Rated 3,7 out of 5 by 20
Rated 3,0 out of 5,0 by Kent1111 Not bad room
Did not like the fact they had no one airport shuttle
Bus on Sunday. Had to take a30euro taxi not inpressed
28. November 2013
Rated 4,0 out of 5,0 by PiLamAZ Need better bed covers
Great experience and wonderful service, but need better bed covers... They are too small and don't even cover a single bed
4. November 2013
Rated 5,0 out of 5,0 by Traveller31 Very good hotel at great price
I stayed here one night after arriving from USA to Frankfurt.
The room was very clean, bathroom was good size for Europe, restaurant service was prompt.
The risotto had far too much lemon but the server was very nice and front desk staff were excellent. Secure locked parking and reliable and fast internet.
Only bad part was that the housekeeping began lining up carts outside my room at 7:00a.m. and woke me up as they set up the carts in the hallway for later in the day.
I was recognized as IHG Rewards Member at arrival and departure and the price was very good value.
The bed was comfortable and I had a great night's sleep.
22. Oktober 2013
Rated 1,0 out of 5,0 by chenghn82 Not really a business friendly Holiday Inn to stay
I have been staying in many Holiday Inn and IHG group hotels around the world, and this one seems to be among the lowest I would rate.
Firstly, I drive as I need to visit customers at remote area (small town). As a foreigner, business driving is already stressful. Upon arriving at the hotel, there is a clear sign which says "Parking" pointing to the underground car park #see Photo#. A very narrow 2-ways path with a bar in between #see Photo#. If you are not carefully, you can scratch your car easily. There are many scratch marks on the wall. The entrance is very dark and worrying how to negotiate the tight corner and it is reasonable to miss the sign board totally #see photo#.
Upon checking in, I asked if it is OK to park in the garage, and she say "yes" but did not say I need to pay for the parking #until I get to know upon checking out - EUR12 per night#. Parking outside is free. The hotel staff assumed I would know. I request for waiver, but was rejected out right.
Next, the wireless is free for Gold member, but the problem is, you have to get a new wireless passcode every 12 hours. Why such arrangement? Would it be more customer friendly if hotel provides 24 hours free wifi like other IHG hotels? I don't understand and I could not get a good answer from the staff. Can I get 2 coupons? No, you have to come down again to collect when expire.
Room is reasonably clean and comfortable, but I could still smell a tint of cigarette smoke #as I am not a smoker#. The food at the bar is average.
19. Oktober 2013
Rated 5,0 out of 5,0 by IamJohnGalt Nice Room , Great Food
Really enjoyed this hotel. Rooms are huge with nice bathrooms - also huge. Very helpful and friendly staff. Biggest surprise was the quality of food and service in the hotel restaurant. We had dinner as well as breakfast and were very pleased. Parking was only steps from the front door but a little pricey. Still we would return here again.
19. Oktober 2013
Rated 4,0 out of 5,0 by EgyptianTraveller pillow and room safe
All pillows are too soft, a choice of pillows and a room safe would improve the overall quality as would free WLAN in the rooms.
The access door from the elevator to the corridors always closes with a loud noise. A rubber frame could eliminate this loud thudd.
Nice spacious rooms, friendly staff, good breakfast,
18. Oktober 2013
Rated 3,0 out of 5,0 by Adam1982 Average hotel near airport. Large rooms.
Stayed here last minute after a flight was cancelled.
The telephone to call the shuttle was broken and my SIM card wasn't working so it was a 30 euro taxi ride. Otherwise I think the shuttle is about 15 euro.
Hotel was fine. Rooms were large and clean. Food at bar was good. Staff at desk nice.
I would stay here again.
18. September 2013
Rated 5,0 out of 5,0 by Chiefuk Best Holiday Inn in Frankfurt
I have stayed in most, if not all the Holiday Inns in the Frankfurt area and I would say this one is my favorite..Close to the airport but in a quite area, accessible to a to the town of Neu Isenburg.
9. September 2013