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Rated 3.8 out of 5 by 369 reviewers.
Rated 4.0 out of 5.0 by Nice hotel Nice stay for a quick overnight stop. Room was nice although a little bit cold. Comfortable bed for a good night sleep 25 November 2014
Rated 3.0 out of 5.0 by D Cahill review Happy for someone to call me but basically the staff are very good - I have no complaints about service But your standard rooms need re-furbishment However, the most pressing need is to improve the quality 22 November 2014
Rated 4.0 out of 5.0 by Good for a trip to NEC Stayed here for one night to visit the NEC and it was adequate for one night. Also it is ok it you don't want to leave the hotel. It has a bar and restaurant not the biggest but adequate. I would stay there again on another trip to the NEC as it was good value 20 November 2014
Rated 5.0 out of 5.0 by Great review great staff Great hotel excellent welcome on arrival and extremely helpful in the morning when we needed help accessing something online. Superb stay throughout 19 November 2014
Rated 5.0 out of 5.0 by great place to relax Good place will def stay the agein.Comfy beds great food my kids the love it.Friendly and very well trainde hotel stuff.I really recommend this place for everyone. 18 November 2014
Rated 4.0 out of 5.0 by Useful location and comfortable room Great service at this hotel; the only thing that let it down was the quality and portion size of the room service food. 17 November 2014
Rated 3.0 out of 5.0 by Bussiness User Why do I always get a room that takes 10 mins to get to? Its hoardwork with no lifts and corridors that seem to go on forever. The rooms are dated and in places tired. Food was good but not good value. £2 for 8 chunky chips as an extra. How ever it was good and tasy. Check inn and out is always slow with never enough staff to cope Check in on this occasion took 10 mins and check out 15 mins. The free internet for Platinum IHG Club members I could only connect one device and this was very slow at downloading emails let along viewing a website other than the hotels own. There is never a cheerful welcome at this hotel. I suggest the management try learning from the HI Express in Redditch where they run a hotel that punches well above its belt! On a more positive note I do find this hotel to be very quiet and never have any sleep issues as the bed and pillows are great. 14 November 2014
Rated 3.0 out of 5.0 by Nice room Stayed with my son for his competition. Nice venue. Clean and bright. Pool facility lovely for the boys. No free wifi. Staff often appeared confused as to why they were doing things - when asked about why they were charging my card at the start of my stay. They then charged the card again on departure and I ended up paying over double the cost of the weekend and am still waiting for a refund. The restaurant staff seemed stressed and disorganised, as not busy at night but took 2.5 hours to get a two course meal for four. We were also served our drinks still in the bottles with straws!! Great for 10 year olds not for their mothers! breakfast ran out of cups but the food was nice and a good selection. Watch the stair wells as the domestic staff have a habit of dropping dirty linen down from the floors above. Despite it all we had a great weekend. 13 November 2014
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