Rated 5,0 out of 5,0
by DanLDN89 Very good value with good comfort and service
Stayed here twice on business due to work. Familiar with the IHG group including HI due to Priority Club (due to work didn't earn points on this stay) and are one of my favourite groups.
Arrived both times via the Hotel Hoppa from Terminal 3 - it is not Holiday Inns fault but National Express showed the wrong bus stop at T3 - it showed 11,12,13 instead it was stop 16 which meant I missed the bus which was annoying. Again nothing to do with Holiday Inn. The buses run every 20-30 mins depending on terminal and are £4 each way or £7 return which is not the cheapest but to be honest if you don't have a car there are no other ways to get to the hotel!
On arrival the staff both times were very friendly. The lobby is spacious, light, stylish and looks recently refurbished. The check in was quick and easy.
First stay I was in the standard room which was very modern, looked recently renovated and clean. There was everything I could ask for such as ensuite bathroom (small but functional and modern) desk, flat screen TV, telephone, iron and ironing board, wardrobe, mini fridge (empty so could put my own drinks in there - although this was the only part of the room which wasn't the cleanest) Bed was king size and very comfortable. Lighting was flexible and room was well lit. Room was very large and there were 2 arm chairs and a table.
Second time was an Executive room on one of the executive floors. This room was very modern and stylish featuring wooden shutters and a bed that went in a coloured alcove which made it very inviting! Similar to other UK Holiday Inn Executive Rooms I've stayed in. Room features were same as standard aswell as bathrobe, enhanced toiletries, free water and chocolate, stocked mini bar, magazines in the room.
I have heard on other reviews different floors are slightly different with level of renovation but all are similar.
Tried the lounge restaurant first stay, staff were helpful and friendly in describing the choices. Food was good value. Room service on second stay was good value and was good portions and good quality. Of course the prices for both will be more as its a hotel but factoring in this and the quality it is fairly good value.
The hotel has a gym, 2 restaurants I did not try (Rotisserie and Sampans Oriental) and a large bar. It has a Callaghans Irish bar which seemed quite lively (it was a weekend!!) and an Academy business centre.
Taxis to the airport are pricey from the taxis they use so Hotel Hoppa is the best bet if you are watching your pennies but the taxis were clean and were prompt and efficient.
All in all this is a very solid choice for travellers looking for comfortable, clean accommodation with good services and facilities with good value for money. It's not a luxury 5 star hotel but its great value for those who want more than a budget but don't want to spend a fortune for 1 night stay at the airport!
This hotel will definitely be at the top of my list when staying at Heathrow for comfort and value!
15. Juni 2013
Rated 2,0 out of 5,0 by DJBRI One of the worst Holiday Inns I have stayed at
Everybody on the front desk seemed to be on training, the hotel looks tired inside, the restaurant seemed to be a bit grotty and my room's air conditioning didn't work well, certainly not good enough for a moderately warm (20C) day.
9. Juni 2013
Rated 5,0 out of 5,0 by Angelofthenorth Full marks
Having stayed at numerous IHG properties as well as various competitors, this was the first time I had used a "Park & Fly" facility.
I was a little apprehensive about doing so, but all fears turned out to be totally unfounded.
From check in to check out some 18 days later, everything was handled very professionally, including the leaving of car keys to collection of the car. A special mention for the cheery lady on breakfast duty in the restaurant.
I could not have asked for more and would certainly recommend this hotel to all.
5. Juni 2013
Rated 2,0 out of 5,0 by Malcndaz Dont go if you need to relas before a long ealry flight!!
We are Platinum Elite Ambassadors and have not used this hotel before. We arrived to a warm check-in and was upgraded. However on our profile we have requested that we have an high floor and a quiet room. We were allocated room 103, the lowest floor and an interconnecting room. The room did not look like an Executive room, the state of repair very poor, especially in the bathroom. Two lights were not working and the A/C was not working properly, 21' all the time. A family checked in to the adjacent room at about 5pm. The noise was horrific, children allowed to scream and jump all over the furniture. This lasted for two hours and then they left for dinner, on their return the same thing happened. We called to the Duty Manager, but reception said they were with someone and asked what the problem was. We explained and was told that - They are paying the same price as you!!. A good case of excellent customer service. The duty Manager never turned up and the family were still noisy. We had a wake up call for 4am and only managed to get 4 hours sleep. Not a relaxing night as promised by Holiday Inn! I explained this on check out and was told that we should have not been given that room, but a room further down the corridor! He then took off the Wi-Fi charge as an apology. Something we will get free next month anyway, with the new changes! Perhaps some Managers at these hotels should sleep in the rooms occasionally before a 12 hour shift and see how they feel. Would not return.
5. Juni 2013
Rated 3,0 out of 5,0 by Oumar21 Confortable bed and bad service
I stayed with you for one night the last week, In general, everthing was good excep for the old lady in the restaurant for breakfast.
reallyt bad manners, i prefered to have breakfast in the airport at 7... She should not be there...
3. Juni 2013
Rated 5,0 out of 5,0 by Technowiz London Weekend away
The family had a brilliant time away at this Holiday Inn. All staff were courteous and accommodating. We came back late from the museums and we needed food immediately as it was getting late for the children. It was no problem for us to eat from the buffet set out for another group -
What has let the scoring down was that the bed sheets had a dirt mark on them, fannels were missing, no complimentary water was left on two of our nights. We were in an excutive room so didn't really expect this to happen. I didn't follow these incidences up as I was there to relax. But with all this said, we would return to the hotel as it is the general service that invites me back to anything.
3. Juni 2013
Rated 5,0 out of 5,0 by Macleod211 Friendly helpful staff.
Does what it says on the tin... friendly helpful staff. beds comfy, room clean and tidy. We will definately be using this hotel again. They looked after our car for the week as well ... superb.
2. Juni 2013
Rated 5,0 out of 5,0 by jenko34 Weekend stay
This hotel was very nice and the staff were excellent. The only downside was trying to get to the hotel, we ended up going back up the M4!
1. Juni 2013