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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
89%
Recommander cet établissement

Impression générale

4,5

en fonction de 1176 avis
89%
Recommander cet établissement

Ratings Breakdown

1176avis

  • 5 Étoiles
    839
  • 4 Étoiles
    180
  • 3 Étoiles
    55
  • 2 Étoiles
    59
  • 1 Étoiles
    43

Needs work on cleaning

By

juillet 28, 2020

I slept well in my room. Bed was very comfortable. How ever I’m concerned that the room are not being properly clean. There were rose pedals left in my room. The bath room toilet was stained and there was crumbs of food left on the side of the refrigerator. I did bring this to the staffs attention but by the time I noticed it was bed time and I didn’t not want the hassle of moving and I was only staying for one night. The times that we are in now, dealing with COVID, I think it’s very important to make sure rooms are thoroughly clean after each use. There was also candle wax stained in the carpet.

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Quiet but not clean enough

By

juillet 27, 2020

club

The hotel was quiet but good thing I brought my own cleaning supplies! Dirty dishes in the dishwasher, trash left from previous occupants, insufficient/low stock of bath towels and bathroom door was filthy. I had to go and purchase ice because the ice maker in the fridge never produced more than 4 cubes in 4 hours. Also absolutely no cake or balloons allowed in the hotel!!

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My stay

By

juillet 25, 2020

club

Very clean and cozy. Would definitely stay again. Everything was great also a great value

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Great Stay!

By

juillet 22, 2020

club

I only stayed a night, but it was nice! The Front Desk service was excellent and professional. Due to the Covid pandemic this year your not able to utilize the pool or workout room which is very understandable.

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Poor cleanliness and maintenance

By

juillet 18, 2020

club

Room was not clean, with stained dishes, too few dishes and utensils, poor attitude of staff. Bed was okay.

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Great service and atmosphere

By

juillet 17, 2020

club

Upon arrival, the staff were very friendly and welcoming. The hotel overall was pleasant. I would definitely stay again.

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Layah

By

juillet 15, 2020

club

Excellent stay. It is a clean and beautiful hotel. They even allowed me a late check out and did not disturb my rest

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Comfy during Covid

By

juillet 14, 2020

club

Really enjoyed my stay. Just wish things were I communicated more clearly for the things available on this property. Staff also forgot to check my room preferences when cleaning my room for my arrival.

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Room dirty, employees not all wearing masks, mold in shower, room smelled

By

juillet 13, 2020

platinumelite

I stayed last night in Room 326. When I arrived the room I was given was not cleaned all the way. There was a half used mini lotion on the sink, a stained washcloth in the bathroom and only 2 other towels. The dirty dishes were all still all in the dishwasher and we had no soap/shower gel. I went down to the front desk to get shower gel and towels and there were no additional towels available so we had to wait for them to finish drying. On top of all of that, on one of my trips down to the front desk yesterday evening 2 gentlemen got in the elevator with me, one was another customer going down to the desk for more shampoo and shower gel and had a mask on, and the other gentleman was a hotel employee who did not have a mask on. There is signage on the doors and at the front desk that masks are required, it’s ashame the staff was not following the company’s own requirement and that without a mask he would get in such a small enclosed space with customers.

Lastly we went out to breakfast and I called just before 11 for a late checkout, I was told it would not be a problem and we could have the room til 12:30, when we arrived back to the hotel at 11:30 housekeeping was in our room and we could not get in it. We attempted to utilize the lobby restrooms since we couldn’t get in our room and the mens Restroom was not sanitary. We left the hotel and were highly disappointed with our stay. We’ve stayed at other Staybridge locations before and never had these types of problems, and to know the other gentleman had some of the same problems with his room as well there seems to be a housekeeping issue that needs addressed ASAP, especially with how bad Covid is in Ohio right now.

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On a Tuesday? Really?

By

juillet 10, 2020

My crew was staying at this hotel for a project in the area. I was first put in a room that was not cleaned, which was immediately handled by the staff on duty and they were apologetic. Then the person down the hall from me was having a party where they propped open the back door and let up to 30 random people come in and out of there room all night. I called the front desk at 1:30am to complain, but a simple walk they would have not only discovered the propped open door but the open door party where they were smoking weed and choking out the hallway as well.

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Comfortable bed

By

juillet 07, 2020

club

The bed was awesome . Hotel was quiet and very clean

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Wonderful stay!

By

juillet 07, 2020

club

Great staff, secure door, comfortable beds! I don’t plan on booking anywhere else! Every time I need a hotel this is definitely my new go to!

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