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Rated 4.1 out of 5 by 730 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and great service Very good but location necessitates a taxi ride into the city. Might be a good idea to have a shuttle bus into the city at peak times December 15, 2015
Rated 5.0 out of 5.0 by Good Facilities Everything under one roof. Dining for breakfast and evening meal. Swimming pool and Gym. December 10, 2015
Rated 4.0 out of 5.0 by Staff The staff at this hotel could give lessons in customer service, they are the very definition of ' going the extra mile' friendly, chatty and good to be around, good job all!! December 7, 2015
Rated 3.0 out of 5.0 by Cold room, internet not working The room was freezing and heating didnt come on at the set time. It was foreced on but still very cold later. Internet wouldnt connect on my andriod, this is a known issue. Food was bland and not comforting after a day of travelling December 7, 2015
Rated 1.0 out of 5.0 by DISAPPOINTING 2 NIGHTS STAY I stayed with yourselves on the Sunday and again on Wednesday nights and both times I was not given the courtesy I would expect being a "Spire" Member, on one of the nights I was given a single bed and neither the nights I was offered an upgrade, this is despite the gentleman in front of me in the queue being offered one, and he refused... I was asked for credit card details when these are already on my profile, I had to ask for my welcome points. And when I phoned down to reception to complain about the single bed no one would answer the phone, The internet was appalling, I could not get any work done as the power was not strong enough, when I quizzed this he offered to give me a voucher for an upgrade speed at a charge... why then give someone a poor speed in the first place. When I checked out in the morning I mentioned this and was politely told, sorry better luck next time. Absolutely disgraceful treatment December 4, 2015
Rated 5.0 out of 5.0 by Shopping break in Lancaster Was is checked in by a lovely friendly and helpful lady named Debbie Hotel room was very nice think the bathroom had just been refurbished as there was still no towel rail or toilet roll holder and unfortunately we have no place to put the towels once we had lose them apart from on the floor Room was very comfortable only criticism was very few television channels available due to the weather which was constantly rainy we did tend to stay in the hotel more than we would've done possibly in the summer Children next door loved running along the corridors however having children ourselves this doesn't bother us too much wouldn't like to say the same for everybody else staying there Look forward to returning again in the New Year December 3, 2015
Rated 4.0 out of 5.0 by Friendly helpful staff Booked into executive room that looked smart and comfortable. Bathroom was smart but toilet roll had no holder, was left by side of sink. No shelf in shower for shampoo etc. Very poor. Restaurant was reasonable apart from a number of menu items being unavailable, the meal was uninspiring and a disappointment. A small but indicative short coming was the room fridge has only one kitkat, the room was booked for a couple. Staff were helpful and took note of my concerns when i checked out, adjusting my bill, this went someway to address my disappointment November 30, 2015
Rated 4.0 out of 5.0 by Good stay Pretty much happy with everything. Good location, good quality accommodation, good staff... I always like a gym and these facilities looked excellent but I was feeling a little under the weather so didn't make use of them but would any other time. November 23, 2015
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