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Rated 4.1 out of 5 by 947 reviewers.
Rated 2.0 out of 5.0 by Work in Progress The breakfast was good The room was adequate Bar / Dinning room were cramped and airless. this hopefully should be sorted out once the work is completed. Reception staff completed ignored me when I complained about the Bar/Dinning room. "Oh it was mentioned on our website, You should have known about it" I didn't and this has put me off staying at this Hotel again and I will also pass this onto my Business Colleagues June 27, 2016
Rated 4.0 out of 5.0 by Birmingham Business stay Hotel facilities appeared very good but not used due to nature of stay. Building works must be a great challenge for staff. Bathroom dated, room very good. Joe on reception excellent and helpful Would stay again and reccommend June 27, 2016
Rated 1.0 out of 5.0 by Being renovated Hotel is being renovated, front signs are covered with scaffolding which makes it hard to find. Had to walk 10 minutes in rain to get to the hotel since access from parking was closed. Hotel reception and staff need updating. Room air-conditioning was loud and in desperate need of repair. Bath accessories were no where to be seen. June 26, 2016
Rated 5.0 out of 5.0 by Fab Stay BHX Booked for a 1 night leisure stay and really enjoyed this hotel, the ground floor was under dev and our room was next to the lift so if you dont like to hear people going up n down then I recommend you let the staff know prior unloading in the room. I did suggest the check in staff should advise each guest on arrival but the breakfast was good and staff very helpful. Its centrally located to the bull ring and main station so perfect for restaurants clubs and shopping. June 22, 2016
Rated 4.0 out of 5.0 by Great location for central Birmingham Only issues I had during my stay were, my wife said the carpet in the room could be cleaner. I am 6 foot tall (not the tallest of people) and I had to stoop to use the mirror in the bathroom. The tall mirror in the guest room is positioned too low. The TV is too far away from the bed. The room lacks a dresser for female guests to use. Misel in reception was excellent. Very accommodating, polite and efficient. Nice quick efficient check in and check out. Reception staff and housekeeping always greeted you when passing, even if they were not serving you. That makes guests feel really welcome. Purely a personal preference, but I felt the room could do with some lighter tones / colours. June 21, 2016
Rated 4.0 out of 5.0 by Good hotel, great Location I have stayed in this hotel many times as it is so well located for nights out in Birmingham. The hotel is undergoing renovation which meant it didn't look it's best, but it is a great hotel. The staff are always excellent and nothing is ever too much trouble for them. However, on this occasion I had a room on the first floor which was not up to the same standard as the rooms I have stayed in before. Although it appeared to have been refurbished when the rest of the rooms were done a few years back it had old carpet and a smaller bed than normal and only one chair although the room was a good size. To be fair the receptionist offered to change my room but it was late and I was leaving early the next morning. The secret is don't have a room on the first floor. June 20, 2016
Rated 5.0 out of 5.0 by great location, friendly staff I have stayed at this hotel on a number of occasions for leisure visits to Birmingham, its a great location, the staff are very friendly and the hotel is very quiet when inside despite being so close to the city centre. Rooms are clean and functional and we always enjoy our stay. There was building work going on, but it didnt really inconvenience us and am sure will only make the hotel better. June 20, 2016
Rated 4.0 out of 5.0 by Good location, good price, excellent service I have stayed at this hotel and other Holiday Inns frequently in the past. this one is very well located and a good price if you are going out in Birmingham. This time I was allocated a room on the first floor, which I had never had before. It was very different to the other rooms I had had previously. Although it had clearly been through the refurb a few years back it was not to the same standard, and although OK was a little disappointing based on experience. The bed was a small double not the usual big one you get in the other rooms, and although a good size room only had a single chair and a very small table. To be fair the receptionist was willing to relocate me to another room, but it was late and only a one night stay. Staff are always excellent there and although the hotel is undergoing a major refurb in the public areas, it's still a good place to stay and will probably be outstanding when finished. June 17, 2016
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