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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property

Overall Experience

3.7

based on 753 reviews
76%
Recommend This Property

Ratings Breakdown

753reviews

  • 5 Stars
    259
  • 4 Stars
    245
  • 3 Stars
    108
  • 2 Stars
    78
  • 1 Stars
    63

Very helpful friendly staff

By

11 July 2016

club

We stayed for one night and all the staff were lovely and the rooms were perfect, only downfall was the pillows they were not comfy so I didn't sleep well but everyone else slept fine.

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Excellent Customer Service

By

08 July 2016

Staff were very friendly and helpful and the gym is excellent.

Posted byHotelStaff
11 July 2016
Dear jona62, Thank you for taking the time to give us your comments and feedback. I was pleased that the team were able to make your stay so comfortable and you enjoyed your time at the hotel as all information is useful to us and taken seriously. I will ensure that the team are aware as they will be encouraged and we hope to welcome you back in the future. Kind regards, Jayne Lee Guest Relations
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Great sevice under pressure

By

07 July 2016

club

During a stay alongside a large number of pupils who were attending an athletics event at the stadium on the following day, the staff were excellent.
The pressure on the hotel was immense; service, food and entertainment all without a restaurant. We were lucky as our food was ordered at the beginning of the rush but nevertheless they kept the remainder of our meal flowing.
The check-in staff were very helpful during our stay as things were needed which they responded to in a very efficient and timely manner.

Posted byHotelStaff
12 July 2016
Dear daff52, Thank you for taking the time to give your feedback following your recent stay at the Holiday Inn Birmingham M6 J7. I was pleased you enjoyed your stay with us and read your comments with interest. They are always useful to us and always taken seriously. I will see that it is shared with the team too. I hope we can welcome you back very soon. Kindest regards, Jayne Lee Guest Relations
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Nice Hotel with excellent staff

By

05 July 2016

I stay quite regularly at this hotel as it offers good value for money and has, quite simply, the most friendly and welcoming staff you could imagine, I have always been made to feel welcome and valued as a customer. The food is of a good quality and is served until quite late in both the restaurant and bar areas with a room service menu available until 11pm which fits well with my late working hours pattern. Sadly I've not yet had time to use the gym or pool but the rooms are recently refurbished to a nice standard although some may find the bathrooms a little on the small side - not a problem for me personally. Breakfast is quick and efficient buffet of good quality and wide choice & again very friendly staff. I will look forward to many more visits.

Posted byHotelStaff
11 July 2016
Dear Matt O, Thank you for taking the time to give your feedback following your recent stay at the Holiday Inn Birmingham M6 J7. I was pleased you enjoyed your stay with us and read your comments with interest. They are very useful to us and other guests and always taken seriously. We are pleased that you could enjoy our newly refurbished bathroom and bedrooms, with public areas to follows. I will see that your information is passed to the team, especially our Head Chef who will be greatly encouraged, I hope that have the opportunity to welcome you back again. Kindest regards, Jayne Lee Guest Relations
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holiday inn jct7 m6

By

05 July 2016

generally a good quality business hotel,
menu is limited and repetitive
bar is good
staff are friendly and professional
rooms are basic but clean
some bathrooms need an update,

Posted byHotelStaff
07 July 2016
Dear Dave00065, Thank you for taking the time to give your feedback following your recent stay at the Holiday Inn Birmingham M6 J7. I was pleased that generally you enjoyed your stay with us and read your comments with interest. They are very useful to us and always taken seriously and communicated. I will see that it is shared with the team too. I hope we can welcome you back very soon. Kindest regards, Jayne Lee Guest Relations
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Excellent room and friendly staff

By

01 July 2016

club

My stay at the Holiday Inn Birmingham M6 J7 was very good. The staff were very friendly and were able to help with all of the queries that I had. The restaurant had good food that was at a good price. Couldn't recommend this hotel more.

Posted byHotelStaff
04 July 2016
Dear Matt Harrop, Thank you for taking the time to comment regarding your recent stay with us at the Holiday Inn Birmingham M6 J7. Your comments are extremely helpful. I will see that this is communicated. Especially as we have just appointed a new Executive Head Chef and he will find your comments encouraging to pass on to his hard working team. I do hope we can welcome you back to the hotel in the near future. Kind regards Jayne Lee Guest Relations
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In need of refurbishment

By

01 July 2016

club

Rooms are old and tired and the gym is the worst gym I have ever used. The equipment must be 20 years old, poor selection of free weights.

