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Rated 3,9 out of 5 by 338 reviewers.
Rated 5,0 out of 5,0 by Great Location and Exceptional Staff This is an ideal location for both the Port of Miami and Downtown Miami. The hotel boasts one of the most comfortable beds I have ever experienced in a hotel - soft sheets, plenty of pillow choices, extra blankets in the closet and a super comfortable mattress. A really good night's sleep! The air conditioner was also great - it was very easy to maintain a comfortable temperature and it was very quiet. The buffet breakfast is very good and I enjoyed dinner in the hotel restaurant - very tasty food and excellent service. The best part of this hotel however is the staff. Everyone was helpful! At the front desk, Nicole, Antonio and William, all went above and beyond to make sure we had a great stay. The room was kept spotless by the housekeeping staff and the gentlemen at the bell desk were always anxious to assist. One evening I was parking in the last available spot in the parking area, a bit tight, and the security guard was right there to guide me. I cannot say enough good things about this group of people. I highly recommend this hotel. 18. Dezember 2012
Rated 5,0 out of 5,0 by Location and staff. Have stayed at many different hotels (Not just this one) and we always return to this Holiday Inn. Even with the ongoing renovations, (nearing completion) it is still welcoming. The staff are nothing short of great. Many have worked there for some years and they remember you. Always a smile and very helpful! Restaraunt staff are also nothing short of great. Menu will please all palates. We often arrive 2 or 3 days prior to cruising. Bayside is always bustling with music and interesting people. We are always ready to recommend this hotel. 16. Dezember 2012
Rated 4,0 out of 5,0 by A great stay A great view. Watched the ships from our windows on the 7th floor. Large and spacious and very comfortable beds. The food...egg beaters... Or you would have got a. 5 for your food. A bit pricey for breakfast. Location was awesome. The staff....front desk and restaurant staff were very friendly and helpful. The concierge was only interested in helping if you we're booking a tour this is where're you can improve. A great stay. 15. Dezember 2012
Rated 4,0 out of 5,0 by Great location to visit Miami Great for tourist to visit Miami, confortable rooms, elevators need more attention, may be update. Rooms need decoration.Be aware about parking lot, too small, if you leave the hotel to comeback late night you probably will have to find parking area paying extra money. 14. Dezember 2012
Rated 4,0 out of 5,0 by Enjoy the stay and would stay again... This is a great place to stay if you are going on a cruise or have business in downtown Miami. The staff was great and very helpful with everything from luggage to hailing taxis to exploring Miami. Rooms overlooking Bayside and the port have a spectacular view of the ships, yachts, Bayside, etc. The only down side to the hotel is the restaurant. The food is not worth the price charged which is sad because better service and food are expected condsidering... Overall I would recommend this particular Holiday Inn as it not a long drive from the airport or to the Port of Miami for your cruise. Almost forgot, there's a free tram that travels near anywhere downtown and it's only a five-seven minute walk from the hotel. 12. Dezember 2012
Rated 5,0 out of 5,0 by Comfortable Bed and great view My wife and I stayed at this hotel Nov 24 2012 for only one night a pre night cruise, the service and staff are great. I have been on seven cruises and this hotel is where I come before a cruise, I enjoy my stay each visit, Bay Side Market across the street. Good location. Jess & Debra 7. Dezember 2012
Rated 2,0 out of 5,0 by 5 th stay, disappointed Have stayed numerous times due to great location for cruising. Disappointed with very small king room, very small bathroom, could hear word for word conversation of room next door. Noisy as across from the elevators. I thought being a priority club member would give us the Priority to have a better room assigned to us. 3. Dezember 2012
Rated 4,0 out of 5,0 by Super Staff Having read some negative reviews. any concerns were put to rest. This property was clean and well organized and managed. The staff was super friendly and efficient. It is within walking distance of a CVS and many eateries. I don't know if there is a cultural divide between the Miami natives and the obvious tourist, but the natives seem to "dumb down" when asked for directions. 3. Dezember 2012
Rated 4,0 out of 5,0 by Pre-cruise stay Hotel was in a convenient location to the Port of Miami and the Bayside Mall and Park was across the street so we had something to do until the next day when we sailed. The rooms were comfortable but needed to be updated. We ate in the restaurant the for breakfast our food was cold when it came out. Waitress was not as attentive as she could have been so we could not tell her about the food temp. The manager came over and asked how everything was (we had already finished eating) she was told that the food came out cold didn't offer any compensation only went to talk to the waitress. 28. November 2012
Rated 5,0 out of 5,0 by Stayed for three days... The room was absolutely wonderful...The free wi-fi was fast and the bed's were really comfortable...The maid service was on point's too...when I left for a while they were their to clean my room and change my towel's....Fabuloussss... 26. November 2012
