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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
98%
Recommander cet établissement

Impression générale

4,8

en fonction de 688 avis
98%
Recommander cet établissement

Ratings Breakdown

688avis

  • 5 Étoiles
    600
  • 4 Étoiles
    67
  • 3 Étoiles
    10
  • 2 Étoiles
    9
  • 1 Étoiles
    2

Lovely room

By

décembre 21, 2020

This was the first occasion that I stayed at a Staybridge Suite and I will definitely use them again. The guest room was very well equipped with fridge, dishwasher (that wasn't used) microwave etc.
Unfortunately due to Covid restrictions, the restaurant and bar areas were closed, though a minimal room service menu was available. I ordered a burger, that when arrived, was raw in the middle and totally uneatable, however it was replaced.
Two members of staff at reception upon checkout were very helpful and professional, Elina and Reva

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Excellent

By

décembre 20, 2020

platinumelite

As an IHG member I have travelled the world and stayed in many nice hotels.

I took my son to this hotel after we did an airport drop off for a family member and didn't want the long drive back.

He's 6 and loved the open space of the rooms.

It was clean perfect for families I will always stay when flying out of Heathrow.

Loved the experience one of the best.

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Good stay

By

décembre 20, 2020

Like the place a lot love the cooking in the rooms and cleanliness. Staff are great and friendly

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good all round

By

décembre 19, 2020

club

great rooms and friendliest staff, great value and location for Heathrow

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One night stay

By

décembre 18, 2020

platinumelite

Welcoming and cheerful staff. Clean, light and airy public areas. Clean, well appointed and comfortable accommodation. Breakfast service included a varied and satisfying range of food, well prepared and served, for take away or table service. On- site car park.

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Perfect night

By

décembre 15, 2020

Great hotel, very safe and clean, friendly staff. Nice spacious rooms,

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Great hotel

By

décembre 08, 2020

Fantastic great hotel would recommend very big very clean room great staff and service

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Perfect place to stay at Heathrow

By

décembre 07, 2020

There is probably no better place to stay near Heathrow. It took only 6 minutes by taxi to get us to Terminal 5 and the hotel exceeded our expectations. Moreover our room was clean, spacious and comfortable and the staff were both knowledgeable and friendly. What else could anyone ask for?

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Great suites recommend

By

décembre 07, 2020

club

Stayed here for an early flight with our 5 year old. The suites gave us an opportunity to put our 5 year old to bed and stay up in the living area, having a chat and watching tv. The room was clean, well equipped and bed super comfy. Although there are shared areas in the hotel due to Covid these were not available to use. Food could be delivered to the room at a charge or pick up from reception.

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Excellent service even in Covid Restrictions

By

décembre 06, 2020

club

The service at the hotel was excellent and all care was taken to maintain Covid restrictions.

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Staff at Staybridge feels like fam

By

décembre 06, 2020

platinumelite

All is amazing, from the room to the service level. Depesh (the most amazing manager I met) with his staff are seriously the most service minded compared to all the other hotels I lived at. They walk the extra mile for their guests.

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Room is excellent. Variable customer service experience

By

décembre 06, 2020

I had an excellent customer arrival experience with special mention to Monica and her male companion at that night. Room is spacious and all facilities in the kitchenet appears modern. Excellent all-around white light. Breakfast is awful - cold sandwiches, not enough selection of cereals. The coffee machine appears to need some servicing as awful taste. I had an experience of forgetting 2 items in the room - I called in the night and spoke to Jackie. She did not make an effort to go to room despite it hasn't been cleaned yet. Instead she emailed the cleaners who I later found out have little or does not understand English. Items not found next day as may have been put in trash during the cleaning process.

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