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Rated 3.8 out of 5 by 81 reviewers.
Rated 3.0 out of 5.0 by fitness center this is the only crown plaza that I have stayed at globally that does not have fitness equipment in the fitness center. you need to invest in universal and free weights as not everyone runs or walks on a tread mill. when I travel I need a hotel that has an equipped fitness center with more than just tread mills. 20 November 2013
Rated 5.0 out of 5.0 by Excellent Hotel Accomodations I would recommend the Crown to anyone who wants a great atmosphere with excellent Staff 18 November 2013
Rated 2.0 out of 5.0 by OK hotel but... Hotel is quite OK. Few comments though and things to improve: 1/ when I arrived in my room, no water to flush toilet. Had to call maintenance to fix it 2/ They are doing some noisy works in the building. Starting at 7.20am. A bit early to me. Called the front desk to complain (I speak spanish). Useless. Same things occured the day after and after. Then I left the hotel. 3/ Nightstand clock still showing summertime by mid-november... 4/ Internet is free but very slow. Almost useless. 5/ In-room food service: promised the club sandwich within 20 minutes. Delivered after 40 minutes AFAIR. OK lesson learned = better go out for dinner - will be quicker. etc. etc Small things but they add up. 18 November 2013
Rated 5.0 out of 5.0 by Excelent location Excelent location , service, clean and the personal very helpful 11 November 2013
Rated 4.0 out of 5.0 by Good but sort of showing its age Staff is great but carpets are stained general condition slipping Although I stay here frequently and am a platinum member I was Not greeted as such and was not upgraded 06 October 2013
Rated 4.0 out of 5.0 by Trip from 23 Sept. thru 26 Sept. 2013 The stay at this hotel was good. The only issue was I thought when I made my reservation I would be upgraded to the Executive Floor. This was my fault as when I chose the reservation I did not choose the correct rate / included amenities. The staff at check-in explained this to me very clearly. 30 September 2013
Rated 1.0 out of 5.0 by Not recommended Internet connection is terrible. Shower was freezing cold. Shower door rattled loudly. 24 September 2013
Rated 4.0 out of 5.0 by Needs some upgrades The fitness room needs some attention. The first day I went to the fitness room, one of the 3 treadmills had a sign stating maintenance. The next day I went to the room, the other 2 treadmills did not work. The room has plenty of space to add dumbbells. WiFi was exttremely slow. 05 September 2013
Rated 5.0 out of 5.0 by Monterrey Aeropuerto This was my 3rd stay this year. Every time I have been treated very well. Jose on the Executive floor lounge, as always, provided great service to me and my fellow members of my company. 04 September 2013
Rated 4.0 out of 5.0 by Excellent hotel I have stayed here many times and on occasion encountered problems, but the staff have always been very helpful and have worked to solve the issues quickly. The hotel is well maintained and the rooms quite comfortable. 03 September 2013
Rated 3.0 out of 5.0 by Executive lounge I was very disappointed that as a Platinum member I was denied access to the executive lounge on the 8th floor. 03 September 2013
Rated 3.0 out of 5.0 by Likely I won't stay there again I chose this hotel since it was close to the airport. Negatives: =>No coffee maker, but actual coffee. Odd? =>No alarm clock. =>Room was near swimming pool. Not sure why on a Monday night at an airport hotel where most guests are business travelers and need to wake up early to visit customers that music would be played rather loud at 11:30 PM outside in pool area where sound reverberates and bouces off hotel building itself. I could understand if it was a resort hotel or if it was Friday or Saturday night but on a Monday? Looked out window and saw one person outside. May have been someone who worked at hotel. If they wanted to listen to music why not just use earbuds. Why subject guests to loud music which disrupts our ability to sleep? =>In a hurry to pay bill at breakfast. Waitress was chatting with male patron for extended period of time with my check in hand. Management shold implement training. Positives: =>Large flat screen TV. Maybe the biggest flat sceeen TV I've seen in a hotel room and I travel alot. =>Food in restaraunt was good. =>Near airport 30 August 2013
Rated 5.0 out of 5.0 by Great experience! The staff was very helpful and friendly! For example, when printing boarding passes and recommendations on where to eat, etc. The only critique I have is to update the hallways of the hotel. I felt like I was walking through an extremely out-of-date hotel when I was going to my room. Perhaps some fresh paint, carpets and decorations? 20 August 2013
