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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
85%
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整體經驗

4.1

根據 2169 評論
85%
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Ratings Breakdown

2169評論

  • 5 星級
    1070
  • 4 星級
    642
  • 3 星級
    231
  • 2 星級
    123
  • 1 星級
    103

Great Stay

By

7月 09, 2021

Usually stay at the Crowne Plaza or Indigo. Both good. This time the Holiday Inn. Rooms new and clean, felt safe given Covid 19 restrictions and staff were excellent. Breakfast staff were lovely. Hotel also quiet, WiFi good too.

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City centre stay

By

7月 07, 2021

club

Centre of city, usual high standard of service, let down by parking issue. Great if using public transport.

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Value for money

By

7月 06, 2021

The stay was good value for money clean and tidy, I have to mention the reception staff. They bent over backways to help facilitate our needs and could not have been more helpful.

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Always Good

By

7月 06, 2021

club

Always good, comfortable rooms, excellent facilities and great for the City Centre and New Street Station.

Disappointed with the new £50 damage deposit, as not stated on IHG App or reservation. Only found out when I arrived at the hotel. As a brand message it screams “IHG does not trust its Customers”

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Outstanding staff and great location.

By

7月 06, 2021

Staff were friendly and caring, hotel location great, an experience that must be repeated!

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Friendly, clean and excellent nights sleep

By

7月 01, 2021

By far one of the nicest hotels we have stayed in, with regard to customer service, cleanliness, safety and comfort. The rooms are lovely, staff so nice and helpful and the showers are fantastic!
Would stay here again and recommend to anyone!

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Excellent attention from staff

By

6月 29, 2021

club

The location next to New St Station is excellent. At breakfast the staff showed a real interest in us.

2 minor niggles - the stairs locations were not very clear; breakfast presentation was very good but (call me a fuss pot) I do like runny yolks

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Captain P

By

6月 29, 2021

Very spacious comfortable room except the shower could of been more flexible

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Great breakfast - awful sleep

By

6月 29, 2021

Room was noisy well into early hours of the morning. Air con needs updating, old timed fan.

Breakfast was perfect! The staff on for breakfast were brilliant! Check in was very slow.

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Great Food, amazing staff, dated and dirty room.

By

6月 28, 2021

Amazing staff from checkout to room service to bar and breakfast and a great location.

Although the hotel itself (Bar, seating, restaraunt and reception) were spotless, Unfortunately there were several things overlooked in terms of cleanliness of my room, i was upgraded to an executive room and this was very dated, TV remote was filthy (grime, grease and fingerprints all over it) there were several huge stains all over the curtains resulting in me not wanting to touch these at all, bathroom was very basic with a poor shower (was broken and very low water pressure) and the table in the room was also broken.

Outside of the room cleanliness my overall stay was pleasent.

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Avoid

By

6月 28, 2021

I sat at breakfast for over 20 minutes whilst guests arriving after me were asked to order by the 3 staff serving. Not an acknowledgment of sitting there without a plate knife or fork. As I left to complain I was asked did you enjoy your breakfast? After the second morning, I went out and paid for breakfast elsewhere. It’s a utter disgrace. And COVID is not to blame for ignorant staff.

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Fantastic hotel

By

6月 27, 2021

club

We had an absolutely lovely stay here, great customer service and food. I would highly recommend staying.

The only one tiny thing that let it down was, it took forever to get anybody to serve you. Either breakfast, at the bar, at reception. Once we were served it was great and lovely but for an example, it took half an hour of waiting for someone to come and take out order, even though they knew we were there. We didn't think we could go to the bar due to covid regulations etc. This happened at breakfast and throughout the stay. However, I would more than happily go back at the service level, cleanliness and standards were very high.

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