Rated 3,7 out of 5 by 51
Rated 3,0 out of 5,0 by Satwal Be careful at the moment
I use this hotel regularly usually without problem but last week was just awful, normal staff not around so:
No soap replacement in room throughout stay.
No newspaper except for last day.
Only 1 person serving in a busy restaurant so waited for 15 minutes for a drink, had to beg to place an order for food, when it arrived mine was not cooked and my friend never did get the meal he ordered.
17. Dezember 2013
Rated 4,0 out of 5,0 by Rosyred November visit
Lovely hotel - easy to find after a 9 hour journey, nice gesture to put us in a nice quite room at the top with great views, breakfast good too. Out of town but taxis can be used
13. Dezember 2013
Rated 4,0 out of 5,0 by Isacas Crowne Plaza Antwerp
First impression of the hotel is a bit old fashioned, wear downed.
Although I have to add reception area and especially the breakfast and diner restaurant are really cool designed.
My room, and that is disappointing, was very old and wear downed.
I later got to know that this part of the hotel was yet to be redesigned.
The swimming pool makes the stay unforgettable as it is (although not my style) very modern and a so called 'infinity pool'.
Services around the pool are great as well as for the fitness area.
Really bad is the fact that the hotel charges you tourist tax in additional to the pre-booked and pre-paid total price of the room #booked with the IHG app, which explicitly states 'all applicable taxes are already included'#. It is also hard to see why taxes should not be included as they are impossible to avoid and should always be part of the fixed room price unless ofcourse they are calculated per person and not per room #as is the case in Antwerp...in fact 3.5% of the room rate#.
They told me at the reception that they could not help it and that it was hotel policy to do charge tourist tax on check in. And because according to reception staff I booked via third pary #?IHG app third party; what the heck?#.
Therfore I still feel that the 6€ I paid for tourist tax should be refunded.
12. Dezember 2013