Rated 5.0 out of 5.0 by Great hotel restaurant If you're in Monterrey for business this place is great. Very close to the airport, you could easily arrange for a hotel shuttle to pick you up, or cab it (Roughly 150 peso). The restaurant at the hotel has amazing food and great service. The only downside to the hotel was the lack of English comprehension at any position other than reception...considering 90% of the customers are American/Canadian. Also ask for two room keys if you want to keep your room air conditioned while you are out for the day. There are card holders in each room that turn the power on only when the card is present. So if you only have one, your room will be without power while you are out...no A/C. no camera, cell phone charging.... nothing. And don't plan on swimming much, they serve dinner next to the pool for anyone that wants to eat outside, and the pool is located right next to the bar and smoking area. 19 August 2013
Rated 3.0 out of 5.0 by Cold pool Everything was fine but the pool. It was too cold and when you travel with kids is a terrible thing. 16 August 2013
Rated 5.0 out of 5.0 by Good experience Overall excellent experience, I will recomend tenis hotel 20 July 2013
Rated 2.0 out of 5.0 by not quite average not exactly service oriented, don't care about IHG status 13 July 2013
Rated 3.0 out of 5.0 by Could be better Not the best Hotel I have stayed at. Room was nice, but shower was not always hot. I would expect a Crowne Plaza to have a better water heater. Food was good, but expensive in restaurant. We had 1 free beer voucher for bar. Which was nice, because the second beer was expensive. It's nice if you can get upgraded to 8th floor. They serve free beer and hors d'oeuvres. However not everyone in our group got up there, so we had to sneek people in. 27 June 2013
Rated 1.0 out of 5.0 by The worst service I had ever received! Since my arrival Shuttle Service was not at the airport, had to call three times to the hotel to request and ask for the shuttle van!!..Waited from 11:45pm to 12:30am...Driver never said "excuse me" nor even good evening...Staff at front desk, ignorant and lack of professionalism, not courteous...waited 30 min for an extra bed ordered in my reservation....Night manager, gave a 1-800 number for better making future reservations by phone instead by on-line to personally explain operator about extra beds!!...instead of offering an apologize and a free night as any other top hotel would offer for such bad experience and bad treat...or a cup of coffee at least...HIs cultural and educational level would never suggest himself to fix such situation in any other way.. The lowest and poorest personnel Staff I had ever found in any hotel around the world!!.. 21 June 2013
Rated 4.0 out of 5.0 by One day stay My second stay at locations. Nice rooms, close to airport, good Italian Restaurant nearby. Rooms are clean and well kept, security seems good. Breakfast as always is pricey but you gotta eat. 14 June 2013
Rated 2.0 out of 5.0 by Sent me into an occupied room Had to remind desk clerk that Gold Ambassadors receive a complimentary upgrade, but "nothing was available" as always, then he sent me in to an occupied room. 05 June 2013
Rated 2.0 out of 5.0 by Return from years ago.... Although the staff was pleasant the front desk did not acknowledge my Platinum status allowing access to the club/executive levels as in the past. 04 June 2013
Rated 2.0 out of 5.0 by poor amenities I really think it is one of the worse Crowne Plaza and that it should not be classified in this categorie but in Holidays inn Express (no minibar in the room, no proper health club) 20 May 2013
Rated 5.0 out of 5.0 by Mexico Stay Nice atmosphere, staff is helpful and accommodating. 09 May 2013
Rated 4.0 out of 5.0 by Outstanding service by staffs. Staffs are really friendly and on the "A" game for customer services. I set up a wake up call for 1 morning and was in a shower and can not answer the phone. The hotel manager, Francisco, went to the room, knocked on my door to make sure that I am awaked for my appointment. The little thing does make a different in cust. services. 27 April 2013
Rated 5.0 out of 5.0 by Best Hotel by or near the Airport As a business professional and global road warrior, the Crowne continues to be my Hotel of Choice when I travel to Monterrey, MX. Francisco and his staff are professional, courteous and customer focus. The Crowne Plaza Aeropuerto imbues the personal touches along with guest comfort. I highly recommend the Crowne to business travelers and just those passing through. 24 April 2013
Rated 5.0 out of 5.0 by Superior Service at an Exceptional Rate This is the only hotel I stay when I visit Monterrey. I fly almost every week to Monterrey and the service staff and accomodations are alwys outstanding. The staff takes care of you like family! 27 March 2013
Rated 4.0 out of 5.0 by I never get the invoice I am a platinum client, an I always stay in Your hotels and You have all my data to generate and send to my e mail the invoices, I being trying to get my invoice with no succes, I believe this is part of the service. 20 March 2013
Rated 5.0 out of 5.0 by Very helpful and professional staff The staff was great. My room was very comfortable and clean. The bar and restuarant had good service, food and drinks. I am coming back to the hotel on 3/11/13 thru 3/15/13 and look forward to my stay. I would recommend this hotel to anyone coming to the Monterrey area. 07 March 2013
Rated 5.0 out of 5.0 by Excellent Staff and Service The staff is always willing to go the extra mile for its customers. I really enjoy staying at the Crowne Plaza MTY. 27 February 2013
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