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Rated 4,1 out of 5 by 232 reviewers.
Rated 4,0 out of 5,0 by Nice hotel Hotel room was comfortable and the staff were nice. Not recommended if you take CTA to the hotel with lots of luggage/stroller because the nearest station is not accessibility friendly. 14. September 2014
Rated 5,0 out of 5,0 by Thanks for a great stay! Speedy check in, valet parking, clean rooms, courteous staff 13. September 2014
Rated 1,0 out of 5,0 by The worst Holiday Inn experience we have ever had I booked a room with two double beds. The hotel was sold out. When we arrived a women was at the front desk and had just canceled her suite reservation. While we were waiting to get checked in, the hotel clerk offered this room to 2 people who walked in looking for a hotel room. No one took the room. We went to our room to discover that we had a king bed and not two double beds. We immediately went back to the front desk and waited while the still available hotel room was being offered once again to another person. He declined it. I asked if we could switch to the suite since our room was not what I had reserved. At that point the clerk verified that our reservation was for a room with two double beds. I never said I would not make up the cost difference to switch to the more expensive room. After some discussion between the hotel clerk and the supervisor/manager they informed us that there were no other rooms available. The clerk denied offering the room to anyone. The lobby is very small and I was standing right there when he offered it to 3 people who walked in off the street. I can't even comprehend why we could not have been given the opportunity to switch rooms. We went back to our room and within 20 minutes, while my husband was taking a shower, a woman and her two daughters walked in our room with the hotel key they had just obtained from the front desk. She was very embarrassed. We received no apologies. We went downstairs to the hotel restaurant and returned to our room only to find that our keys did not work anymore. The same clerk claimed we had demagnitized them. We had been out of the room for approximately one hour and had not even left the building. The keys were still in the cardboard key holder. This experience was so unpleasant we are seriously thinking that it is not worth it to be a Platinum rewards club member. We have the flexibility to choose another hotel chain. 6. September 2014
Rated 4,0 out of 5,0 by Room is clean, the bed was comfortable, staff is friendly. Was in Chicago for an overnight trip. The hotel answered most of my needs for the time I was there. it was close to the places I wanted to go to. 6. September 2014
Rated 5,0 out of 5,0 by Great Location Walking distance to Union Station. Hotel was very clean,convenient and friendly. Didn't get to see much of the hotel as we checked in late. Overall, we will stay here again simply for the friendly, convenient and budget friendly hotel stay. 5. September 2014
Rated 5,0 out of 5,0 by Stay The rooms were clean and comfortable. Staff was helpful in describing the best alternative to get from the airport and how to get around the city. 4. September 2014
Rated 5,0 out of 5,0 by Helpful and kind staff We had a pleasant experience with the hotel and was very satisfied with the staff help for a wonderful concert experience. The breakfast was overpriced for the buffet but what doesn't cost a little more in Chicago? Enjoyed the location for walking distance to many sights. Thanks bunches to the kind staff! 4. September 2014
Rated 5,0 out of 5,0 by stay Excellent and i would stay there again the staff is great 4. September 2014
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