How long will it take for my IHG® One Rewards points to be posted to my account after a recent stay?
Please allow five working days after you check out for points from a recent stay to post to your account. If it has been more than five working days and your points are still missing, fill in a Missing Points form.
How long will it take for my IHG One Rewards promotional bonus points to be posted to my account?
The time needed for awarding points can vary with each promotion, so please allow up to 6 weeks for the bonus points to be posted to your account. If it has been more than 6 weeks and your points are still missing, fill in a Missing Points form
How do I get missing points credited to my account?
If you have concerns regarding missing points from previous activity, such as hotel stays or IHG One Rewards partners that offer points, please submit a Missing Points form.
Which hotels offer the opportunity to earn IHG One Rewards points?
Earn points through Qualified Stays at any IHG Hotels & Resorts brand: Atwell SuitesTM, avidTM hotels, Candlewood Suites®, Crowne Plaza®, EVEN® Hotels, Holiday Inn®, Holiday Inn Express®, Holiday Inn Resort®, Holiday Inn Club Vacations®, Hotel Indigo®, HUALUXE® Hotels & Resorts, InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, Regent® Hotels & Resorts, participating Six Senses Hotels Resorts Spas, Staybridge Suites®, VignetteTM Collection and vocoTM hotels.
Members can also earn points for stays at Mr & Mrs Smith partner hotels worldwide, when booked through the IHG website.
How many points do I earn when I stay?
If you enrol in IHG One Rewards while staying at any IHG hotel (excluding InterContinental Alliance Resorts and Mr & Mrs Smith partner hotels), you will earn 1,000 points for that qualifying enrolling stay. For subsequent stays, you will earn ten (10) points per US dollar or local currency equivalent on qualifying stays at most IHG branded hotels and five (5) points per US dollar or local currency equivalent at Staybridge Suites and Candlewood Suites properties. Exceptions include:
- At IHG Army Hotels, members earn three (3) points per US dollar
- At the InterContinental Alliance Resorts, Venetian Resort Las Vegas and the Palazzo at the Venetian Resort, members earn 2,000 points per Qualifying Stay
- At IHG Branded Residence properties, excluding voco Residences, members earn two and a half (2.5) points per US dollar, or local currency equivalent
- IHG One Rewards is only applicable at select Six Senses Hotels Resorts Spas properties
Can I earn points for stays that occurred prior to my enrollment in the IHG One Rewards programme?
IHG One Rewards points cannot be retroactively credited for stays prior to enrolment.
What do I need to do to ensure that I earn points whenever I stay at your hotels?
To receive points, be sure to book through IHG’s websites, the IHG One Rewards App, IHG WeChat mini programme, IHG Customer Care or directly with an IHG branded hotel. Ensure that your IHG Rewards member number is added when making the reservation.
What is the difference between a stay and a night?
A “night” is considered one night at any of our hotels. A “stay” can consist of any number of consecutive nights at the same hotel, regardless of frequency of check-in/check-out.
When is a night or stay considered qualifying?
A "stay" or "night" is qualifying when paying qualifying room rates. See the IHG One Rewards Membership Terms & Conditions for more details on qualifying stays.
What are qualifying room rates?
Qualifying Rates include most business and leisure rates, such as Advance Saver rates, Best Flexible rates, global sales negotiated rates (including but not limited to Corporate Gold rates), national/regional/local government rates, and specified leisure rates as confirmed by IHG’s reservation systems. In Asia, the Middle East, Africa, and Greater China (Mainland China, Hong Kong, Macau, Taiwan), Qualifying Rates include all locally negotiated rates. Note: In Greater China, Qualifying Rates also include all corporate negotiated rates settled with hotels via regular payment. In all other parts of the world, locally negotiated rates are classed as Qualifying Rates if the rate is discounted less than 30%.
See the IHG One Rewards Membership Terms & Conditions for more details on qualifying room rates.
Can I earn points and miles at the same time?
