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InterContinental Sydney

InterContinental Sydneyのお客様のホテルレビュー
お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
88%
のお客様がこのホテルをおすすめしています。

総合評価

4.4

XXに基づく 2829 お客様レビュー
88%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

2829お客様レビュー

  • 5 スター
    1843
  • 4 スター
    564
  • 3 スター
    225
  • 2 スター
    108
  • 1 スター
    89

Comfortable bed and brilliant staff!

By

11月 28, 2022

This hotel is in such a great location. The rooms are newly renovated. The best thing though are the staff, they are friendly, knowledgeable and make you feel so welcome.

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Excellent View and Great Service

By

11月 28, 2022

I was greeted upon arrival and helped by an array of wonderful staff. The room view exceeded expectations. The breakfast was a luxurious experience and each staff member was happy and willing to accomodate any and all requests to ensure we had a wonderful experience.

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Wow!!

By

11月 27, 2022

platinumelite

A truly memorable experience. From the moment we were greeted, we knew this was going to be a great experience. The upgrade to the harbour view suite was greatly appreciated as was the extended late checkout. The renovation of this hotel is nothing short of superb. Amazing views & the staff member we dealt with on arrival & departure was very professional. Thank you for a lovely stay & we will be back.

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Overnight stay in the city

By

11月 21, 2022

I stay at the Intercontinental Hotels around the world but my experience on this occasion was very disappointing. My wife and I went for breakfast at the Conservatory at 9.40am and asked whether we could sit outside. We were told that that area was being closed so we had to sit inside. We ate our breakfast inside, but the food was extremely cold. When we finished eating, we ordered a second coffee and asked if we could drink it outside. We were again told that the area was being closed although there were people still eating in the outside area. I asked to speak to the manager and went to the Conservatory check in where I spoke to Crystal. I asked why we could sit outside and was told that the manager told her that no one can sit outside as they're closing down the area at 10.30am. I commented that both inside and outside would be closed at 10.30am so what was the difference. Crystal then said we could sit outside to which I replied why is it ok now but not before. She said because how I was talking to her!!!
To cut a long story short, I advised the duty manager at reception when I checked out and he said that he would bring it to the attention of the GM. I have heard nothing since which isn't what I would expect from the Intercontinental.

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Beautiful hotel let down by terrible staff

By

11月 21, 2022

The hotel itself is wonderful, being well located and convenient for access to Circular Quay. The renovations are well considered and the rooms, facilities and restaurant/bar all feel luxurious. The breakfast is top notch!

The staff however, were a complete let down, which completely destroyed the experience. Mishaps at check in, whilst at the restaurants (incorrect orders and long wait times) and with the in-house service (I just wanted firm pillows!) were all disappointing to see. The status/ambassador perks took 4 phonecalls and conversations with multiple staff members to be realised.

There was also a lovely older couple (travelling from overseas) staying in the hotel that were turned away from the roof top bar due to "no capacity". As someone who booked ahead and was able to get in, I was amazed find the bar 80-90% empty for the entirety of our 1.5hr visit. An experience like this may have made this couple's experience in Sydney so much more special and it left a sour taste in my mouth. After stopping by the next night for a late night drink and being told the same "at capacity" line, I couldn't help but wonder if we given the same treatment.

Overall, if the poor service can be fixed, this would be a top class hotel worthy of the nightly rate, but I won't be returning or recommending this to anyone in the meantime.

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Elegance

By

11月 21, 2022

As seniors we like elegance, quietness, politeness and history. All of this was evident during our stay. The surroundings, from beautiful yesteryear in the Conservatory to the modernity and sweeping views of our grand city and its harbour from the 32nd floor Aster Bar, were superb and memorable.

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Great service

By

11月 20, 2022

First time I stay at your hotel, it was so easy to check in the staff were wonderful. We encounter a few problems with the room but these were minor just a simple, did not realize the curtains were electronic and was only a press a button. Also to setup the tv the porter came to our room he was wonderful.Overall the esperience was great and will recommend this hotel to u0ur friends and we will be back most probably for birthday

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Privacy in the city

By

11月 18, 2022

club

My sons and l and brother were treated to wonderful service and a very friendly welcome. Breakfast was wonderful as were the views.

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Great Location to Circular Quay

By

11月 17, 2022

Great location and good Hotel comfortable room and clean. Would recommend this hotel.

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Contacting guest service was the hardest thing!

By

11月 17, 2022

platinumelite

We have a few requests during our 2 nights stay. Whenever we contacted guest service, it took like 1 hour or more for related staffs to come at our room, and sometimes they did not even show up, and we ended up being too lazy to recall. Internet connection was super slow all the time.
The room itself is quite nice with beautiful view of harbour. The room, even though quite small, but nicely renovated. The location is really good, but with the steep walk uphills, make it challenging with heavy luggage and commuting back and forth between the hotel and tram/bus stations.
As a IHG platinum member, we stated in our room preference before arrival that we need a room away from elevator, however our appointed room was just in front of all elevators.

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Met my expectations and beyond

By

11月 16, 2022

We wanted a place near the Circular Quay with a hotel chain we are comfortable with. The hotel staff was very courteous and helpful. The room was comfortable and spacious. Walk in shower with plenty of hot water.
It was probably a little pricey, but I used points. Even without the points the cost would have been worth it. There were many amenities that I probably would have used, if I had more time.

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Great options for girls night in city

By

11月 15, 2022

Stayed for a birthday and the hotel was impeccable !
Pool on the other hand needed a clean!

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