Crowne Plaza Lanzhou

Hotel Front Desk: 86-931-8711111

Hotel Fax: 86-931-8711100

Hotel Email: cplanzhou@ihg.com

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Lanzhou Zhongchuan Airport (ZGC)

- Distance from hotel: 43.5 MI/ 70 KM North l

- Drive to the south direction; Move on the S1 Lanying Highway and move on; Drive onto G30 Lianhuo Highway; Exit from the Lanzhou exit from the left side and turn to 109 National Highway; Turn left into Foci Avenue; Exit and enter Middle Beibinhe Rd; Move on to East Beibinhe Rd; Reach destination.

Train
Lanzhou Train Station

-Distance from hotel: 14.48 MI/ 23.3 KM North West

- Drive to the north direction along Pingliang Rd; Turn left into Qingyang Rd; on to the ramp into North Jinchang Rd; Slightly turn left into East Nanbinhe Rd; Turn right hand into Foci Avenue; Exit and turn left to enter East Beibin Rd; Reach destination.

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- Car Parking Available

- Hotel offers 84 underground car parking lots , 26 ground car parking lots, including 3 shuttle bus parking lots and 1 handicapped parking.

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Hotel Highlights

Ideal for both business and pleasure travelers, the Crowne Plaza Lanzhou in Gansu Province is in close proximity to scenic National Forest Park at its north and the world famous Yellow River to the south. When visiting the historic city of Lanzhou, Crowne Plaza Lanzhou ensures that you are traveling for success.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.9

based on 37 reviews
74%
Recommend This Property
Read All Reviews

Ratings Breakdown

37reviews

  • 5 Stars
    10
  • 4 Stars
    15
  • 3 Stars
    10
  • 2 Stars
    1
  • 1 Stars
    1

遗漏及找回,感谢酒店员工

By

September 24, 2014

club

感谢酒店的电话话务员,9月19日大概11点45分在机场过安检的时候才发现遗漏了Ipad在房间,打电话回CrownPlaza Lanzhou, 很快就回复找到了并且帮忙寄回来,太感谢了,可惜忘了当时接线员叫什么名字,多谢帮忙。

Posted byHotelStaff
September 26, 2014
尊敬的宾客您好,非常感谢您选择入住兰州皇冠假日酒店,也感谢您满意我们的服务,作为甘肃省首家国际高端连锁品牌酒店,我们全体员工竭诚为您服务。欢迎您再次选择兰州皇冠假日酒店。
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浴室推拉门把手做工粗糙

By

September 23, 2014

club

浴室推拉门把手做工极为粗糙,突出的金属把手割破了。浴室热水不是很热,WIFI速度也太慢了,信号太弱,还时断时连。除此之外,其他的满意。

Posted byHotelStaff
September 25, 2014
尊敬的宾客您好,非常感谢您选择入住兰州皇冠假日酒店,也非常感谢您的耐心点评,您所反映的浴室门的问题我们已经向工程部反映,我们正在积极讨论更改方案;WIFI信号的问题我们也已经向IT反映,酒店与IT正在协调次问题。再次感谢您认真的点评,期待您再次入住兰州皇冠假日酒店。
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交通不便,服务可以做得更好

By

September 12, 2014

club

酒店的交通不便,外出很难打车。建议酒店可以有一些赠品赠饮或补贴之类吸引出租车前来等候载客的政策以方便住客。
大堂吧由于有不消费的客人随意散座,因此没有服务员主动招呼客人消费,沙发散乱无人归位。
可能是以兰州最好的酒店自居的缘故,除客房服务员很真诚热情之外,所有厅面服务员都有一种笑容掩饰下的倨傲和高高在上,貌似恭谨而欠真诚,表现得对客人不屑一顾。

Posted byHotelStaff
September 22, 2014
尊敬的会员您好,非常感谢您对我们酒店工作的支持,您提到的中肯意见我们在酒店管理层会议上已进行了分享,并且通知到了酒店的相关部门,相信一定会做出改进。从本周开始,兰州市将举办第23届金鸡百花电影节,酒店有幸成为唯一一家承接此次影节的酒店,交通问题望您能理解。再次感谢您的关顾以及对我们服务细节的关注,祝您生活愉快!
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房间OK,服务不好

By

September 04, 2014

club

前厅服务人员的服务态度很差。早餐时,餐厅很乱,很多用过餐的桌子都没有清理。礼宾部找不到服务人员,问询没人理会。大堂吧很多菜单上的饮料和食品都没有。大堂的公共厕所,不干净。客房总体来说,比较舒适。但是客房有蚊子。housekeeping没有开夜床。

Posted byHotelStaff
September 12, 2014
尊敬的宾客您好,非常抱歉给您的入住带来了不好的体验与感受,为此我们深感抱歉,您提到的前台的问题我们已经向前台做出反馈;有关餐厅的问题我们也已经向餐饮部反映。对给您的入住带来的不便我们再次致歉。欢迎您再次入住与监督我们的工作,祝您生活愉快。
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