Your IHG One Rewards account must reflect either a points or miles earning preference. However, you can switch from one to the other at any time by updating the preferences on your account. Occasionally, there are IHG One Rewards promotions that offer points only, so if you are a miles earner you will earn points on these offers. This information will be clearly displayed in the promotion details.
How do I change my earning preference?
To change your earning preference sign in to your IHG One Rewards account, go to My Account and click Preferences to select your choice of earning IHG One Rewards points OR airline miles.
Other than hotel stays, how else can I earn points?
In addition to points earned on qualifying hotel stays, you can earn IHG One Rewards points on:
- Eligible charges charged to the member's room, which can include food and beverage, telephone, laundry, and in-room movies. Eligible charges can vary by hotel brand and location.
- Purchasing goods and services with certain IHG One Rewards partners. View a complete list of our partners on our Partner page.
- When using an IHG Rewards Credit Card for everyday purchases.
Other than Reward Nights, how else can I use my points?
You may use your points for travel, shopping, giving back and more. Options vary by country of residence. Explore our Reward Options or go to My Account to learn more.
How do I earn airline miles for a stay?
You can earn miles with our frequent flyer programme partners by changing your earning preferences located in My Account.
To earn miles your frequent flyer account must be in the same name as your IHG One Rewards account.
Can I earn points when I book on third-party sites?
Most rates booked through third-party websites, complimentary hotel stays or any other rates not defined as a Qualifying Rate are not eligible for points.
Which offers am I registered for?
To see your Offers, sign in to your IHG One Rewards account. Once signed in, click “Offers” to see the Offers you’ve signed up for.
I can't see a promotion in my Offers. Does that mean that I'm not registered?
While most of the promotions you have signed up for will appear in Offers, there are a few that will not. To ensure that you have been registered for a specific promotion, please contact IHG Customer Care.
How will I know which of my stays qualified for a promotion?
You can find the list of your stays that counted towards a specific promotion by signing in to your account and clicking “Account Activity” on the menu on the left-hand side.
How do I make sure my stay gets counted towards the promotion if it isn’t listed in the Activity Detail?
If you are missing points from a promotion, please complete the Missing Points form to request a review. An IHG Customer Care representative will use the details you provide to research the problem and contact you with a resolution.
Can I redeem my points for airline miles?
You may convert your IHG One Rewards points to miles/credits with participating frequent flyer programmes. Conversions must be made in block increments for specified frequent flyer programme partners. To redeem your points for airline miles or credits, please call IHG Customer Care. The posting time of frequent flyer miles varies by airline and can take up to six weeks to be posted to your frequent flyer account.
Can I convert my airline miles to IHG One Rewards points?
Yes, Finnair Plus Points and Virgin Atlantic Flying Club points can be converted to IHG One Rewards points. Please visit the Finnair partner site or Virgin Atlantic partner site to find out more.
When I convert points to airline miles, how long does it take until the miles are credited to my frequent flyer account?
The posting time of frequent flyer miles varies by airline and can take up to six weeks to be posted to your account.
How do I deposit point vouchers online?
Go to our Point Voucher redemption page and enter your IHG One Rewards number and voucher number.
Can I purchase IHG One Rewards points?
IHG One Rewards points can be purchased in 1,000-point increments, up to a maximum of 150,000 points in a calendar year. For detailed information and full terms and conditions, go to the Points Purchase storefront and sign in to your account.
Can I transfer points to a family member or friend?
Yes, IHG One Rewards points can be transferred to another IHG One Rewards member in 1,000-point increments for a fee of US $5 USD per 1,000 points. To transfer points, visit our Transfer Points page.
Do IHG One Rewards Points expire?
IHG One Rewards points never expire for Elite Members. For Club members, points will expire after 12 months if there's no account activity. To maintain your points balance, earn or redeem points once a year through any of our IHG Hotels & Resorts properties or IHG One Rewards programme partners.
Can I earn points on meetings?
Yes, you can earn points on qualified meetings by becoming a member of IHG Business Rewards. If you are already an IHG One Rewards member, click here to update your account.