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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.1

based on 1243 reviews
86%
Recommend This Property

Ratings Breakdown

1243reviews

  • 5 Stars
    573
  • 4 Stars
    405
  • 3 Stars
    141
  • 2 Stars
    61
  • 1 Stars
    63

Central location close to train station

By

24 July 2017

Hotel is central to Birmingham close to the Ne St station, shops and the Hippodrome Theatre however it can be noisy.

At present there is only one lift in operation. There is another lift that can be used which is the service lift but access to this is up a flight of stairs and then a 100 yard walk to the opposite end of the hotel

Staff are polite, efficient and attend to your requirements wherever possible.

Recently refurbished lobby which is modern and gives a good ambience.

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good location

By

24 July 2017

club

This hotel is in a great location and easy walking distance of the main train station. However it is looking a little shabby in the rooms. The main reception and eating areas have been modernised but the bedrooms need some love and attention

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Rough around the edges but comfortable room and nice staff

By

24 July 2017

club

lots of work going on here so it looks bad at times - wires hanging out of the walls, etc

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Short stay

By

23 July 2017

club

Only a short stay but staff and environment very pleasing except for work in progress on lifts. But this will be all to the good later.

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Ideal for business

By

21 July 2017

club

The ideal business hotel with all the amenities you will require and it has a brilliant breakfast!

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Upgraded to executive room

By

20 July 2017

Nice surprise to be upgraded to executive room which was larger and more mordren than standard rooms. The bathroom was a little small

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My stay in birmingham

By

20 July 2017

Very friendly and pleasant staff who were well informed about local area who also made sure that I was comfortable. After my long drive to birmingham

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服务环境好

By

19 July 2017

club

酒店环境整齐,位于伯明翰市中心,楼下就是火车站,坐火车十分钟就可以到达伯明翰机场。房间大而且整洁、舒适、安静,非常适合休闲旅游。只是建议前台增加中文,避免因为语言不通而很尴尬。

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Always a great place to stay.

By

18 July 2017

club

Great location next to New St station. Always had great service can't really fault the place

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Great value, friendly staff!

By

17 July 2017

club

PROS:

Great location. Friendly staff. Excellent value for money. Wonderful breakfast. Clean rooms. Modern design.

CONS:

Dated exterior. Overly warm corridors. Only one working lift (during my stay).

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Hit and Miss

By

17 July 2017

club

Room was very noisy, ear plugs were available but did not reduce the noise of the night club and kebab shop opposite. These rooms should be at a reduced rate and advised at check in. The reason I stayed in the hotel was I had a 5 hour drive the next day so I needed to be rested. I was awake 2am - 5am. I didn't realise the room would be noisy as I don't know the area and I didn't want to change rooms in the middle of the night. ******ASK***** at check in if you have a noisy room. Room service staff were lovely as were check in. My check out experience was very different and I was barley spoken to.

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A long list of complaints

By

16 July 2017

club

Oh dear not a good stay. I presented a list of 6 written complaints at check out and heard nothing since even though I am a IHG member.
- Flickering bathroom lights
- One inch fish bone in fish pie that cut my upper lip
- Kept waiting as I stood dripping wet from the rain trying to give a food order and told that staff were busy (entering information into a computer)
- Used toiletries left from previous guest in the bathroom. When I complained staff seemed completely uninterested.

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