The only saving grace for this hotel is the friendly staff.

Posted byHotelStaff
05 July 2016
Dear AJK82, Thank you for taking the time to give your feedback following your recent stay at the Holiday Inn Birmingham M6 J7. Your information is very useful to us and always taken seriously. Little confused regarding the old and tired as we have completed a full refurbished of bathroom and bedrooms and our spa area. With public areas ongoing. I will see that the team are aware of your comments as will be greatly encouraged. I hope that have the opportunity to welcome you back again. Kindest regards, Jayne Lee Guest Relations
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Lovely stay!

By

29 June 2016

club

Excellent value for money and lovely food in the restaurant.

Posted byHotelStaff
04 July 2016
Dear daniel221989, Thank you for taking the time to give us your comments and feedback. I was pleased that the team were able to make your stay so comfortable and you enjoyed your time at the hotel as all information is useful to us and taken seriously. I will ensure that the team are aware as they will be encouraged and we hope to welcome you back in the future. Kind regards, Jayne Lee Guest Relations
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Superbreak deal

By

28 June 2016

club

We stayed two nights - with Superbreak
Would definitely recommend. Excellent value for money.

Posted byHotelStaff
04 July 2016
Dear S Dowson, Thank you for taking the time to give us your comments and feedback. I was pleased that the team were able to make your stay so comfortable and you enjoyed your time at the hotel as all information is useful to us and taken seriously. I will ensure that the team are aware as they will be encouraged and we hope to welcome you back in the future. Kind regards, Jayne Lee Guest Relations
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Not great for someone on nights...

By

23 June 2016

I didn't have a DND flyer to hang on my door. So was subsequently woken 3 times the morning I was due to checkout.

Posted byHotelStaff
29 June 2016
Dear RyanM1, On behalf of the team at the hotel I offer my sincere apologies. May I please check if you had chance to speak to a member of our team as the DND sign could have been brought straight to your room upon request. I do hope that despite your disappointment that we are able to welcome you back again. Kindest regards, Jayne Lee Guest Relations
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Great service and very clean

By

14 June 2016

club

The staff are very attentive, explain everything at reception and booked me a table for dinner, all before i had even got to the room. The room was well presented, clean and comfortable. The bathroom especially was clean and the towels and accessories were well laid out. Decent selection of TV channels and the food was very good. The bar has a decent selection of drinks and has the tv for sports. The hotel is set in a large area with plenty of trees and green grass. Plenty of car parking available.

Posted byHotelStaff
15 June 2016
Dear Samo31, Thank you for taking the time to give your feedback following your recent stay at the Holiday Inn Birmingham M6 J7. I was pleased you enjoyed your stay with us and read your comments with interest. They are very useful to us and always taken seriously. We are pleased that you could enjoy our newly refurbished bathroom and bedrooms. I will see that your information is passed to the team as they will be greatly encouraged, I hope that have the opportunity to welcome you back again. Kindest regards, Jayne Lee Guest Relations
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. . . eggs is eggs!

By

13 June 2016

... what is it with hotels and fried eggs at breakfast? My companion and I arrived for breakfast we were confronted by a tray of eggs that had been under the hot lamp until they had the consistency of ice hockey pucks; fortunately I commented on this to a passing waitress by the name of Roxana, offered to have some fried freshly for me.
. . . when we arrived the dining room looked like a war zone . . . the tables were either full of uncleared dishes and breakfast debris or they were unlaid . . . and the other waitress seemed totally bemused by the request for a pot of brewd tea for two people . . . not everyone likes tea made with a teabag in a cup. . . all this is set against the almost doubling of the price of breakfast
. . . on the bright side, Roxana, the waitress previously mentioned was on duty when we arrived mid-afternoon and couldn't have been more helpful . . . also the receptionist (Neyna) who checked us out would be a credit to any hotel

Posted byHotelStaff
16 June 2016
Dear CNH4532, Thank you for taking the time to give your feedback following your recent stay with us at the Holiday Inn Birmingham M6 J7. Your comments are extremely important to us and always taken seriously. Especially as we have just appointed a new Bar & Restaurant Manager who will be working closely with our Head Chef to focus on quality and our service and standards with their teams and offer support and training. I do hope that despite your disappointment that we will have the opportunity to welcome you back again. Kindest regards, Jayne Lee Guest Services
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