 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property
Overall Experience 3.7
76%
Recommend This Property
|
Poor property for the group
ByPesalo
26 September 2016
Apart from a good restaurant across the road, I can think of no reason for staying at this hotel. it is a sprawling poorly maintained property, the building has long corridors and no lift, the food is of lower than average Holiday Inn Standard. The bar that was admittedly crowded on the night I arrived, had only one till, and the staff were completely unable to keep up with he demand of customers because of this. They also complained about this feature. My room was not made up during the day and no-one answered the phone when I called down about this so I had to go to reception and wait while it was done in the late evening. I really do not rate this Holiday Inn property.
great service
BySterling B.
21 September 2016
fantastic hotel staff first class you cannot get any better perfect in all areas thank you for a lovely day
Nice and friendly hotel
ByLJackson22
21 September 2016
Friendly staff at this hotel and good facilities as well. Bar meal was very tasty and hot as well as we had arrived too late for restaurant meal.
Great room for meeting which was light and airy.
Comfortable stay, reception staff were great
ByChops1955
20 September 2016
Could do with a lft, rooms a long way from reception
Tv
ByTell C
18 September 2016
Disappointed that the lounge bar did not have sky programs
Others and my self settled in to watch football only to be told we don't have sky sport. Strange as other hotels in the group all seem to have this service. Waisted revenue opera unity as we all left
Older hotel but very good
ByWhite Hart 67
15 September 2016
I have never stayed at this hotel before.
The interior is immaculate so don't judge from the outside.
The bar area is comfortable although the smaller area was very cramped because of the football.
Check in staff were very professional and diligent.
I was a little surprised to hear 2 members of staff having a disagreement (1 working behind the bar and the other the residents side). They clearly had different views but neither would back down. They weren't using raised voices or bad language but all the same it was a discussion that should have taken place elsewhere away from the public area.
All good though
nice and easy
Bytony171
14 September 2016
easy check in and out good breakfast nice swimming pool. good night's sleep
Very comfortable night's stay
Bynickandclare
13 September 2016
Clean and comfortable room, lovely roomy shower cubicle, great mattress. My wife enjoyed the swimming pool and we enjoyed the breakfast buffet with perfectly cooked eggs and tasty moist pastries and croissants.
We were taking our son up to uni and will look forward to more stays over the next few years!
Breakfast was a little pricier than we would have liked - making it a more expensive stay than we usually budget, but it was very nice and will be very tempting in future.
Excellent staff
BySallywil
13 September 2016
The staff were excellent, friendly, helpful and efficient.
Poor customer service
ByEdwarddb
12 September 2016
Raised a complaint with staff (including escalation to the manager) after having upgraded room being given to someone else and me disturbing the occupant at 1am trying to get into my/their room. As you can imagine this was uncomfortable for both me and the occupant. I was then downgraded due to lack of room availability and wasn't happy about that at all.
I was told I would receive IHG points for the inconvenience - these were not credited and it is obvious even as a Spire Elite member my custom was and is taken for granted. Very poor customer service!
VFM but noisy
ByFestygoer
06 September 2016
Crossroads Motel lookalike just off M6 - super convenient and really cheap but noisy with wedding guests and large groups providing most of the custom.
Lots of drunks rolling down corridors and lots of in room boozing.
Could be improved
Byemmcmathergb
04 September 2016
The directions around the hotel are poor. The hotel is a bit of a maze on different levels and there are not enough room number directions at the top of several corridors & stair intersections. Further, l was one of several hotel guests seeking the location of the breakfast suite at breakfast time, which started at 06.30 not 6am.
When l arrived at breakfast, the coffee was weak, the toaster did not work, at all, there were no serviettes and the staff milled around without helpling or checkng if l wanted anything.
Google Map also located the hotel away from where it was.
Tne staff were not very welcoming or sought if l wanted any help