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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.1

based on 2245 reviews
85%
Recommend This Property

Ratings Breakdown

2245reviews

  • 5 Stars
    1111
  • 4 Stars
    657
  • 3 Stars
    245
  • 2 Stars
    125
  • 1 Stars
    107

Great city centre hotel

By

19 September 2021

club

The hotel has good quality systems for safety and cleaning,check in was efficient and quickly organised. The room on floor 5 was large with all of the facilities expected of a good hotel. The room was clean and well presented, with good quality toiletries, fridge, safe and large TV. The bed was huge and very comfortable. We slept well.
The bar was quiet (it was Monday night), but service was good.One small point they only had 1 type of brandy! My wife had wine which was good.
The breakfast was great with lots of choice and a good variety of hot and cold things and again the service was efficient and friendly. The staff at breakfast were also helpful and smiling.
Check-out was quick and efficient.
I will return and do recommend the hotel.

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Theatre trip

By

19 September 2021

Friendly staff, quiet, clean, great location, close to the bull ring shopping Center, have stayed loads of times

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Central to what Birmingham has to offer.

By

18 September 2021

Found the hotel ideal for what I was looking for.
Close to new street station as friend was leaving from there.
Great location to get into Chinatown for choice of restaurants.
Easy parking with the ncp next to the hotel .

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Lovely hotel

By

18 September 2021

Great location, lovely shared facilities in reception, perfect polite staff, great room.

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Dated hotel but good location

By

18 September 2021

platinumelite

If you want to be near to the train station and city centre this is ideal but there are newer and mor modern hotels in the city that would be better. The hotel is an old 70s building and overdue renovation. Rooms are clean and comfortable but reflect the age of the hotel.

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Great view

By

13 September 2021

club

Nice clean room with a big tv and a range of channels, comfy bed and good showering facilities.

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Consistently good

By

10 September 2021

platinumelite

Ignore the outside of the building. Superb inside. Staff friendly. Rooms comfortable and quiet. Excellent choice at breakfast.

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Good location

By

10 September 2021

Good location, easy access if comes by train. Mall connected with train station has many restaurants.

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Blast in Brum!

By

09 September 2021

club

Excellent stay. Reception staff excellent. Amelia and Adele. Well done guys!

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Great Location and comfy spacious room

By

08 September 2021

club

Perfect location for a girls night away in Birmingham. Within a short walk you are at Grand Central and the Bullring. The hotel room was overly spacious with a large and comfortable bed, ample space for all our belongings and a nice bathroom. Friendly staff and a quick check in and a great buffet breakfast with ample choice and easy quick check out.

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Great location, good price, a few things to improve on

By

07 September 2021

club

Ticked all the boxes for an inner city stay. Great location, walking distance from restaurants. Had a nice drink in the bar, staff were excellent.

Hotel room upgrade was poor and the coffee was undrinkable - really think the days of machines serving milky slop should be long gone.

But minor quibbles,good value and easy to get to.

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Nice place could do with a clean

By

07 September 2021

club

Nice place could do with a clean out front. Staff friendly but need to learn how to sort problems out.

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