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Rated 4,1 out of 5 by 685 reviewers.
Rated 3,0 out of 5,0 by Chicago Well, first the location is poorly marked for out of state visitors to find. There is no parking and the COST to park. Is far to high for each day. Rooms are over priced, for what you get. the FOOD and DRINKS are also over priced. You need a BANK to stay here. The reason, I came, was for a wedding. Well never stay here again. WAY OVERPRICED!!!!! Have been a member of IHG for many years and by far. This was the costly two day stay we had!!!!!! 22. August 2014
Rated 5,0 out of 5,0 by Awesome Room, Perfect View, Great Staff We stayed in an Executive Suite on a Saturday night and had an absolutely fabulous stay. The view was even better than I expected. The room was very elegant, but the sleeper sofa was not very comfortable for the kids - very thin mattress (I expected it to be a bit better). The concierge & other staff were very helpful. I had an issue with the parking - I paid the $45 & self-parked at the designated ramp, but I had to pay another $10 to leave the ramp. Also, I thought the room should have had the bedding for the sofa since I reserved the room for 4 people, but we had to call to have it brought up (which they did very quickly). I used the business office to print boarding passes - it was a very nice private room that required a room key to enter. The location of the hotel is absolutely perfect too. Amazing view of the skyline - we stayed up until 3AM watching the busy city. 22. August 2014
Rated 5,0 out of 5,0 by Great view The view of downtown Chicago was wonderful. I had a corner room with windows on two walls. The room was very large and comfortable. I will definitely stay at this hotel when I am in downtown Chicago again. 21. August 2014
Rated 5,0 out of 5,0 by great experience this is a very nice hotel with a great modern feel and a staff that is very attentive and friendly. 21. August 2014
Rated 5,0 out of 5,0 by Nice and quiet The hotel was very quiet. Lovely city views with a wonderful lounge. The staff at check in and check out were excellent! 20. August 2014
Rated 5,0 out of 5,0 by A good bet in the City If you are staying in the City and want a great location at a decent value, this is your best bet. Our stay was delightful in every aspect: we have no regrets. 20. August 2014
Rated 3,0 out of 5,0 by Not so sure you want to hear from me........ We stayed at your hotel for the 3rd time this last week. I must say this is the first time I have been disappointed in the hotel. The first time we stayed for 12 days and it became our home away from home. This time I asked specifically for 3 rooms on the same floor for the 3 ladies in our group. This reservation was made about 3 months before our trip. I was assured this would be the case. One of the ladies was going to give up her room the last night to save money then we called back to add it back in. That reservation was all inclusive. Our other 2 reservations were seperate for the last night we stayed due to our conference. Our flight was canceled so we were rerouted and arrived later that evening. I called ahead and they said there would not be a problem with our rooms unless we were getting in at 3 am. When we arrived we were told we could not have 3 rooms on the same floor we could have 2 double rooms and one king but on seperate floors. We were then told we could have 2 kings on one floor and one double on another. We were so tired after being at the airport all day that we agreed. The 2 king rooms were handicapped accessible. The showers were very hard to manuever without flooding the bathroom. We were not told they were this way or we would have chosen the double rooms. I did go to the front desk a couple of days later to explain all of these mishaps along the way and was told rooms are not guaranteed to be on the same floor and we are only guarenteed a room not which type of room. I told her that is not what I was told 3 months ago. One of our coworkers told me I should have let hime make the reservation because he is a "gold member" and he would have made sure it was right. I told him that should not matter. If anything you should be trying to get the business of the non-gold members. The food is always very good. I must also say the Concierge Russell was most helpful. He was cheerful, professional and kind. It seemed most of the other employees were not as happy to be there. The staff was all new to us. When we left I had asked for all of the rooms to be put under our co-workers name so he could get the points. I was told it was done. One of the other ladies got her bill and she told them it had her name on it and they assured her he would get the points. I asked the same question minutes later and was told no he would not. It seems the staff is not fully aware. We love the location and can walk to many places from the hotel. Overall it is a mixed review........but we would stay again but I will ask what type of room it is when we check in! 20. August 2014
Rated 5,0 out of 5,0 by Highly Recommended I stayed here for a total of five nights and I had a great experience. Very comfortable stay, friendly staff, and just an overall great atmosphere. Would highly recommend to others. 19. August 2014
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