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Rated 4.2 out of 5 by 424 reviewers.
Rated 5.0 out of 5.0 by Great for the theatre Great location and a quality hotel at a bargain price. Would highly recommend to anyone going on a theatre break to Birmingham. 15 August 2013
Rated 5.0 out of 5.0 by Theatre visit The hotel is ideally placed for a visit to the Hippodrome theatre and also for a shopping visit to B-Ham. The staff were very friendly & helpful, rooms very comfortable and the breakfast was excellent. All in all a very enjoyable weekend. 15 August 2013
Rated 5.0 out of 5.0 by Great Stay as Usual Stay here quite often. What more can I say... The Holiday Inn City Centre is 'VERY' centrally located. The Bullring, The Pallasades and The MailBox are only a 5 minute walk. Hippodrome & Alexandra Theatres are a 3 minute walk. Also, on the edge of China Town. Try the Victoria Pub and the Island Bar at the rear of the hotel - they do some really mean cocktails. The friendly reception staff always recognise Rewards Club status and I always seem to get an upgrade to an Executive room. Great Value for money hotel. 15 August 2013
Rated 5.0 out of 5.0 by Enjoyed the stay Very much enjoyed my stay at Birmingham Holiday Inn. The room was of the usual high standard provided by this company. The breakfast was good. 14 August 2013
Rated 2.0 out of 5.0 by good staff and service not able to get any sleep as there is all night indian on main road with taxis beepin until 4am picking orders up and windows did not keep out the noise,and power went in room,reported but nothing done until 9am, 12 August 2013
Rated 4.0 out of 5.0 by Excellent breakfast and good location At the time of booking I asked for a room on one of the upper floors. However I received a room on the lowest floor possible. Why ask if you do not consider this? The room was clean but a bit older. The hotel is located next to the shopping malls and restaurant are within walking distance. The NCP next to the hotel is OK and costs only 12pounds/night. The breakfast was excellent and 1 of the best ever. 12 August 2013
Rated 5.0 out of 5.0 City Centre hotel where the staff know your name ! I use this hotel a lot and one of the reasons I use the Holiday Inn Chain. The rooms are comfortable, never seems too busy and if you are an exec member the upgrade (although never expected) are always a bonus. However the reception staff (particularly Andrea (apologies if spelt incorrectly) always remembers my name. This is not only impressive but also very welcome and makes a difference why I click "book this hotel". Breakfast buffet is fantastic and would suggest you say YES when asked when you check in. (Cheaper! than paying on day). Thanks 11 August 2013
Rated 5.0 out of 5.0 by Excellent Hotel in a excellent location I will deficiently come back. It was conveniently close to all the shops, nightlife 09 August 2013
Rated 5.0 out of 5.0 by Possibly The Best Excellent location to New Street Station PLUS probably the best reception staff we have come upon. 08 August 2013
Rated 2.0 out of 5.0 by Comfortable bed, poor service Good hotel in the centre of Birmingham close to the main railway station. Rooms don't have a microwave and hotel refuses to warm your food if you bring your own. Maids sometimes enter the room without proper knock. This hotel is ok, but need a better staff. 01 August 2013
Rated 4.0 out of 5.0 by Good experience all round The room was excellent; a lot of thought and effort has obviously gone into the refurbishment and maintenance of a rather uncompromisingly modernist building, with the result that it exceeded expectations. The food was OK, and the atmosphere was relaxed despite a large corporate party going on in the building. 29 July 2013
Rated 5.0 out of 5.0 by Excellent Value This hotel represents excellent value for money, considering it's central location. Many of the doubles are large and spacious compared with other hotels in Birmingham city centre and if you book 21 days or more in advance you can get some excellent week-end deals. The hotel has free WiFi a big plus!!!! 28 July 2013
Rated 4.0 out of 5.0 by All very good... Except unreliable Internet service! Room very comfortable, excellent service, good food. The only snag is the Internet service that keeps dropping (maybe just my luck!) 24 July 2013
Rated 4.0 out of 5.0 by Fantastic Service I recently stayed on a Thursday night and left a very nice leather jacket behind. The team recovered it and sent it to my house in 1 day! Very impressed. Many thanks 24 July 2013
Rated 5.0 out of 5.0 by Great Hotel Not only the best Holiday Inn I have stayed at but the best hotel I have stayed at in 1000+ hotel stays in the last 10 years 24 July 2013
Rated 4.0 out of 5.0 by Reaally comfortable large bed, good service, very central location. Good hotel shame about the parking. Though next door to the hotel the parking bays were a bit tight! 22 July 2013
Rated 5.0 out of 5.0 by Reception staff delightful and very helpful On my last visit in April I was disappointed that reception staff were unwelcoming and unhelpful. This time, thanks in particular to a young woman from the Phillipines whose name I regret to have forgotten, reception was excellent. Thank you. 17 July 2013
Rated 1.0 out of 5.0 by Not even a bottle of water in a room like a greenhouse! As a platinum member a very disappointing stay. I had to ask if there were any upgrades available and was just told no with the feeling that the member of staff hadn't even checked! Got to my room on one of the hottest days of the year with curtains not even drawn to at least try to keep it a bit cooler, and really surprised to not even find a bottle of water in the room. Will certainly not be in any rush to get back there. Ordered the complimentary paper but that didn't turn up either! 15 July 2013
