 Gästeberichte
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86%
Dieses Hotel empfehlen
Gesamterlebnis 4,1
86%
Dieses Hotel empfehlen
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Ideal for business
ByAdfg
21. Juli 2017
The ideal business hotel with all the amenities you will require and it has a brilliant breakfast!
Upgraded to executive room
ByJPLondon
20. Juli 2017
Nice surprise to be upgraded to executive room which was larger and more mordren than standard rooms. The bathroom was a little small
My stay in birmingham
ByToddy
20. Juli 2017
Very friendly and pleasant staff who were well informed about local area who also made sure that I was comfortable. After my long drive to birmingham
服务环境好
Bykahn2000
19. Juli 2017
酒店环境整齐，位于伯明翰市中心，楼下就是火车站，坐火车十分钟就可以到达伯明翰机场。房间大而且整洁、舒适、安静，非常适合休闲旅游。只是建议前台增加中文，避免因为语言不通而很尴尬。
Always a great place to stay.
BySteve77
18. Juli 2017
Great location next to New St station. Always had great service can't really fault the place
Great value, friendly staff!
ByWill82
17. Juli 2017
PROS:
Great location. Friendly staff. Excellent value for money. Wonderful breakfast. Clean rooms. Modern design.
CONS:
Dated exterior. Overly warm corridors. Only one working lift (during my stay).
Hit and Miss
ByKirsty
17. Juli 2017
Room was very noisy, ear plugs were available but did not reduce the noise of the night club and kebab shop opposite. These rooms should be at a reduced rate and advised at check in. The reason I stayed in the hotel was I had a 5 hour drive the next day so I needed to be rested. I was awake 2am - 5am. I didn't realise the room would be noisy as I don't know the area and I didn't want to change rooms in the middle of the night. ******ASK***** at check in if you have a noisy room. Room service staff were lovely as were check in. My check out experience was very different and I was barley spoken to.
A long list of complaints
By
16. Juli 2017
Oh dear not a good stay. I presented a list of 6 written complaints at check out and heard nothing since even though I am a IHG member.
- Flickering bathroom lights
- One inch fish bone in fish pie that cut my upper lip
- Kept waiting as I stood dripping wet from the rain trying to give a food order and told that staff were busy (entering information into a computer)
- Used toiletries left from previous guest in the bathroom. When I complained staff seemed completely uninterested.
General Visit
ByGradstudent
16. Juli 2017
Great room, Everything was clean and comfortable with very little noise
Great internet too and Breakfast was good
Helpful that the parking was able to be sorted out in the hotel
Great experience, I was impressed
Byanna27
15. Juli 2017
I am really fussy but I thought this hotel was great. Lovely rooms and lobby. Great breakfast, loved the bottled juices, lovely customer service at restaurant for dinner, nice staff, lady at reception even gave me a bottle of water, such a comfortable bed and pillows. Could be a 5 star.
Several Trips this year
ByJonathanMerchq2
14. Juli 2017
Junior suites are good value though can vary in the way they are layed out - wasn't so keen on room 19!
Reception team very helpful.
Room service is good though is delivered as a "takeaway" - so call me old fashioned I like a metal knife and fork if Im paying £25 for food!!
Breakfast team very friendly and helpful. Food quality very good.
No gym though "the Gym" branded chain is only five mins walk away.
Very dated hotel
ByMartinS 56
13. Juli 2017
This hotel is desperately in need of a refurbi
Wifi was useless
Breakfast very average
Staff were very friendly and the room was clean and comfortable
However there are better IHG properties nearby