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InterContinental Sydney Double Bay

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InterContinental Sydney Double Bayのお客様のホテルレビュー
お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
88%
のお客様がこのホテルをおすすめしています。

総合評価

4.4

XXに基づく 1076 お客様レビュー
88%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1076お客様レビュー

  • 5 スター
    747
  • 4 スター
    172
  • 3 スター
    75
  • 2 スター
    44
  • 1 スター
    38

Exceptional service

By

9月 29, 2020

platinumelite

have stayed here on a number of occassions and each and every time have been impressed with the service.
The reception staff are excellent and check in and out is always smooth and professional

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Great room with good view and aspect

By

9月 28, 2020

platinumelite

Was a great night and experience at the hotel and the bar, I will be back again

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Wedding night

By

9月 26, 2020

club

We booked to stay on our wedding night, as we were getting married at the road at St Mark's in the afternoon and wanted to stay local. Make it a memorial night and stay at a place that we could go back to on our anniversary which we had covid restrictions for our wedding and wasn't quite what we had planned - only 6 people rather than 120 guests, we would have liked to have had.

When we checked-in to the hotel we were delighted to be told that there was bottle and glasses in our room, ready to celebrate as I had emailed ahead to confirm that we were celebrating our wedding. However, when we got upstairs there no bottle of fizz, which was fine as it was a kind gesture so we changed and headed to the bar downstairs. We must have arrived at an exceptionally busy time, and the computer ordering system in the bar wasn't working and so we had to wait 40 mins to order our drinks and then 20 minutes further to have them served to our table. With guests now staying more frequently with covid restrictions lifting it was as though the staff were a bit out of shape for the usual standards we have come to except at the Double Bay Intercontinental, which was a shame.

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Beautiful hotel

By

9月 22, 2020

club

Beautiful hotel in a beautiful location. Lovely staff!

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Incorrect information provided

By

9月 16, 2020

club

I called prior to my visit to ask if there were any deals and packages. The staff member advised there is currently a stay 3 nights pay 2 nights deal.
I then made a booking.
On the second day I was told I had to check out.
I explained I was told about the deal and it should have been applied to my booking. They advised because I booked through a third party website I was no longer eligible. At no point was I educated of this prior to booking or else I would have booked through the intercontinental website directly. I spoke with the guest services team over the phone who hung up on me over 8 times.

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Great location/facilities average service

By

9月 16, 2020

First of all the location of the hotel makes this my favourite in Sydney. You are out of the way but close to everything. The rooftop pool is amazing however in summer I am sure it would be packed. The gym is also great if you like this on holiday.

I celebrated my birthday and it started well at check-in, I was really happy but that is where it stopped. Had high tea which was nothing to write home about. The staff were just going through the motions. I did complain after the event but nothing was done.

The most staff interaction I had was with the cleaning staff but they didn't seem too happy. I know it is a bad time in the industry but it seems the staff in the hotel are unhappy (excluding the reception staff).

I am also a Spire Elite and I did have a room upgrade which was appreciated but I have had better service at a Holiday Inn Express.

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Best Hotel 2020

By

9月 09, 2020

club

I chose the Intercontinental Double Bay for a couple overnight stay. Coming from the South Coast into Sydney Metropolitan District I was cautious in where to stay that would have COVID precautions.
I was more than happy with the whole experience
This Hotel needs to be commended
Thank you

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Class Act Hotel

By

9月 08, 2020

platinumelite

Beautiful hotel, amazing location near shops and restaurants. Staff were professional, fast and efficient check in and check out and the rooms were perfectly clean and comfortable. We had a balcony on level 5 which was also nice to have fresh air streaming into our room.

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Excellent

By

9月 08, 2020

Thoroughly enjoyed my little staycation. The staff were fantastic. Michael was an absolute super star - made me feel like I was coming home daily, he’s extremely courteous and is a huge asset to your wonderful team.
Thank you for making me feel like I was at home
Thanks

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Good service and comfortable stay

By

9月 08, 2020

platinumelite

Nice hotel and friendly customer service. There were two hiccups from the hotel service that was big enough to drop their overall rating as it wasn't up to 5 star standard of service.

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Anniversary experience

By

9月 07, 2020

club

Bar service was poor; staff not receptive at request prior to check-in.

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Overnight Stay

By

9月 07, 2020

We had a wonderful experience staying at the Intercontinental in Double Bay. The service was excellent, we felt safe and the cleanliness was perfect. We highly recommend to stay at this beautiful hotel.

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