Rated 5.0 out of 5.0 by clean and modern rooms In town for a scientific meeting and stayed here for 1 night. Found the staff helpful and friendly. The room itself was fresh, clean and modern - slightly at odds with the hotels aging exterior! 15 July 2013
Rated 4.0 out of 5.0 by Lovely stay at Holiday Inn The hotel was very nice - and conveniently located for the Birmingham New Street Station - just across the road! The staff were very friendly and helpful at all times, as well as being polite. The rooms were tidy and a reasonable size. The breakfast was lovely - nice to have a wide choice for a cooked breakfast, and the bar meal I had was surprisingly good. It is close to the town centre, which makes for a lovely circular walk up by the Cathedral, across to the town square and then back along the lovely canal. There were plenty of restaurants and shops on the way so great even for a short break. 15 July 2013
Rated 4.0 out of 5.0 by p lai Many of the staffs in the front desk were helpful in particular a gentlemen on night shift. Regret that I forgot to drop down his name but he behaved much much better than the others. It was impressive. 13 July 2013
Rated 5.0 out of 5.0 Fantastic service We stay here every first Sunday of the month and we are always greeted by a smile from the reception staff who are very helpful and courtesy towards us and can never do enough for us. The room is always spotless clean and tidy and can never fault the housekeeping team they do a amazing job we have requested on 2 separate occasions now for clean towels and they have gone the extra mile by doing a full room service even replacing coffee and sugar facilities I will be recommending this hotel to my family and friends should they ever come to Birmingham and need somewhere to stay 13 July 2013
Rated 5.0 out of 5.0 by Great Location Great Price We are well happy and will stay again. Staff are very helpfull and always treat you a special guest. Location so great and room with ironing facility. 13 July 2013
Rated 1.0 out of 5.0 by Need to get staff You had my card but no service for me and my wife at 12. 00 wake up had a great Night at the lion king VIP meet what a let down 11 July 2013
Rated 5.0 out of 5.0 by Surprisingly good. I hadn't expected much of my stay here. As an overnight Sunday stay to begin a week travelling around the UK this was a functional stop. The work around New Street makes this a difficult area to love at the moment. However the upgrade (Platinum membership is great) to executive room on the 8th floor was a real surprise. The room was superb with views out across Birmingham. The standard of decor was excellent and the desk arranged so that I could work facing into the room rather than the wall. Add to this very friendly and efficient staff. Well worth a visit. 29 June 2013
Rated 4.0 out of 5.0 by Ok hotel Room pretty big and spacious. Bed comfortable and well equipped room. Could do with more cartons of milk in the room. Plus being Saturday night quite noisy from other rooms adjacent and below both early evening before going out and later on their return. 27 June 2013
Rated 4.0 out of 5.0 by Good location - nice room Recently had to visit Birmingham for a training course and stayed 3 nights - really pleased with my choice of the Holiday Inn. Great value for money for the rate I got. Nice new large room. Great for my husband having to commute back to London as near to New Street Station. Staff all lovely. Nicest check in for along time at a hotel and thank you for looking after Priority Club members (does not happen in all Holiday Inns) - one problem with room service which resolved in an acceptable way. Big thank you also to the concierge (did not get his name) who greeted us in the evening - really friendly. I would def visit this hotel again if in the area. 26 June 2013
Rated 4.0 out of 5.0 by FRIENDLY STAFF, GOOD LOCATION Venue and rooms nice, wil stay again highly recommeneded 26 June 2013
Rated 4.0 out of 5.0 by ....great AC to sleep ... !! First, I have to say that I felt very uncomfortable accessing the Hotel via the 'tunnel' from the station ... would never have walked that way if I was by myself ... but that's just me. The hotel room was very comfortable, air conditioning worked so well I slept soundly. We arrived late and could not get into either bars for a light meal, we went to restaurant instead -- a bit expensive, so my son and I shared a steak and salad. I guess I could have ordered room service, but hate eating in my room (again, that's just me!). We had some time the next day before our train and went to the roof bar and had a drink and pizza (which is what I would have liked the night before ... live and learn). It was a very comfortable and lovely place to sit for an hour. I would DEFINITELY recommend this hotel.... good stay! 25 June 2013
Rated 4.0 out of 5.0 by Top value, shame about the inflexibility Second time my partner and I have stayed at this hotel. It maintains a high standard in just about every respect. The one off-putting thing during this stay was the incomprehensible inflexibility of the 2 for the price of 1 breakfast offer. When booking in, we were asked whether we would like to take advantage of this. I said that we would like to keep the option open and decide in the morning. In response, the receptionist said that we would need to purchase the necessary voucher in advance, either there and then or before the end of that day. Why, I asked, couldn't we purchase the voucher - or simply pay - on the morning when we would have been having the breakfast? "Not possible" was the response, with the result that the hotel lost our custom. How disappointing to find such inflexibility, or should I say bureaucracy, in an otherwise fine example of a high quality private enterprise. 24 June 2013
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