Rated 3.8 out of 5 by 273
Rated 4.0 out of 5.0 by stolzie lovely hotel
stayed on the 19th july for one night with my husband and 2children. lovely hotel.kids loved the pool.room was clean. food in restaurant was lovely.would definately stay here again.
24 July 2014
Rated 3.0 out of 5.0 by Brucie17 Had to request a room change
I had a very noisy family with young children above me who never stopped making a noise. After several hours of this I rang Reception and was immediately offered a much more acceptanle room which was excellent.
Upon booking in I informed the Reception staff that I was confused as to why. I could not be credited with the points. I stated that Customer Services had said it was because it was a group booking but the staff said they often had bookings for businessmen and didn't know why I was exempt. My husband went to Florida courtesy of the Army on a block booking with several other members of the team on many many times and was always creditted with the points so I cannot see the difference and am very unimpressed with the attitude of IHG over this matter!
23 July 2014
Rated 4.0 out of 5.0 by DW1980 Staff are great. Shame about the quality of room
Staff are great. Shame about the quality of room. The single rooms are tired looking.
22 July 2014
Rated 4.0 out of 5.0 by MazD Good location and surprisingly quiet
The hotel is in a good location and surprisingly quiet. Swimming pool and Jacuzzi are good. As I am Gold IHT rewards club member, we were given free drinks vouchers on arrival. We had a special signing in sheet and the staff gave us a special welcome as members. They were also serving free drinks and hot chicken bites in the reception area when we arrived so we did well that evening! We did not eat at the hotel apart from breakfast, which was okay but the range of food was not as good as at some hotels I have stayed in.
I had booked an executive room and on the website it stated that bathrobe and slippers would be provided. These were not available. When I talked to the general manager about this, he was very apologetic and offered to give me some reward points which I was very satisfied with. The manager said they had never given slippers, so I said the website needed amending. Overall it was a good hotel to stay in.
22 July 2014
Rated 4.0 out of 5.0 by SSD28 Good helpful Staff
Staff are excellent - from the front desk right throughout the Hotel. They make the Hotel a pleasant stay.
Paul in the restaurant is very helpful and nothing is too much for him.
21 July 2014
Rated 5.0 out of 5.0 by Vickyg8922 Great value for money
We stayed one night at this hotel on the advanced booking which included dinner and breakfast. Great value for money and lovely food. Will definitely stay here again when we're in the area and have recommended to friends :))
17 July 2014
Rated 5.0 out of 5.0 by Thomas2386 Excellent service , and great nghts sleep
Excellent service with late check in well after midnight, great family room comfortable and very clean. Staff in the restaurant were helpful and very friendly. Great value for quality experience. Thanks to the staff
16 July 2014
Rated 5.0 out of 5.0 by CNH4532 Let down by the eggs
I have only good things to say about my stay here, with the exception of the eggs at breakfast.
For something as simple as frying an egg, the kitchen fails miserably.
I was presented with a whole tray of fried eggs, perhaps 10-15 of the one eyed monsters . . . and there was not one that did not have the texture of a frisbee . . . the whites were leathery . . .the yolks were solid . . . the eggs had not been basted and the uncooked white covering the yolks had been baked to the texture of polythene by the hotplate lamps!
Come on guys, frying an egg ain't difficult . . . it may not measure very highly in the grand scale of things . . . but a decent fried egg is an important part of a full english brekkie!
15 July 2014