Rated 3,7 out of 5 by 242
Rated 1,0 out of 5,0 by AVP123 Terrible service, rude staff, poor state of rooms, ridiculous value for money
This has really got to be THE worst experience I ever had in a Crowne Plaza Hotel
Staff are rude and unhelpful, hotel is old and dirty looking, rooms are small, old and not confortable.
My shower was filthy and at some point it got filled up with dirty water from the toilet, i reported the problem and it took the hotlel 2 days to sort it out in the meantime i could not have a shower - I was in Paris for Business and not having a shower for 2 days was a disaster.
someone should do something about it, that Crowne Plaza should be a Holiday Inn as it is at that level,
23. November 2012
Rated 4,0 out of 5,0 by BUENOSRECUERDOS UBICACION PRIVILEGIADA
MUY BUENA UBICACION, ESTACION DE METRO INMEDIATA AL HOTEL, PROXIMO A ATRACCIONES PRINCIPALES DE LA CIUDAD. SERVICIO MUY CUIDADO, DESAYUNO-BUFFET MUY BUENO, PERSONAL ATENTO Y LISTOS PARA RESOLVER CUALQUIER NECESIDAD. UN PRECIO DE PRECOMPRA JUSTO PARA SER PARIS Y EL SERVICIO RECIBIDO.
22. November 2012
Rated 1,0 out of 5,0 by PeteC Poor representation of the usually great Crowe Plaza values
It has been a while since I received such a poor service at any of the Holiday Inn or Crowne Plaza hotels. As a Platinum Member I spend more than 100 nights in these hotels and can easily compare service.
I usually don't complain very easily, but this time, your Paris team aggravated me terribly. From poor front desk services to poor concierge services, to charging just to order a taxi, to noisy rooms with no apologies or alternatives offered… It was one of the worst experiences in a long while. I would not recommend this hotel to any of my friend nor enemies …
A dissatisfied member of your Priority Club scheme.
22. November 2012
Rated 4,0 out of 5,0 by Wissam Good hotel
Crowne Plaza Republique is a very nice hotel, always clean and staff all listening to help. The only negative point during my visit was the close of the street patio where i used to take my breakfast in the morning. This is probably due to the infrastructure works being handled on place de la republique since more than 2 years!!
21. November 2012
Rated 3,0 out of 5,0 by Kar1 Very, very tired, but room comfortable enough
The hotel is suffering from fronting a building site. The staff are very helpful considering their working conditions, concierge very helpful. For me the biggest disappointment was breakfast, your not shown to a table you are left to hunt around for anything that becomes available, and then it's the buffet battle to gain something edible, relaxing it is not. The final morning of our 3 night stay the restaurant area had been compulsory taken over by the Place refurbishment, and we were herded into the bar area for breakfast. Our room had seen better days, with ceiling tile damage and switches missing from bathroom heater that would have been very handy. I would like to state that it was shabby but chique being in Paris, but will have to settle for simply shabby.
19. November 2012
Rated 3,0 out of 5,0 by DGAL Great location, Services and Room size could be better
I have stayed more than once in this hotel.
I must confess that it is generally ok.
However, room size (in most rooms) is very small - definatelly not for claustrophobics... They would suffocate in most of them!
The other issue that I found myself wondering about was the Internet Charges. One would expect that in late 2012...
>> ... either Internet is FREE (as in most hotels around the globe, some of which belong to the same group!!!)
>> ... or AT LEAST at a reasonable price and/or more options (i.e. for 24h, for 2 days, 3days etc...)
Paying 18 EUR or 23 EUR for 24h of Internet is ridiculous! It is the way above the average MONTHLY fee for a much better connection quality than the one offered...
Overall, the room price was not the best value for money...
13. November 2012
Rated 5,0 out of 5,0 by mhjunior Great Stay
Great hotel ... very nice room ... very pleasant and accommodating front desk staff ... enjoyable 100%
13. November 2012
Rated 2,0 out of 5,0 by shopping Poor service at reception
Good concierge and cleaning but poor staff at reception and check in took a long time as room was continually not ready and one member of staff particularly rude.
Constantly had to ask for extra milk and cups in the room
11. November 2012
Rated 3,0 out of 5,0 by ticrdt2 Development infront of the hotel is a big nuisance
We stayed at this hotel in September for 4 nights. The service is good, the rooms are fine however the hotel should have inform guests about the major road works which is currently distrupting access to the hotel. The taxi could not even get to the front of the hotel and we had to carry our luggage from where the taxi dropped us. The works will probably continue for sometime maybe a year and we plan to go to Paris again but will not stay there. Otherwise the hotel is fine.
