • 1 スター
    63

Amazing stay in an amazing location

By

6月 22, 2022

The Presidente is the perfect hotel in a perfect location. The staff are professional and extremely friendly. The rooms are quite large and comfortable. The bar, food, shops, and Club Lounge exceeded my expectations. The location is perfect for those wanting to soak in the sights of Mexico City.

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Smooth Stays

By

6月 21, 2022

Overall experience of staying Intercontinental Hotel was great. From check-in to check out everything was seamless handled. Only thing I would propose for this hotel is better exercise room. Everything else was very good including breakfast experience.

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Great room and service

By

6月 18, 2022

The room we got was great, it was clean and confortable. Also the service was very good and the staff provided everything we needed.

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Staff make the difference.

By

6月 17, 2022

club

Definitely an amazing property, rooms are beautiful and comfortable, restaurants are great, but the most important part was how the Staff did everything under their power to make me feel at home.

They ere all great! but Fabiola the rest of the Concierge team are a five star group.

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Nice stay

By

6月 17, 2022

club

We stayed in a double queen room with incredible views of the city. The concierge were very helpful and promptly responded to questions I had emailed before our stay. They were also so helpful in suggesting restaurants in the area.
The hotel is in a beautiful neighborhood with great restaurants within walking distance.
Our family soon realized that we need to return for a much longer stay to explore this wonderful city.

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Great location

By

6月 15, 2022

Close to friendly and upscale restaurants, easy to reach walking

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Great service and location

By

5月 27, 2022

Staff is friendly and ready to assist you. Loved the location, close to multiple restaurants and shops. They helped me get my Covid test done easy and very convinient.

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Comfortable rooms, disappointing service

By

5月 18, 2022

Rooms are cleaned well. Staff and hotel signage was barely helpful when providing information for guests regarding important information needed for club members, and/or breakfast details, along with elevator details. I expected more from the hotel staff and was disappointed in their lack of effort to provide more valuable information for the guests, versus hounding select guests over putting on masks in the hotel, while several groups of people walked around without masks.

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wonderful hotel

By

5月 16, 2022

The staff is wonderful and very accommodative. The rooms are spacious. The breakfast spread is great. The hotel is situated in a very nice part of Mexico City. Everything is within walking distance, from the park to museums and city center is easily accessible.

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Todo bien a excepción de la privacidad

By

5月 05, 2022

El hotel es excelente en la mayoría de sus servicios, pero, particularmente en el piso 41 se esucha demasiado el ruido de las otras habitaciones.

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Little details make a huge difference

By

5月 02, 2022

I have been staying at the Intercontinental Hotel in Polanco, Mexico City for the past several years.
I have always had a very good experience but this past time it was an exception: Lobby Bar , I went with my husband to have a drink and sat at the bar, service was terrible - the waiter that was there didn't even greet us when we sat, he just put a couple napkins on the bar and ask what did we want, I ordered the drinks, then a waitress came and asked if I needed something else so we ordered a glass of white wine ... she poured the glass of wine and we HONESTLY thought it was for my husband to test the wine, and she put the bottle away, I laughed and asked if that was the wine glass size and she said it was, and I am not lying when I say it was not more than 3 cms of wine on the glass. She was not nice, she responded very rudely and from there on they did not even looked at us or asked if we wanted anything else, everyone else was offered a small size of 'botanas' snacks and they never even asked if we wanted some. Bad experience overall , we could have gone right across the street to Karisma where we were always greeted and the service was amazing ! Glad to tip a good amount for that kind of service !! A shame that we did not get the same service in a hotel where I have been a frequent guest.
* Room: never got any refills of coffee, never got any disposable coffee cups to go even though I requested them , my kids stayed in a room on the same floor and they were not allowed to charge the Room service tab to our account - my daughter is 19 years old, she is an adult and was treated like a baby whose not reliable.
I have a high status on your Loyalty program and is really disappointing when don't receive the service and attention that you expect.

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More higher get less

By

3月 21, 2022

platinumelite

Miscomunication between the hotel and my credit card representative. Charge for everything like parking and breakfast

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