 Guest Reviews
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88%
Recommend This Property
Overall Experience 4.4
88%
Recommend This Property
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Wonderful staff great service
ByBirdie43
07 November 2020
The team at Park Lane were excellent and managed to make our welcome friendly and warm while following government guidelines.
Our room had a great view and and was immaculate - all very comfortable. It’s just a shame the walls seem to be thin as our neighbours were very loud and kept us awake for a number of hours.
Bar staff and cocktails were wonderful - highly recommend
Great last-minute stay
Bymemesweeper
05 November 2020
An emergency last-minute stay caused us to book the IC Park Lane. We wanted a quick city break before a new lockdown in London. Nothing disappointed, it’s a great hotel in a central location.
Excellent service
ByWMB68
04 November 2020
The staff make this hotel. Excellent attention to detail and always with a smile. Randals restaurant was superb and we will be back. Thank you
The Best Staycation Ever!!
ByThe Judge
03 November 2020
I was born and raised in London but the first time I truly appreciated the beauty of the City was when I stayed at the InterContinental, Park Lane. During these unprecedented times of the pandemic to be welcomed by such professional and friendly staff members in an immaculately clean and exceptionally presented hotel; made me for the duration of my stay escape the challenges and sadness of the current situation. And reinforced my view that We as a Country will get through this! I do not hesitate to recommend what is a first class establishment!!
10 out of 10
ByTraveler
02 November 2020
A very special hotel run by very special people nothing, is to much Trouble a credit to the hospitality industry you can see front of house and back of house this hotels aim is to just please you at all levels can’t wait to return when these strands and testifies are behind us thank you intercontinental park lane
Great cleanliness and friendly staffs
ByQH1997
02 November 2020
All staffs in the hotel is helpful and friendly and I really appreciate your hospitality. The Maufair deluxe room is well decorated and spotlessly clean. I hope to stay here again soon.
Outstanding Service
ByGriff100
30 October 2020
Location was perfect. Service was outstanding from the moment we stepped through the doors until the moment we checked out.
Staff went above and beyond to make us feel welcome. They were so friendly.
Will come back and stay again.
Get away stay
ByMOBLondon
29 October 2020
After a tough couple of weeks I decided to take myself off for a night and enjoy some 5 star comforts which this hotel certainly provided....even during these tough times. Staff were by far the best aspect of my stay!
Birthday treat
ByBD59
28 October 2020
We stayed here on my birthday and the whole experience from checking in to checking out was exceptional we were upgraded without asking. The staff were very friendly and very helpful. I wouldn’t hesitate to recommend this hotel to anyone and will certainly be returning in the near future.
Not great value
ByRSharm
27 October 2020
Room service not as expected
Room also had a dripping tap/ gutter outside so did not sleep well and this was after was upgraded to a superior room being a spire elite member.
The room seemed to be a standard size and was standard quality
I expect much higher standards for an Intercontinental especially in the heart of London and park lane
Jewel in the InterContinental brand!
ByCaptSi
22 October 2020
Great attentive staff and superb facilities. Couldn’t do enough for you and it was great to be welcomed after such a big break away from hotels.
Awesome as ever
ByAJRe
22 October 2020
Welcome back and great to experience the superb service with all staff. Excellent hotel and or favourite London destination