Rated 3,9 out of 5 by 86
Rated 5,0 out of 5,0 by Moonboy58 Staff a credit to Holiday Inn plc
Stayed for two nights B&B for my daughters wedding. In fact ceremony and reception held in same venue. Excellent planning and help from Kara and Claire. All staff could not have been more helpful. Nothing was a problem to them. Excellent stay thanks to them. Planning on returning soon for family reunion. Thanks again Holiday In East Kilbride
4. Dezember 2013
Rated 1,0 out of 5,0 by 2manynightsaway Never Again
Where should I start, the receptionist that booked me in was very pleasant, she sold me a breakfast for £10.00, she upgraded me as I was a Platinum member to an executive room. I had booked double with sofa bed. It was all looking good.
Room 302 junior suite! Wow a real upgrade. Opened the door and was confronted by a small passage, beige in colour with a few pictures and pealing wallpaper, scuffed walls, Sharp left along a another passage into an area that had a sofa (bed) and table opposite, no TV turned right into the eves of the hotel to see the bed under a sloping ceiling, bathroom on the right hand side. All looking extremely tried and worn, in fact you see better furniture being thrown away at tips.
Bathroom was the height of excess, three tissues in the box, yes I counted them, two almost empty toilet rolls, an over bath shower with the all-important temperature control missing, so you could only have (I did) a luke warm shower. It was also heavily stained and felt greasey to the touch.
The TV was kept in one of those 70`s cabinet as if you were embarrassed to have a TV, when I opened the doors I could see why, it was a very old CRT set of about 18” screen and a poor signal.
No wifi connection, in fact no signal at all!
Are there any good bits to the room, well the bedding was clean and the bed was fairly good, after all I was there to sleep.
Did I complain whilst I was there, no I didn’t, I guessed that as I was upgraded to one of their suites usually offered at a higher price! Then I did not want to experience one of their standard rooms.
I did mention the lack of wi fi when checking out and was informed it should have been working as there was a repeater on the third floor. She would report it to maintenance, who only work 9 to 5, so even if reported the night before would of not been fixed.
Could I recommend it, no I would be embarrassed to as should IHG in having a hotel room (suite) of such poor quality? No doubt they are just waiting to upgrade the Hotel.
Would I return, no there are plenty of better hotels in the area including the excellent HIE at Hamilton.
1. Dezember 2013
Rated 5,0 out of 5,0 by Shonaessex First holiday inn experience
The staff were all wonderful, and knowledgable about the local area, got easy directions to city centres, right on a bus route. Just annoyed we forgot to take our swim wear for the fitness suite. Every member of staff was friendly, they even made the fire alarm fun!. I will definitely be using Holiday Inn from now on.
28. November 2013
Rated 3,0 out of 5,0 by MY1995 Not a great experience - poor sleep, fire alarm activated and breakfast not good enough!!
I stayed at the hotel with my 88 year old aunt as a birthday treat and, to be honest, we would have been better staying at home. The cistern made a noise all night long, the room was very basic with an ancient TV that did not get a decent reception. In addition, the fire alarm was activated in the morning before we were up (having had a poor sleep) and my aunt spent half an hour out in the cold. Of course, this couldn't be avoided and I was very impressed with the action taken by staff to put their evacuation procedures in place, so that was a definite plus. The pillows are very, very thin and the rooms are in need of makeover. Breakfast was a bit of a farce, probably due to everyone going for breakfast at the same time, immediately after the fire alarm. We waited til about 10am to go for breakfast in the hope that the rush would be over but the food on display was sparse and the hot items were cold. In comparison, I stayed at the Holiday Inn, Brentford Lock last weekend and it was fantastic.
27. November 2013
Rated 4,0 out of 5,0 by martin2306 executive rooms!!
Stayed twice in 1 week, 1st night standard room and free wireless connection absolutely fine, stayed a further 2 nights later in the week and as I had a lot of work to do booked an executive/business room, only t be at the end of the hotel where signal did not work, had to go out to the hallway and walk 10yards to get the signal!!
18. November 2013
Rated 3,0 out of 5,0 by Rich33 Nice hotel but dated
Whilst the hotel was nice the room was extremely dated, strong smell of damp in the room and TV was one of the oldest I have seen still in use in hotels. The staff were great and the food was good, such a shame the rest let it down.
11. November 2013
Rated 5,0 out of 5,0 by Mag5 Great experience
I had a great stay here, the staff were so helpful. Finding a feather pillow and somewhere to re-heel my boots. I was even in a spin class 25 mins after arriving. Room was spacious and very comfy. I spent evenings snuggled on the couch, working via wifi and taking a break for a stunningly cooked steak. This will be my hotel of chice in the area.
5. November 2013
Rated 2,0 out of 5,0 by Kennymac747 Needs investment
Hotel has always been favored because of the pool for the kids. However due to a lack of investment the hotel is now very tired and we are doubtful to return.
4. November 2013