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Rated 4.4 out of 5 by 470 reviewers.
Rated 5.0 out of 5.0 by Peaceful and comfortable This is a great hotel if you arrive late or you have an early morning flight to catch. The rooms have everything you might want. The work out room and the pool are very nice and well kept and clean as is the room. Staff are always friendly and helpful whether middle of the night or mid day. Check in and out has always been fast. I will definately stay here again. 16 January 2014
Rated 4.0 out of 5.0 by "But, I am a platinum member......" "No you're not", that's what I was told and then I was refused an upgrade even though the rooms were available and no free Wi-Fi! A note was placed under my door later in the evening apologising for their mistake and that they acknowledged my membership status. As this was an overnight stay only, I didn't bother pursuing my complaint. Food was at least 40 minutes wait for a steak and when it came it wasn't cooked properly and the vegetables were stone cold. Used the Chinese restaurant on the lower floor and it was very good indeed. Generally speaking, a nice hotel #very dark reception area!# but let down by a couple of issues that I had on the day. 15 January 2014
Rated 4.0 out of 5.0 by Great service Had a pleasant & great stay. Fast and responsive service provided by the staff. Great job, guys!! 15 January 2014
Rated 5.0 out of 5.0 by Great Airport Hotel Great hotel for short stopovers in Singapore. Fantastic staff, room was clean and spacious for Singapore. Pool was great for some much needed downtime - highly recommend. 15 January 2014
Rated 2.0 out of 5.0 by Staff Were Useless Here is a copy of a letter I wrote to management at the hotel 2 days ago.As yet,no response has been received. My family and I have stayed at your hotel a number of times over the last few years.We find it particularly handy to stay overnight using Changhi as a central hub with Singapore Airlines and I pay particular attention to my travel itinerary,so as to avoid overnight flights and always prefer to pay the extra night in your hotel to avoid them. My only disappointment on this particular stay was the reluctance of the gentleman checking us in at reception in being able to offer us a larger more comfortable room,despite it being plainly obvious that one was available.He kept praising me on being such a good loyal customer,but when it came to the bigger room,it was always a no.In fact,the only offer for my loyalty was 1 complimentary drink voucher at the bar.When I said that I'm with my wife and 2 children and are they supposed to just watch me drink my drink(or maybe we could share it??),it was like pulling teeth in a dentist's chair to get him to offer a couple of extra vouchers,which we ultimately didn't use anyway. I'm not going out of my way to write to you just simply because I wasn't granted an upgrade(despite the availability and my constant loyalty to staying at your hotel and recommending it to my friends),I'm doing it because by the time I had finished checking in I was so frustrated with your attendant and his lack of sincerity.On one hand he kept telling me what a great customer I am,yet on the other hand,every request was met with a refusal and I'm sorry,I can't help you.I even offered to cash in some of my loyalty points for a bigger room,but again I was knocked back. 15 January 2014
Rated 5.0 out of 5.0 by Excellent airport hotel Very comfortable stay, modern room, one of the best airport hotels , nice staff, very good evening buffet, the only negative is the low quality breakfast buffet which we were surprised to find in such a hotel 14 January 2014
Rated 4.0 out of 5.0 by Comfortable and convenient The hotel is well placed for a long-haul stopover: just a few minutes walk from the arrivals lounge. The room was well equipped and comfortable, although without milk to go with tea. Signage of room numbers from the lift lobby could be better. The buffet restaurant was a little disappointing at both dinner and breakfast with some dishes empty or almost empty even though the restaurant was not particularly busy. Wifi access is not free. 13 January 2014
Rated 5.0 out of 5.0 by Terrific Night's Stay Superb hotel - only wish we'd been there longer. Great pool that we didn't have time to us and fantastic breakfast. 13 January 2014
Rated 5.0 out of 5.0 by Wonderful Stopover Stayed one night on my way from Australia to UK to break the journey and I had a lovely relaxing time. The pool is beautifully landscaped and is a great place to while away a morning. The spa also provides an excellent service. The staff are very friendly and helpful. Highly recommended. 12 January 2014
