Our Travel Advisory Policy
InterContinental Hotels Group (IHG) understands that from time-to-time your booking may be affected by weather or natural disasters that are not planned. In such cases, we make every possible effort to keep you informed and to provide you with the level of service that you require so that you can manage your bookings and plan around these unforeseen circumstances. If a Travel Advisory exists, we will display details about the advisory, how your booking may be affected and the process for how to proceed with as little stress and inconvenience as possible.
Following the recent incidents in Indonesia we would advise any guest to contact their Embassy or Consulate if they require further information or have specific enquiries regarding travel advice to or from the area.
Revised cancellation policies are in place for our hotels across Indonesia – please contact the hotel for further information.