5. November 2012
Rated 3,0 out of 5,0 by qidwai Poor for Romantic
this bussnis hotel not Romantic hotel and for platinum member no any benifet in crown plaza
3. November 2012
Rated 4,0 out of 5,0 by Ahmad Dr
This Crowne Plaza in the Republic district of Paris is a great place to stay in. It's location and cleanness are suitable for families. The staffs are also helpful and friendly. My family and I had a good time staying in it.
1. November 2012
Rated 1,0 out of 5,0 by GlobalTraveller An ageing hotel with service staff that are rude and unmotivated
Staying at the Crowne Plaza- La Republique was very disappointing considering the quality and service levels of other Intercontinental Group Hotel properties around the world and in France.
The hotel was very old and no sign of renovation. Every facility was for charge and there was no inviting fitness gym or swimming pool.
There was no wifi in the bedroom and even the cable service that was offered was for a very expensive fee. Hard to believe given that even the small obscure motels in less developed cities around the world offer wifi service in rooms and sometimes even free of charge.
But the most noticeable issue at this hotel is the dismal service levels.
The staff have very little desire to offer their services whether it is at the restaurant, the reception, the concierge or the bar.
I visited the concierge desk 5 times during my stay and 4 times the desk was unmanned and the one time there was a person at the desk, he was busy on the phone that lasted 12 minutes; at which point, I decided to leave and try and find a reply to my query elsewhere.
The reception team was marginally better but it continually had guest queues lining up to get serviced by the sole person manning the reception desk- (even at the peek hours of check out)
The highlight of service horror stories was at the breakfast room when I was blatantly told by one of the waiters that she was not here to serve guest!!
It was the first time in my life I go to a hotel restaurant where after serving myself at the buffet, I asked one of the waiters to help me with getting a spoon only to be given the exact response of (and I quote)- "Go and get it yourself from the buffet" only to turn away, bring out her mobile phone and send a message.
As shocked as I was, I decided to raise this issue to someone from the F&B team, so when I asked the waiter for her name to report this unfriendly experience. She was only delighted to tell me her name was E** and even ventured to spell it out for me so that I can be accurate in my reporting of the incident, showing no regard to this disappointed guest.
As a platinum priority club member, I have stayed in many IHG properties. The Crown Plaza- La Republique is by far the worst hotel stay I have ever experienced with IHG.
30. Oktober 2012
Rated 2,0 out of 5,0 by gregory No air, limited wi-fi
The air conditioning was turned off for the season along with the fan blower, so we were unable to even circulate air in the room. We tried opening the windows, but the noise from the streets all night was so loud we could not leave them open. We were unable to get much sleep and were very uncomfortable. The only wi-fi available in the room was very expensive - 24 Euro a day. Priority club guests were allowed one hour of free wi-fi if you sat downstairs in the smoky lounge. For the price of the hotel wi-fi in the rooms should be included.
30. Oktober 2012
Rated 1,0 out of 5,0 by Duarte How can everything go wrong?
This was a terrible experience:
1. air conditioning of the room not working properly
2. I was late for a meeting. At check out tne 2 ladies were having a chat with another customer and I was standing there alone for 10mn
3. Gym is already poor but nowi its worse: both treadmils not working
4. No agreement for outside gym
5. Did not managed to get the Internet in my room working but nobody helped
5. The reception staff that I encountered this time was terrible, not helpful and arrogant ( specially older people)
28. Oktober 2012
Rated 4,0 out of 5,0 by Murad Big Room
The room was big enough and the service was excellent however, I was expecting better restaurent.
27. Oktober 2012
Rated 5,0 out of 5,0 by Wincza Great Service
We were extremely happy with the positive and helpful service. We had come in from an overnight flight and the front desk staff happily assisted us in finding availability for us at their soonest. As well, the concierge assisted us with other travel plans in a very efficient and happy manner. Thank you to the Crowne Plaza Staff. We really appreciated all your help and assistance.
25. Oktober 2012
Rated 1,0 out of 5,0 by TJGUK TJG UK
AS PLATINUM MEMBER, NOT OFFERED UPGRADE UNTIL ASKED, ROOM COLD EVEN WHEN TEMPERATURES RE-SET,
HOTEL NOT UP TO USUAL CROWN PLAZA STATUS.