Rated 5.0 out of 5.0 by A nice home like place away from home I stayed at Crowne Plaza by accident. My flight was delayed and as a result I missed my connecting flight to San Francisco and Denver. Singapore Airline booked this hotel for me. I was upset with my experience of missing the flight, but I was delighted with my experience staying at Crowne Plaza. The room is very clean and modern. Bathroom is clean with plenty of towels. I was able to sleep really well at night. The buffet dinner was awesome. Plenty of choices. I was a little surprise to see the variety of food, considering it was a buffet. Sushi, fresh oysters, fresh shrimp? The breakfast buffet also had plenty of food choices. I also had a chance to check out the hotel area a bit. The pool is nice, long enough for lap swim. Too bad I stayed there not by choice, so I didn't have my luggage with me. I also want to compliment the staff, especially the Concierge staff (I didn't get their name). They are SUPER HELPFUL. I was trying to get my luggage from the airline, and it never came. And the staff at the Concierge was very helpful. They went above and beyond to call every number on their list to get someone to ask about my luggage. Unfortunately, the office was closed. But I really appreciate how they went about to help me. I came downstairs twice and they helped me answer all my questions and assured me that they would let me know if my luggage arrived. When my phone was about to die and I didn't have an adapter to charge my phone, the Concierge staff immediately found me a correct US adapter so I could charge my phone back. Overall, I was a little surprise, because my unexpected experience to stay at Crowne Plaze turned out to be a pleasant one. I definitely would like to stay there again whenever I travel pass Singapore. Most of the time I always stay overnight in San Francisco before I continue to fly to Denver. Maybe this time I could take a morning flight to USA and fly the day before to stay overnight at Crowne Plaza. Once again, "Great Job" for all the staff at the Concierge. Keep up the good work. You treat the guest really well. Thank you so much. 12 January 2014
Rated 5.0 out of 5.0 by Late Stop Over We booked this hotel after missing our connection to Dubai late in the Evening expecting the worse being told there was only one room available we were given a room that was exceptional big room big bathroom and spotless reception staff very helpful with our online check in. Leaving in the Morning straight to the transit train to our Terminal and check in. 12 January 2014
Rated 5.0 out of 5.0 by Just the ticket A very good Airport Hotel with a good restaurant. At the centre of the Airport comple . 11 January 2014
Rated 4.0 out of 5.0 by Great stopover We had a 12 hour stopover at Changi, and booked in here because the Transit Hotel was full. It's a bit more expensive, but well worth the extra. Nice room generally, bed a bit firm, but much quieter and more comfortable. Breakfast was good too, lots of choice. 10 January 2014
Rated 5.0 out of 5.0 by An oasis in between exhausting flights We stayed at the Crown Plaza after a 7 hour flight from Sydney and facing a 13 hour flight back to the UK the following evening. The hotel was easy to find, just a short walk from Terminal 3, so we didn't even need a taxi. The staff were all warm, welcoming and helpful and they kindly extended our check out period since our flight back to the UK didn't leave until late evening. The room was elegant ,spacious and the bed beautifully comfortable so that we had a really good nigh't sleep and woke refreshed the next morning. We took advantage of the lovely swimming pool which helped us further relax. There was time to visit the Botanical Gardens and stroll at peace through the amazing orchids before leaving for home . A perfect stop over and worth every penny. 10 January 2014
Rated 5.0 out of 5.0 by MRT (Subway) is next door, supermarket is downstair - Very large room - it is a long walk from lobby to my room as it is a large hotel, it took me nearly 4-5 min walk from lobby to my room including lift waiting time - Very easy to get into the town by MTR even though the hotel is located next to T3 - However, the door of shower room in my bathroom cannot be closed tightly, making the water leaking out to floor when showering...and the floor has water stain due to this. - the bed mattress is good, not too stiff & not too soft (balanced) - clean towels (white & firm) - fast check in and fast check out (efficient) - Supermarket (Fair Price) available downstairs (T3), but was being renovated during my stay - Many restaurants & food court available in T3, some of them are opened 24hrs 07 January 2014
Rated 5.0 out of 5.0 by Great airport hotel Excellent airport hotel with huge romantic pool, great bar and nice rooms. Staff is also very friendly and helpful. Just 50 meters to Terminal 3 - very convenient. 07 January 2014
Rated 5.0 out of 5.0 by great hotel Great hotel with very helpful staff. Location super at th eairport with a great outdoor swimming pool. 06 January 2014
Rated 1.0 out of 5.0 by Poor recognition I have stayed at this hotel on three occasions since becoming a Royal Ambassador and have been bitterly disapointed with the treatment, i have never been recognised as an Ambassador member never received any upgrade although i have mentioned my satus, each time i have had a curt reply of - no upgrade room available 06 January 2014
