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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
97%
Recommander cet établissement

Impression générale

4,7

en fonction de 776 avis
97%
Recommander cet établissement

Ratings Breakdown

776avis

  • 5 Étoiles
    642
  • 4 Étoiles
    98
  • 3 Étoiles
    18
  • 2 Étoiles
    9
  • 1 Étoiles
    9

Stay during July 24th to 26th

By

août 06, 2020

club

Extremely disappointed with my stay. Once we arrived to check in, staff did not have face masks/coverings. Went to our room, the toilet was making a odd noise, as if the water kept being flushed. Last the night, we continues to hear running through the hallway between 12-2am. Went on with out stay, the next morning (Saturday 25th) found trash all in the walk way to the elevator. Notified the front desk on our way out, when we returned, the trash was still not picked up. Reserved time for the pool, when we went to the pool during our reserved time, there was another family in their. Had to notify front desk to excuse the guest and re-clean the area. Last that night, same issue, non stop loud music in the hallway, and running, notified the front desk and not did not seem like anything was done since the party just moved outside near the patio seating area. The next morning, same issue, trash, and wet towels leading to the elevator. I checked out at the front desk (Sunday 26th) , and they simply apologized, yet, still not wearing a mask. After the cost for us on a two night stay, was completely unsatisfied and there has been nothing done, other than a simple apology. Extremely disappointed, and honestly wish to have a portion of my bill refunded to my account. I thought this would be a family friendly hotel, and was completely trashed by other guest, and your unprofessional staff.

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Clean, comfortable room

By

août 06, 2020

We are spire elite members and stay in many IHG properties, and this property is one of the best we've stayed at. The room was a 2 bedroom split plan which accommodated my family member in a wheelchair with an accessible shower. But what really stood out was the exceptional level of guest service by the front desk attendant named Shuntae who helped with an early check in and arranged for every detail of our needs to be met. Her level of guest service was greater than any other person we have encountered in all of our IHG stays. She is to be commended and is certainly a valuable asset for this property.

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A Little Tired

By

août 04, 2020

club

For as much as we enjoyed our stay, the rooms could use a refresh. Our carpet was stained in the living area and the toilet in the bathroom needs to be replaced. The service was excellent and everyone is very attentive and friendly.

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Stay at staybridge

By

août 03, 2020

platinumelite

Nice and comfortable stay. Internet infrastructure need to improve along with smart tv.

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Staybridge - Roclkford

By

août 02, 2020

club

It was a pleasant stay. We enjoyed the social hour. The hotel could use a little updating.

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Very clean. Great staff.

By

août 01, 2020

club

We stay at a lot of Holiday Inn Express locations. My son stayed 3 months at a Staybridge when he was doing an internship. Thought we would give one a try. Very, very happy with this one. We will try another one in the future.

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This Hotel Doesnt Care About your Health

By

juillet 27, 2020

platinumelite

We are a family of 4, with two teens staying at a hotel in the middle of a pandemic for 9 days that posts a sign in the lobby stating masks MUST be worn, but never saw one challenge to anyone without a mask. At least 75% of guests were not protected. Filthy elevators and constant worry about getting COVID. stay way if you value your health!

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Wonderful for all essential covid workers

By

juillet 18, 2020

Friendly staff wonderful and so kind . The hotel was clean and respected and followed social distancing . All employees wore mask which made me feel safe. They where accommodating to our work schedule too. I remember coming back at midnight after my shift and I called and a young lady came outside and escorted me inside . She Went above and beyond .

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Clean Hotel, Great Food, Fair Price For Stay, Quite Environment.

By

juillet 16, 2020

Clean, Quiet Environment, Comfortable Bed, Free WiFi, Excellent Breakfast, Pool Area Available But Limited/Social Distance For Safety Of Others, Snacks, Beverages Are Always Available, Computers In Lobby Area Available To Customers, Kitchen In Room, Etc. Great Parking Spots Always Available, Very Secure Hotel, Information Always Kept Confidential, Friendly Staff, Fair Prices.

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Highly Recommend

By

juillet 06, 2020

platinumelite

This hotel is great! Very clean. Very quiet. Staff really friendly.

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Great hotel experience

By

juillet 06, 2020

platinumelite

I am a platinum member and really enjoyed my time at your property

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Clean room and great staff

By

juillet 04, 2020

club

The overall hotel and room felt very clean and safe. They require masks when entering. The staff was very helpful and friendly.

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