24. Oktober 2012
Rated 2,0 out of 5,0 by rnny fine for one night but expect rude service
The hotel is average at best and quite a bit run down. Expect incredibly unhelpful and rude service starting from the front desk through to room service. Front desk personnel refused to give the wifi password over the phone and insisted I come to the front desk to get the password on the premise that the connection would not work from my room anyway. I convinced them after an argument and 10 minutes on hold to give me the password over the phone and then proceeded to log on to the wifi from my room. I guess it worked after all (and the connection was better than in the lobby!)
Room service was terrible on the phone and the food arrived cold although it was delivered within 30 minutes as promised. Made me wonder how long it had been sitting around in the kitchen...
22. Oktober 2012
Rated 5,0 out of 5,0 by Danwelltravelled Enjoyable stay
Overall staying at the Crowne Plaza was an enjoyable experience with polite and helpful staff. When my wife first arrived she was advised that a free upgrade would be available. However, she was shown rooms on the 4th floor which she felt did not meet her expectations i.e. overlooking the courtyard with a view. When she explained her concerns to the reception staff, they could not be more helpful and promptly arranged the upgrade as promised. The rooms were of a high standard and the service received from all the staff was excellent. The hotel is in an area which is still going through some redevelopment but you could not fault the location for ease of accessing Paris landmarks with a Metro service within a short walk. The area is surrounded by many restaurants, taxi services and appears safe to walk through at night.
Many thanks to all the staff for making the holiday a memorable experience.
22. Oktober 2012
Rated 4,0 out of 5,0 by sga44 Much better than expected
This hotel gets mixed reviews and so we were very pleasantly surprised in many respects. The location was excellent for us, and we were not disturbed by the construction outside because our request for an inside courtyard room was honoured. Moreover, my Platinum status provided us with an upgraded room and welcome drinks for both me and my spouse. The reason I have withheld a star is because our room had a separate WC in a very tiny closet and no sink. This was extremely inconvenient, and had I paid for the room in money rather than PCR points, I would have been quite annoyed--also at the small size of the bathroom. The rest of the room was elegant although with awkwardly placed furniture. Yet we slept very well and had no noise throughout our stay. We found the service to be extremely friendly, and I am sure that we would have been given another room had we asked--we didn't want the hassle. We enjoyed the breakfast, and at its promotional rate it was very fairly priced. There are good restaurants in the area and the concierge service was very helpful when we needed to use it.
22. Oktober 2012
Rated 5,0 out of 5,0 by Mike1from1Jersey Spacious rrom
There was difficulty with the internet access but the room and the service was otherwise extraordinary. Good location in that it is very near a metro station. The area outside was under construction during our stay and therefore was a bit unappealing physically, but the hotel itself was extremely comfortable. Concierge was awesome. Housekeeping excellent.
17. Oktober 2012
Rated 1,0 out of 5,0 by jplee Poor facility and average service
This is one of most poor Crown Plaza hotel I have ever experienced
13. Oktober 2012
Rated 1,0 out of 5,0 by NeverComeBack Your check out staff refused to prepare my bills !!
I am truly disturbed by the level of service at your hotel in Paris, The Crown Plaza Hotel at Republique.
I was late for my flight, I went to check out at the club members counter at 1130am, inform the staff that I need to reactive my key to get back to the room and pick up my luggage, and ask her to please prepare my bill so that I can quickly clear the bill and rush to the airport.
When I came down 10mins after, I went straight to the counter again, was told I had to stand in Queue at the normal line of about 8 pax behind. This is ridiculous. I can't imagine all 8 are not the priority club members as all of them were queuing at the normal line. I was at the Priority club members counter but your staff (lady) told me that this counter handles normal guests. I have to stand in queue with the rest of them.
Your check out staff refused to prepare my bills !!
I was late for my flight, instead of running into a big fuss, I decided to leave the hotel, and will never step into this hotel again. On my years of travels, staying in all different hotel chains around the world, this is the most horrifying experience in being treated this way, being your member.
12. Oktober 2012
Rated 4,0 out of 5,0 by Barbiejo Points
Our stay was very nice, but we were very disappointed to learn we did not get credit for our stay. You obviously know we stayed there, you have it on your records. We paid regardless of what package it was, and they obviously got paid. Why couldn't we get the points? Does not seem fair.
7. Oktober 2012