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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.1

based on 1245 reviews
86%
Recommend This Property

Ratings Breakdown

1245reviews

  • 5 Stars
    573
  • 4 Stars
    406
  • 3 Stars
    141
  • 2 Stars
    62
  • 1 Stars
    63

Room service served in a cardboard box & plastic cuttlery

By

July 25, 2017

Overall hotel was average. Rooms are basic and even executive rooms are dated. Not even a complimentary bottle of water.

I spend 200 nights a year staging in hotels wigh work a d this was a 1st... room service served in a flimsy cheap cardboard box with cheap plastic knife and fork.

Challenged why it wasnt on a plate and requested a plate the following night to be told the hotel was not allowed to deliver food to rooms on a plate....

Dissapointing thing is the food was pretty good but completely ruined by the fact it was slopped into a small cardboard box!!

Staff friendly but hotel definately has a budget feeling to it.

Buffett breakfast was fantastic.

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Birmingham Visit

By

July 25, 2017

platinumelite

Cleaning must be looked at it either need more professional staff or cleaning firm must be changed.
Must provide basic facilities in the room e.g. slippers and bathrobes and clean towels.
Bed sheets or duvet covers must me changed when guest checked out or at least every third day.
Lobby needs improvements with new lights and fresh colour

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Central location close to train station

By

July 24, 2017

Hotel is central to Birmingham close to the Ne St station, shops and the Hippodrome Theatre however it can be noisy.

At present there is only one lift in operation. There is another lift that can be used which is the service lift but access to this is up a flight of stairs and then a 100 yard walk to the opposite end of the hotel

Staff are polite, efficient and attend to your requirements wherever possible.

Recently refurbished lobby which is modern and gives a good ambience.

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good location

By

July 24, 2017

club

This hotel is in a great location and easy walking distance of the main train station. However it is looking a little shabby in the rooms. The main reception and eating areas have been modernised but the bedrooms need some love and attention

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Rough around the edges but comfortable room and nice staff

By

July 24, 2017

club

lots of work going on here so it looks bad at times - wires hanging out of the walls, etc

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Short stay

By

July 23, 2017

club

Only a short stay but staff and environment very pleasing except for work in progress on lifts. But this will be all to the good later.

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Ideal for business

By

July 21, 2017

club

The ideal business hotel with all the amenities you will require and it has a brilliant breakfast!

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Upgraded to executive room

By

July 20, 2017

Nice surprise to be upgraded to executive room which was larger and more mordren than standard rooms. The bathroom was a little small

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My stay in birmingham

By

July 20, 2017

Very friendly and pleasant staff who were well informed about local area who also made sure that I was comfortable. After my long drive to birmingham

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服务环境好

By

July 19, 2017

club

酒店环境整齐,位于伯明翰市中心,楼下就是火车站,坐火车十分钟就可以到达伯明翰机场。房间大而且整洁、舒适、安静,非常适合休闲旅游。只是建议前台增加中文,避免因为语言不通而很尴尬。

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Always a great place to stay.

By

July 18, 2017

club

Great location next to New St station. Always had great service can't really fault the place

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Great value, friendly staff!

By

July 17, 2017

club

PROS:

Great location. Friendly staff. Excellent value for money. Wonderful breakfast. Clean rooms. Modern design.

CONS:

Dated exterior. Overly warm corridors. Only one working lift (during my stay).

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