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Rated 4,2 out of 5 by 232 reviewers.
Rated 5,0 out of 5,0 by Brilliant friendly hotel, highly recommend! Fab hotel, lovely and clean, everything you need for a comfortable stay, what makes this hotel really special is the staff, every member of staff you meet from managers to house keeping are so friendly and helpful, nothing is too much trouble. We stayed here last year and again this year, My husband, myself and 3 children and would definitely return again, loved it! 15. August 2014
Rated 5,0 out of 5,0 by Excellent Service but Poor Breakfast Everything about our stay in this hotel was excellent except for the breakfast. Breakfast was served as a buffet which meant that the majority of the cooked food was luke-warm and the plates were cold which made the problem worse. Fortunately, we had a good deal and the breakfast was included in the price. If we had been charged the advertised £14.95, we would have asked for a refund - it really was that bad. Such a shame because dinner the evening before was superb and everything else about our one-night stay was really enjoyable. First-class service from every member of staff we met - they are a credit to the company. 14. August 2014
Rated 5,0 out of 5,0 by Above Expectations We had an overnight stay which was excellent value and of a surprisingly high standard for a budget hotel. The room size was good. The whole hotel was spotless including our room. On entering the hotel the reception area is attractive and inviting. All staff were welcoming, friendly and helpful. 14. August 2014
Rated 1,0 out of 5,0 by family stay nice room but noisy through adjoining room door.-as a family the room was not quiet due to this issue Leisure club and pool in particular very dirty with mould evident around the pool sides-especially bad around pool ingress and egress. Showers in poor repair and dirty-whole pool area smelt of mould with very cloudy water-correct levels of chlorine? Only one member of staff on duty in the leisure club on Saturday evening. Selection of food at breakfast poor at 10.00am-not the usual choice-staff tidying food away before 11.00 and tidying up around myself and the family whilst we ate breakfast. No mention of availability to upgrade as per the members club booking at any stage of booking in. 13. August 2014
Rated 5,0 out of 5,0 by Good location, great staff Handy location. During our short stay we visited Oxford (recommend Park and Ride of A34), train into London (bus outside the hotel to Reading station, £5 return for group ticket for 3) and Chessington (best to leave early as it gets really busy). Could have done with an extra day to chill in Gym and Pool !!! Staff hard working, helpful and friendly. I felt that there was a good team spirit among the staff. 13. August 2014
Rated 4,0 out of 5,0 by Comfortable bed and clean room Lovely and relax after shopping. perfect for just one night only. The waitress was a bit in shocked when I mentioned that we are deaf, she went speechless for a few while! then she serviced us well. I think your staff may need some deaf awareness for next deaf customers. 13. August 2014
Rated 5,0 out of 5,0 by regular stay The hotel is ideally situated just off junction 11 of the M4. there is ample car parking even though the area is a busy residential one. The staff are very professional as well as being friendly and helpful nothing is to much trouble. The rooms are very hotel standard but clean and comfortable and offer great value. 13. August 2014
Rated 5,0 out of 5,0 by Great location and hotel facilities This was the second time we had stayed at this hotel, rebooked as we had enjoyed the first visit so much. Love the pool and sauna facilities. Great location just off the motorway, handy for Thorpe Park, LEGOLAND and London. Had evening meal which was good although my Cesar Salad was a bit small for the amount of money they charged and we had to wait a few extra minutes to have our order taken but the manager did come and apologise for that. Good size rooms for a family of four, loads of space to put bags etc and move around. Had a good nights sleep, quiet and restful. Would stay here again 12. August 2014
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