Rated 5.0 out of 5.0 by Amazing hotel & great staff Really enjoyed our stay at the crowne plaza. Our room was great the only problem was that our window made a strange creaking noise all night which did get quite annoying whilst trying to get to sleep but other than that had a wonderful stay & staff were lovely & helpful. 06 January 2014
Rated 5.0 out of 5.0 by Excellent location and room upgrade The hotel is very conveniently located next to (under the same roof with) Terminal 3. Pleasantly surprised to receive a Welcome Note from the GM and a room upgrade as a Platinum member. 05 January 2014
Rated 5.0 out of 5.0 by Rejuvenating staycation Had a great quality & peaceful time with my family during our staycation in December. Was very delighted when the staff allowed us to have the runway view room. It was really something unique to have such view - planes taking off. Even our one year old baby loved it so much. The only sad thing about the stay was there were no toddler/child friendly pool. Was planning to bring my baby girl for some water play but the pool was not so safe for her. Also, I feel that it is a bit pricey for a night stay. But then again, it was worth every penny coz coz every thing was superb and excellent! Its a perfect staycation location. Away from the hustle bustle of the busy city. We would definitely come back! 05 January 2014
Rated 4.0 out of 5.0 by Good swimming pool and GYM swimming pool, GYM, club are good. bed is comfortable, and bathroom is large enough 05 January 2014
Rated 4.0 out of 5.0 pleasant stay the suite room given was pool facing, which was a little disappointing considering this was a stay at the airport, and we really wanted a runway view. otherwise, the check-in and check-out services were fast, the access to each floor is secured, and the perks of this hotel was amazing - especially the club lounge which was really relaxing. staff were friendly and well-trained in their jobs. the suite was disappointing in that there was only one king bed. otherwise, all else was great. 05 January 2014
Rated 4.0 out of 5.0 by Definitely return Stayed overnight with children aged 2 and 4 after 12 hour flight from London on way to Thailand. Two queen sized beds on 9th floor plus cot was ample for the 4 of us and room well set up and very quiet aircraft noise excepted. Swimming pool excellent and great way to recover from long flight outdoor and great for kids Buffet dinner range of food, quality, service all fantastic and Sing Dollar 60 per adult not crazy either. Overall definitely recommend the hotel. 05 January 2014
Rated 5.0 out of 5.0 by Beautiful room and excellent service! Hotel environment was very peaceful and quiet. Rooms were big with nice decor. Beds were very comfy. Toilets were huge with a bath tub, shower and rain shower! Hotel staffs were extremely friendly and helpful. Spa was very good. The ladies working at the spa were very friendly. 04 January 2014
Rated 5.0 out of 5.0 by A Room with a View One of the best view in the world, An Airbus A380 parked just a few meters from our room, the sound of the engine screaming is just like beethoven playing in my ears. 02 January 2014
Rated 5.0 out of 5.0 by Comfortable but ... After reading the terms and conditions, who would want to offer feedback? 02 January 2014
Rated 4.0 out of 5.0 by our honeymoon started off so restful We stayed the 1st night as our plane landed late that evening. You wood not even think you were sleeping at the airport as the noise buffers work to filter out the planes engines, therefore we slept like babies. The convenience of not having to wait for a cab etc & just walking to the hotel was absolutely priceless. I recommend staying there just for that reason. The staff member honored everything i had asked for in my emails without much issues arising. It was also a refreshing change to have an easy to use TV from the last place we stayed at in Australia @ the Sea world resort, where they wouldn't even fix it for us. The free bottled water was such a nice thought too & as my husband left everything behind because i asked him to pack his own things(lol) they brought up shaving supplies & everything. To finish it off we were given a free newspaper too & when we looked out the window we saw all the Christmas decorations lit up on the streets of Singapore. The view made us speechless-it was gorgeous! Language barriers were not an issue as even housekeeping understood what we needed. The bell boy greets you & fusses over you. Not to mention takes photos of you in front of their giant Christmas tree in their foyer which was absolutely breath taking. We will definitely stay there again even if its in between flights. The newly weds (Val & Noah)from down under 02 January 2014
Rated 5.0 out of 5.0 by great stay. only stayed overnight but what good service nd helpful staff. was a bit worried about airport noise but never heard a thing . thx for the experience johnj 01 January 2014
Rated 4.0 out of 5.0 by Room ok, shower faulty Overall, the room was ok but the shower head needed fixing. great staff. comfy room. 31 December 2013
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