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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.1

based on 1162 reviews
86%
Recommend This Property

Ratings Breakdown

1162reviews

  • 5 Stars
    538
  • 4 Stars
    382
  • 3 Stars
    129
  • 2 Stars
    55
  • 1 Stars
    58

Work in progress

By

25 April 2017

We stayed one night and thank goodness it was only one night.
1 On foot the directions from the railway station were non existent and the entrance isn't even on the street of the address given
2 It is undergoing refurbishment , this wasn't mentioned when we booked and whilst the communal areas downstairs were lovely the other parts left much to be desired
3 Walking up a fire exit staircase left over from the 1970's , felt like a multi storey car park , as the lift was being replaced. There was a lift, the staff lift, which was so busy we gave up trying to use it
4 The bedroom was cold and the heating wouldn't work, being woken up at 4.30 by what sounded like skips being emptied, meant getting up and sitting in a winter coat! Ridiculous
4 Breakfast was excellent and the staff were friendly and helpful and given the conditions they were great.
5 Rooms numbers, 100 to 126 were on the floor above 1000- and think it was the 5th floor? Totally confusing.
We have stayed in many of the Holiday Inns and this was a big let down

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No lifts

By

25 April 2017

No lifts avoid until works are complete, bedroom was in use when arrive bed unmade and empty coke bottle on bed

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Holiday Inn Rocks

By

24 April 2017

club

Good experiance with updated Hotel furnishings.
Holiday Inn Birmingham City, previously The Albany. Staff were fab and pro.

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Great City Centre Location

By

24 April 2017

Good staff, recently refurbished to a high standard

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Back Again- LIFT PROBLEMS

By

23 April 2017

Stayed 2 nights over Easter everything ok except main lifts out of action had to walk up 2!flights of stairs then to service lift
Room was next to lift & on second night a rowdy crowd of guests talk as they got off at 1am in the morning
Otherwise first class service of staff breakfast first class
Hope to be back again soon

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Business in Birmingham

By

23 April 2017

club

The Holiday Inn ìn Birmingham was central to everything I needed to get to. The service from the staff was excellent. The room was clean and comfortable.

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Perfect for night in the village

By

21 April 2017

Very handy near grand central and the gay village. Quiet at night breakfast was lovely and plentiful and quite modern surroundings. Staff were great and very helpful. Only criticisms were the lifts were out of order for maintenance and had to use service lifts and our aircon was stuck on 25 so the room was very hot but never mentioned as only staying one night and didn't realise till the next morning.

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Good location great service value for money

By

20 April 2017

club

Booked this hotel for my daughters birthday ideally located for the matinee performance at the hippodrome staff were very friendly and helpful was able to access our room early which was clean and comfortable parking was convenient and reasonably priced breakfast tremendous and the two large pieces of chocolate cake with happy birthday written on the plate in raspberry sauce was wonderful top marks to Susan Cox reservation supervisor overall a very enjoyable stay thank you

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Relaxing Stay

By

20 April 2017

club

Nice clean Hotel, comfy bed and very friendly staff, only gripe price of parking that is not published until after booking.

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Do not visit if the lift is still not working

By

20 April 2017

club

overall not bad but needs to be improved for sure. rooms need to be cleaned eithout hurry and lifts needs to be fixed as soon as possible

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Good location, great staff

By

20 April 2017

Stayed here to attend a concert, it was an ideal location

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Overnight stop

By

18 April 2017

Well located hotel for central Birmingham, will be much better when building/renovation work complete. No noise, but down to one lift.

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