 Guest Reviews
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88%
Recommend This Property
Overall Experience 4.4
88%
Recommend This Property
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Great location, not the five star experience that we had hoped for.
ByReubenjames
26 June 2022
We had a long drive due to the rail strike, so chose valet parking. This was excellent as was our initial welcome to the hotel. Check in became a problem though as our room was not ready. We were offered drinks but had to take them in the restaurant as the bar was out of bounds due to a conference. After finishing our drinks we went back to check in to discover that our room still wasn't ready, we were offered more drinks and went back to the restaurant. The room was ready soon after this but it was now around 16.30. We went up to our room and changed clothes, then came back down to see what food options we had. We were told that the restaurant didn't open until 18.00 this was too late as we needed to be at The Royal Albert Hall for 19.00 and the bar are was still being used by the conference. We had to eat elsewhere.
We hoped that Breakfast would redeem our experience but it didn't. We placed an order with our waiter but it appeared to have got lost in the system. 40 minutes later and after many apologies it did appear and was very good but by this time most of the buffet was cleared away.
Amazing hotel and service
ByVisitingLondon
22 June 2022
We stayed there a couple of times when visiting London recently. We just loved the hotel and the amazing service we got. Everyone went out of the way to make sure we were comfortable and really looked after us.
The lounge is amazing and the staff there is just so awesome. I would particularly call out Hannah and Luis. They were just amazing!!
Thank you once again!!!
Fabulous hotel
ByMrscookz
20 June 2022
This was a great experience to start off our trip! We only had one night, but we could have had stayed a week here! It was clean, staff was incredibly helpful, beautiful and spacious… everything was great!
Impeccable service
ByIGoogledU
14 June 2022
The finest service. Great location. Rooms a bit dated and worn.
One of our best stays Intercontinental Stays
ByBigMike27
13 June 2022
The Intercontinental Park Lane is by far the best Intercontinental stay we have ever experienced and we have stayed at many. EVERY staff member went above and beyond. The doormen personally remembered you and were so pleasant. The food in the club lounge was amazing and the wait staff were unbelievably attentive, with making sure all your needs were met and exceeded! We even told Intercontinental Paris Le Grand in our review they should send staff over to experience your club lounge and inspire to be more like you. At our first breakfast, I asked our waiter if they had V8. He inquired what it was and said they only had tomato juice. At that point he went to the kitchen and made me his homemade version based off of my description. He asked me to honestly critique it and changed it up based on my opinion, because he wanted to both please me and make it as close to an original V8. I was truly amazed at his dedication and sweetness and was greeted with his perfected drink each morning we arrived to breakfast. Other staff members gave us their personal reconditions for some delicious restaurants. We thoroughly enjoyed the complimentary bikes the hotel offered and the beds were extremely comfortable. I would highly recommend staying at this particular Intercontinental Hotel!
期待通りの居心地の良さ
Bydrasak
12 June 2022
5歳児並みの英語力の私たちにも根気よく付き合っていただき、快適に過ごすことができました。
ほとんどのスタッフにすれ違うたびに気安く話しかけていただきましたが、語学力不足のため十分に会話することができず残念でした。
日本語を話されるドアマンの方とのちょっとした会話が、心安らぐひとときでした。
3人でスイートに泊まりましたが、インターコンチネンタルクラブへのアクセスがあるのかないのかよく理解できず、3人目は別に料金が必要と理解し、少し高かったのであきらめました。
その代わり、ルームサービスが思いのほかリーズナブルな値段だったので、夜食、朝食と利用して優雅なひと時を過ごしました。
Outstanding in every aspect
ByMax16
06 June 2022
Stayed with our granddaughter for the Platinum Jubilee. From the minute we arrived until we departed the service was quite outstanding. I have never felt so at home in a hotel. Despite the hotel being busy there was always someone available to give advice or point us in the right direction. The bedroom was wonderful and the beds extremely comfortable. I could go on but to summarise it was faultless.
Amazing Hotel
ByCPTRAVEL88
04 June 2022
We came in very late at night, but our checkin concierge was extremely comforting, happy and very friendly. This also applies to the bellman, one even helped us get a taxi by walking down the street for us and chasing one down! Loved it, can't wait ti be back one day!
Home away from home in London
ByJea10021
30 May 2022
Excellent service, location and great concierges. Restaurants of the hotel simply are great but it us the kindness of the staff what makes me to returns
Lost a step
ByNewYorkWendy
29 May 2022
This is a hotel with lovely public spaces, cheerful accommodating staff, and great location. Housekeeping however was continually frustrating. Almost daily during a 12 day stay we had to have guest sevices correct problems with housekeeping, missing towels soap, arriving to clean 6 hours after requested time. The management of this function needs to better train the staff. Hopefully our next stay will be less frustrating.
Truly amazing
ByBillw70
18 May 2022
We have stayed at this hotel on many occasions and it has always been exceptional. We like most were concerned after lockdowns that hotels would struggle to reach previous standards. However this could not be further from the truth here. The staff are amazing and just cant do enough for you. The rooms are first class and the bars and restaurants offer top class service. Over the years I have stayed at many 5 star hotels in London and this is easily the best.
Clean room, friendly staff
ByBstrusowski
13 May 2022
I was impressed how friendly the staff was that we met during our stay, especially the door men. No matter what time of day we arrive back at the hotel they always greater me and my wife with a smile. The restaurant staff was also excellent in their service.