Rated 5,0 out of 5,0 by Renovation of main floor The entire main floor lobby and restaurant area has been completely redone since our last visit. Tremendous improvement. Much more spacious and comfortable now. Great job! 25. November 2012
Rated 3,0 out of 5,0 by Very nice staff The staff here was great! However the parking is really bad. 24. November 2012
Rated 3,0 out of 5,0 by Under construction When booking this hotel we wasn't told that this hotel was under construction and had some area blocked off. Other than that if was a good stay and would use this hotel again get location to shopping and location to the beach. 21. November 2012
Rated 5,0 out of 5,0 by Great Place Clean and comfortable. The front desk and concierge were very helpful. The view was absutely stunning over the Port. Close to shopping! 19. November 2012
Rated 5,0 out of 5,0 by This Place gets Better & Better Invariably the first two nights and the last night of my holiday is spent in this hotel and its perfect. Its easy to find from Miami international Airport and of course its easy to return to the airport at the end of my holiday. It has parking for residents only and its directly opposite Bayside Marina, a great place for eating, drinking, shopping and entertainment. The rooms are large and comfortable with all ameneties to hand, including a massive wall mounted TV. Talk about value for money, this place is ace. I am never disappointed with this hotel. 5. November 2012
Rated 4,0 out of 5,0 by Cruise lay-over Was a great place to stay. Close to Port of Miami. There is a nice outside shopping center accross the street. The bartender, Giovanni, was amazing. I highly recommend stopping by the bar and having a drink with him. 5. November 2012
Rated 2,0 out of 5,0 by Not impressed The first room i was given had a broken toilet seat, broken tiles in the bathroom and it smelled like sewer water. My second room was much better and cleaner . Wasn't really impressed with the overral dingy look of the hotel and the fact that there's nothing online to let you know that parking is not guaranteed and it is on first come first serve basis. It was a overpriced hotel. I will not go back. 3. November 2012
Rated 1,0 out of 5,0 by This place sucks! First of all, my flight came in early and I explained that to the person when I booked the room and asked if I could have an early check in, and was told I could. I got there and had to wait in the lobby for 3+ hours because I was told I was given "wrong" information. I wouldn't have booked this hotel if I couldn't get an early check in, asI knew this and told them in advance. They didn't care. I got to my room #Room 900# and it was old and dirty and LOUD! There was some rumbling noise that happend ALL DAY AND ALL NIGHT. Couldn't even sleep it was so bad. The room was hot...the temperature never went below 72 degrees, and it was a hot 72 degrees. We woke up sweating and hot... it was disgusting. There was NO water pressure in the sink, so we had to use the shower to wash hands, brush teeth, etc. The toilet didn't work - it was plugged when we got there. We called the front desk to ask if someone could fix it and was told, "no one is available to fix it, you can come down and get a plunger." That didn't work, so we had a toilet that didn't work the whole time. We had to go downstairs to use the lobby bathroom. There was someone elses hair in the bed when we turned it down... it was DISGUSTING! We ate at the "breakfast buffet" and paid $12.99 for a lowsy buffet that consisted of very basic #and not so great at that# food that had cold eggs and cold waffles/pancakes. There was a black girl hostess there that was BEYOND RUDE, rude to the customers, and rude to the other wait staff... I was embarassed for her, she was so rude #and arrogant#. The pool is sub-par. This hotel looked NOTHING like the pictures, and is very old. I was beyond disappointed with this hotel, the service, and I will NEVER be back nor will I recommend it to my family and friends. PASS ON THIS HOTEL! OR MOTEL, I should say. 22. Oktober 2012
Rated 5,0 out of 5,0 by Great cruise stop We stayed here after coming off a cruise. Its location is great - right across the street from Bay Street Shopping. The staff is very helpful and the rooms are large and clean. We have stayed here before and we'll stay again. 18. Oktober 2012
Rated 4,0 out of 5,0 by Food Food and beverage are way to pricey! I recommend going across the street for food and drinks!! 14. Oktober 2012
Rated 4,0 out of 5,0 by Nice downtown hotel If you're going on a cruise, this is an ideal hotel if you're going to get to Miami before you leave. Short cab ride to the docks. Plenty to do across the street with dining shops, etc. Hotel was clean and staff was very attentive. 14. Oktober 2012
Rated 4,0 out of 5,0 by GRATE LOCATION. GOOD ROOMS. We enjoy very much from the hotel. The stuff was helpfully' and room was kleen. 13. Oktober 2012
