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Rated 3.7 out of 5 by 497 reviewers.
Rated 4.0 out of 5.0 by Good hotel for the business stay Room 357, first floor at the back, relatively quiet, considering close by the M6. The room was well presented, the only poor comment would be the state of the sofa. I like siting on a sofa rather than the bed when watching TV. The sofa cover look in a poor state, from stains, although it was clean, otherwise I would have been out of the room like a shot! This is a typical Holiday Inn hotel, well managed, good service from the staff and nice breakfast spread! May 2, 2015
Rated 4.0 out of 5.0 by Stop over Our overall stay at holiday inn very nice staff very helpful we do enjoy staying at holiday inn for comfort and value for money May 2, 2015
Rated 3.0 out of 5.0 by Lessons Not Learned - Overcharged This is a convenient and comfortable hotel close to M6 and M5, and I use this regularly as a half way stopover point. The rooms are comfortable, the bathrooms has just been refurbished but the rooms could do with brightening up a little to match. Food is good, and restaurant service is also very good. Reception staff however need to be retrained. On check-out I was charged for the wrong room (somebody else's bill), I had that refunded and was then charged for the correct room. By this time I was running late so paid the bill and had to leave. On checking the bill at work, they had charged me for a breakfast, even though the rate I booked states that breakfast was included. Secondly, when the points were rewarded to my account, the 5000 bonus points which I paid extra for when booking have not been added to my account, and I had to chase this via IHG. This is the case often when staying at this particular hotel. Last time I had the exact same problem, the manager assured me the reception staff will be re-trained, this was about a month ago and it is obvious that this has not taken place. They still owe me for two overcharged breakfasts from two stays, so lessons have not been learned here. Emails sent to reception at this hotel also are ignored. May 2, 2015
Rated 4.0 out of 5.0 by Always reliable Always good, although a little tired in the rooms. Doesn what's needed and provides a comfortable nights sleep in a well located hotel. May 1, 2015
Rated 5.0 out of 5.0 by Good hotel, Nice large hotel, pool good. I was worried about noise from M6 but didnt hear anything as set back and in large grounds. April 30, 2015
Rated 5.0 out of 5.0 by Excellent value for money Stayed at this hotel and for the price I paid it exceeded our expectation Did not appreciate that all the facilities would be available for our use. We enjoyed our morning swim before leaving the Hotel. Staff all friendly. Would recommend staying there. April 30, 2015
Rated 1.0 out of 5.0 by disappointing When I checked in I was informed that the hotel is overbooked, and they cannot give me a double room which is what is in my reservation. The receptionist told me that the hotel has an overbooking policy of first come first served. The receptionist gave me and my wife a twin room. She offered 50,000 points in return which did not appear in my earned points. April 29, 2015
  • 2015-05-04T12:39:51.760-05:00
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