Rated 5,0 out of 5,0 by DennisOV Very Good
The staff of this Holiday Inn provides the best service in the most friendly manner. Starting with Edgar at Check in, to bartender to housekeeping. They are among the best hotel staffs anywhere.
15. Juni 2013
Rated 2,0 out of 5,0 by Edmund81 Good rooms, shame about the service
On the plus side, my room was large and airy and had wonderful views of the Chicago skyline. My room was also quiet at night and sleeping was not a problem. The location of the hotel is convenient for exploring downtown and the discounted rate I received (I was attending a conference) was good value.
On the down-side, as a European who nevertheless stays at around 6 American hotels a year, I look forward to the friendly and attentive service guests can usually expect at American hotels. I didn't find that here. Too often service was neglectful or downright unfriendly.
A few examples, I went to breakfast but after 15 mins no-one had come near my table (I'd waited to be seated, then gone to the buffet having been given a table). Giving up hope, I then sought the attention of a waitress and asked for coffee. I got a visibly irritated 'OK' in response, without her looking at me, but then I never received any coffee and the waitress (or anyone else) never came near me again. I wanted some ketchup but couldn't get that either. In the end I had to chase another member of staff for a bill. I had other experiences at the restaurant (breakfast was included in the price of room) and they weren't as bad but certainly weren't good either - staff seem to think it's OK to ignore you or answer without looking at or fully acknowledging you. When I asked one lady for something and she didn't respond, I assumed it was best to try someone else. In the end, both brought me what I was after (some sauce) but the woman I'd asked first let me know I shouldn't have asked the 2nd person! If she'd given me any confidence she intended to serve me I wouldn't have wasted my own time asking the 2nd person!
The front desk was also very variable. When my WiFi stopped working I called down and was given a new password, but the woman on the phone didn't bother to hide her impatience. I had a similar experience when I asked if I could extend my check-out time by an hour or two (not possible, and she seemed annoyed to be asked). When I checked out the lady at the desk barely looked at me the whole time, and I left without getting a smile. Why is that? If I'm particularly unlikeable then staff at other American hotels certainly seem to hide their unfriendliness without a problem! And this isn't a cheap hotel.
Some of the staff at the hotel were certainly pleasant - the man who checked me in, the concierge, the maid who cleaned my room. But too many of them (definitely the restaurant, and some at the front desk) seem to bring a bad attitude to work, have no customer service ethic, and badly need some refresher training. And because of that I wouldn't go back to this hotel - there are some many good hotels in Chicago to choose from (I've had a better experience at 3 others), why go where your going to encounter attitude while handing over your cash?
14. Juni 2013
Rated 5,0 out of 5,0 by Jock4480 GRADUATION WEEKEND
My wife and I had a very pleasant stay at the Holiday Inn Chicago Mart Plaza made more enjoyable from the excellent concierge to the pleasant breakfast employees as well as a efficient door man.
14. Juni 2013
Rated 1,0 out of 5,0 by case horrible check out staff (Lisa)
incredibly incompetent and rude behavior ... can you say hospitality ... not this checkout person ... a disgrace to an otherwise fine chain of hotels ... absolutely disgraceful and in any of my companies a reason for immediate dismissal as behavior and attitude were entirely unacceptable
13. Juni 2013
Rated 5,0 out of 5,0 by Moeys Wedding Weekend
Room layout was very spacious even though we were not in a suite. I like that the bathroom and closet were around the corner from the "bedroom". Room was clean. Food was good especially at the wedding. The only glitch which was resolved a few hours later was the cost of the parking. The people driving to the wedding were given a reduced parking rate but as we were staying in the hotel for the weekend, we were not initially given the reduced rate. Someone finally agreed to give us the reduced rate; smart idea!
12. Juni 2013
Rated 1,0 out of 5,0 by Governmentworker poor service and no recognition
I was not recognized as a platinum member and was not given privileges other non-members were given. reception desk staff were rude and said that the Holiday stopped serving breakfast and had no after-hours lounge for platinum members. I discovered later that there was a buffet breakfast but no one told me about it. I would not recommend this property.
12. Juni 2013
Rated 4,0 out of 5,0 by U2013 high up in Chicago
clean and well furnished room, fantastic view, helpful and friendly staff,
missing a fridge in the room
11. Juni 2013
Rated 4,0 out of 5,0 by KarenG65 Conference Stay in the Windy City
I was staying at this hotel so I could attend a conference which was being held in the hotel. At first I was a little confused by the hotel because the location that you are dropped off at is not the actual area where the registration desk is located. Once I found the desk the check in experience was good. I got to my room and found that my reservation for a King bed with a view was not what I had received. I went back down and my room was promptly changed to a wonderful King bed with a wonderful view. The rooms are large and very nice. The beds are very comfortable. The staff was always very willing to help with any questions I had and went out of their way to make sure things were right. The only two points that weren't so great for me was the location of the hotel to other areas like the Magnificient Mile and Navy Pier and the fact that it was hard to get a taxi to take me back to the airport. Neither of these points were the hotels fault. The doorman worked very hard to get me a cab to the airport but the cab drivers kept telling him that they were off duty when he told them where I wanted to go. Of course they could take a local passenger. The food was excellent in the hotel and the lounge has a wonderful view of the river so don't miss it!
10. Juni 2013