Rated 4,0 out of 5,0 by primera vez en miami estuvimos en miami por primera vez para realizar un crucero por el caribe, para aprovechar el tiempo fuimos un dia previo al embarque a miami, ubicarnos en el hotel Hollidayinn port of miami fue una agradable experiencia, es un hotel con una ubicacion envidiable para llegar al embarcadero, justo enfrente del bayside market que es un agradable lugar para pasear, hacer compras diversas desde suvenirs, objetos mas sofisticados ropa de marca deportiva o casual, calzado, y comida, pero lo mas agradable de ese lugar es el ambiente siempre con musica viva y un sitio especial donde se puede bailar y lo hacen de forma espontanea. que lo hace muy agradable para pasar la tarde o la noche; tambien el hotel esta ubicado a un costado del train mover que sin costo te transporta por las partes iconicas de miami hasta el circuito financiero Brickwell y la famosa calle 8; el hotel en si tiene una arquitectura artdeco con una ambientacion sofisticada, es un hotel limpio, calido y agradable, el personal es cordial, sin mas calificativos, hay personal de habla hispana lo que facilita para los latinos que no dominen el ingles poder ser adecuadamente atendido, aunque esta parte es generalidad en todo miami; cuenta con una agradable y climatizada alberca que permite la relajacion despues de un dia de compras y excursion y preparate para la siguiente oportinudad; en cuanto a los alimentos son de calidad adecuada, quizas para ser Estados Unidos se esperaria platos mas copiosos, por la relación de cantidad/ precio que se cobra por el alimento, sin embargo es aceptable para cuando ya no quieres caminar mas hacia otro lugar; la habitacion era espaciosa, limpia, con una vista preciosa del bayside market y el puerto, asi como de la American Airline Arena; las camas comodas y la ropa de cama limpia y fresca, con aire acondicionado controlable para no tener incomodidades por esta parte; en fin para ser nuestro primer contacto con miami fue muy agradable, y lo recomendamos ampliamente, si acaso tener en cuenta las pequeñas observaciones para alimentacion, pero mejorando este punto sera magnifica opcion para hospedarte. 9. Oktober 2012
Rated 5,0 out of 5,0 by Great location We were in transit for a cruise out of Miami. The hotel was near the cruise terminal so you didn't need to worry about traffic or expensive cab fares. However, due to freeways, it is not possible to walk to the terminal. We arrived late and found a shopping center a half a block away which offered a variety of restaurants and various price points. There was live entertainment at the shopping centre for your enjoyment along the harbour which offered a beautiful setting. 7. Oktober 2012
Rated 1,0 out of 5,0 by great view I always stay at this hotel when we take a cruise out of Miami. It's got comfortable beds, lots of amenities and the staff is very friendly. It is right across from Bayside Market so there are some great places to eat and live entertainment. The best thing is that we always get a room that faces the pier. The morning of our cruise we can see all the cruise ships from our room. It's an awesome sight. It is also very close to the pier and there are always plenty of taxis to take you to the pier and the staff is very good about helping you. 6. Oktober 2012
Rated 4,0 out of 5,0 by Great service Overall experience was good,location good but hotel looking a bit tired. Staff were very helpful and room was good. 6. Oktober 2012
Rated 1,0 out of 5,0 by Never will stay there again! Employees were rude! When asked about the deposit on my card of 150.00 they talked to me like I was stupid. I had plans to pay deposit cash but the charged me before I even left Ohio and never explained the deposit or amount. Room was out dated air conditioner didn't work. Over all a dirty hotel and overly priced. The only thing I can say was nice was the breakfast buffet. I got home and called head quarters about my dissatisfaction and never got a call back or reply. Don't stay here! Couldn't even get clean towels for our second day stay. 5. Oktober 2012
Rated 4,0 out of 5,0 by Great location for cruisers This is a nice Holiday Inn with a great location for cruisers. Directly across the street from the Port of Miami, it's an inexpensive taxi ride with your luggage. It is also directly across the street from Bayfront Marketplace shopping center with nice shopping and restaurants only a very short walk. If you're interested in a basketball game, American Airlines Arena is also a very short walk. 5. Oktober 2012
Rated 4,0 out of 5,0 by Mi primera opción Siempre que he viajado con mi familia a Miami busco hospedarme en Holiday Inn Port of Miami ya que está en una ubicación envidiable, a su alrededor hay muchos sitios de atracción, enfrente está Bayside adonde se puede disfrutar de todas las actividades diarias que realizan como shows, se puede comprar y comer durante el día y la noche. Siempre que he solicitado al Hotel un Check Inn early y/o un check out late asi como una habitación con vista a la bahía siempre me lo han concedido. Sus tarifas son muy buenas respecto a su categoría y calidad de los servicios que ofrecen, me gusta la renovación que han hecho, estuve en mayo de este año y les ha quedado el lobbby muy espacioso, muy cómodo, su personal es muy amigable y están atentos a brindar toda su colaboración. Frente al hotel pasan varias rutas de buses que van a diversos lugares como South Beach y Shuttles que lo llevan ida y vuelta a centros comerciales, etc. Por eso y más Holiday Inn Port of Miami es mi primera opción en la ciudad de Miami. 5. Oktober 2012
Rated 5,0 out of 5,0 by Great Staff We stayed one night prior to our cruise. The staff were very helpful whenever we had a question. They were friendly and made us feel like we were "family". We would stay here again whenever we cruised out of Miami. Oh...the room had the best view of the Port of Miami. We arrived to see a cruise ship pulling out and knew right then we would be back! 4. Oktober 2012
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