Keeping you informed on travel advisories is a priority for us. Use the topics below to find updates and advisory information for your upcoming travel.
Cancellation and Flexibility for Guests Affected by Regional Disruptions
We are actively monitoring the evolving situation across the Middle East. The safety and wellbeing of our guests and colleagues remains our highest priority, and we continue to take all appropriate measures in line with guidance from government and authorities.
If your travel has been disrupted and you booked directly with IHG to stay at a hotel located in Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt or Israel, we have revised our cancellation policies to offer greater flexibility, allowing you to cancel or amend your booking until 31 March, 2026 . Additionally, we are accommodating guests currently in these countries who are unable to return home because of airspace closures by facilitating extended stays, in accordance with the local governmental guidelines.
For bookings made through a third-party online booking platform or travel professional, please contact them directly and refer to their terms and conditions.
We would advise any guests to contact their Embassy or Consulate if they require further information or have specific enquiries regarding travel advice to or from the area.
For general information regarding reservations and hotel status, please visit www.ihg.com or contact 1 877 424 2449.
IHG One Rewards members with direct bookings are encouraged to call 1 888 211 9874.
IHG HOTELS & RESORTS CONTACT CENTRES WORLDWIDE >
IHG One Rewards members with direct bookings are encouraged to call 1 888 211 9874.
Updated: 25 July 2023
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