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Rated 4.3 out of 5 by 259 reviewers.
Rated 5.0 out of 5.0 by Very nice hotel This is the second time I have stayed at the Filton Holiday Inn and both times have been totally fine. Nice customer service, pleasant and kindly staff, clean rooms and a generally nice atmosphere. I haven't tried the gym and pool facilities yet, but I will next time. I must add that the breakfast is very good, with excellent service. 27 April 2014
Rated 5.0 out of 5.0 by Great all round We stayed here two night and were very happy. Looked like a good hotel all round. 24 April 2014
Rated 5.0 out of 5.0 by Fantastic Customer Service A very attentive team run the Holiday Inn, Filton - nothing was too much trouble. This hotel was a regular stop for me while I was working in the area and was made very comfortable indeed. 22 April 2014
Rated 4.0 out of 5.0 by Good hotel but wifi is not the best The hotel is nice with 2 restaurants, a gym and a pool. However the wi-fi is a bit slow and the free lounge internet computers are old. They crash when you try to use Facebook. 22 April 2014
Rated 3.0 out of 5.0 by Business stop All ok excep £15 for wifi. Great real most hotels do this for free! Will try to go anywhere that has free wifi so Holiday Inn are you stepping up to the modern business mans requirements? 21 April 2014
Rated 4.0 out of 5.0 by Convenient Location, nice Chinese restaurant, but coffee at breakfast is awful Ticks all the boxes for what I want from a business hotel -- location, restaurant, fitness centre but there is one major exception --- the coffee at breakfast which is awful. It was so bad on a recent visit that a visiting European colleague who I joined for breakfast said that it was the worst he had ever come across. Have complained several times about this but to no avail. 20 April 2014
Rated 5.0 out of 5.0 by One of our favourite hotels We have stayed at this hotel on several occasions, and receive great service every time we visit. The staff are excellent, we find it a clean and comfortable place to stay with great facilities. 17 April 2014
Rated 4.0 out of 5.0 by Good room at a good price but no free wifi We were given an executive room which was very good value. It had everything we needed in a standard layout and all was clean and good. We asked for a quiet room, and both nights of our stay proved quiet and peaceful. The only down sides were the lack of free wifi (come on, even Premier Inn can do this) and the need to have the car park ticket stamped at reception - fine once you know, not so good when you have to reverse from the exit barrier because the staff hadn't thought to mention it. 09 April 2014
Rated 5.0 out of 5.0 by Another great stay! My family and I stay at Holiday Inn's quite frequently but Holiday Inn Bristol - Filton is so far our favourite! The staff are always friendly and welcoming from front of house right through to the housekeepers. We normally eat in the Junction restaurant but occasionally choose from the Sampans menu and we've never had a bad meal yet, the food has always been fresh and delicious. On the Friday evening the Sampans Chef John came out to our table to chat to us and it was obvious why his food tasted so good as he talked about it with such passion. Mike and Wilson always enhance our restaurant experience by going that extra mile and doing everything they can to please, whether evening or breakfast! The breakfast selection is always impressive and the cooked to order omelettes are spot on! Keep up the fantastic service Filton, We look forward to our return visits in July and September :-) 03 April 2014
Rated 4.0 out of 5.0 by sherrie67 From the moment we checked in the staff were friendly, polite and helpful. The room was basic, but comfortable and clean. Could do with a better make off coffee as the one supplied in the room was nit nice unless you like Kenco. The food was excellent and there was plenty of choice from the breakfast buffet. The only downside was the attitude of the one of the staff running the breakfast restaurant. 02 April 2014
Rated 2.0 out of 5.0 by Nice hotel, slow service. Average experience. I stayed in this hotel during March 2014 for a weekend conference. The hotel is nicely decorated and generally comfortable. Standard rooms are small for the location but were relatively comfortable and clean. Wifi is chargeable throughout and seemed a bit of a rip off. The food was average but this may have been due to the fact I was eating buffet stuff mainly due to the event I was attending. The main theme of this hotel was that the bar service was very slow due to a lack of staff. I had to remind the staff on 3 occasions to get drinks for me and one of these was after I was told the lounge was table service and therefore no need to wait at the bar. I was not the only person who was notably irritated by this experience. This was also the case in the private bar which was understaffed for the number of people at the evening events in our group. I should just clarify that the staff were all polite and helpful but there was just not enough of them. On check-out I was asked if everything was ok with my stay and I mentioned this. The member of staff on the desk, named Sebastian was apologetic and he offered to credit my IHG rewards account with 5000 points. At the time I was happy with this offer. I have since checked my account to find this has not been done. Would I stay here again? No! 30 March 2014
Rated 5.0 out of 5.0 by Here we are again. We come to this Holiday Inn about four to five times a year. We rate this hotel as amongst our favourites. We always have a nice room and really enjoy eating in the restaurant. Breakfast is always good with the exception of the toaster that has a mind of it own!. Always a good talking point whilst waiting to use it. 27 March 2014
Rated 5.0 out of 5.0 by Great weekend Very relaxing, very clean lovely staff good food overall very pleased 26 March 2014
Rated 5.0 out of 5.0 by Lovely staff, clean hotel and good location Spent a long weekend here and was very impressed with the hotel. Rooms were very clean, the staff were friendly and helpful - the waitress at breakfast remembered that we had requested crispy bacon from the day before and asked on the second morning if we would like this again- impressive! The hotel is conveniently placed to travel into Bristol and Clifton and see the sights. Would stay here again - thank you for a lovely weekend 19 March 2014
Rated 4.0 out of 5.0 by Good hotel and gym. Shame about the food. Overall, the hotel is good and I return here often when on business in the area because of the ideal location and good gym and pool available for no additional cost. However, some issues make it more and more difficult to justify returning given the competition elsewhere: evening meals are poor value for money, and wifi is not free, despite this being offered by other hotels in the area. During my last visit to the hotel, I ate in the hotel bar and my meal was rather poor value for money compared with that offered by other local establishments. Overall, consistently good hotel worthy of recommendation if these issues would be rectified. 10 March 2014
Rated 3.0 out of 5.0 by Overpriced Chinese Restaurant We visited this hotel last Saturday. Hotel was quite busy, our room was too hot and thermostat did not work. We had a priority card which we had read allowed us free access to wi fi which was £5 per hour or £16 for 24 hours, however reception said that did not come in till latter in the year. We ate in the Chinese restaurant which was very expensive and under staffed. Food was of a good quality when it came but we had been sitting there for and hour and a half and only had the soup starter from the set meal. We were a table of 8 and chose 6 of one set menu and 2 of another set menu, We asked that the food was all brought together as we intended to share it between us. This appeared to cause chaos and the main courses finally came at after nearly 2 hours with two arriving 20 minutes after the others. We were not offered further drinks and had to ask, at one point thought we might have to go to the bar ourselves. The staff did their best but were severely understaffed. Meal worked out at nearly £40 per head, defiantly expected better service for this sort of price! Service was discretionary however they had added 12.5%. A Joke. 08 March 2014
Rated 5.0 out of 5.0 by Fantastic break Chose to stay here whilst visiting our daughter at university. Had a very quiet,clean and comfortable room.superb breakfast,helpful and friendly staff.We used the swimming pool and enjoyed a walk around the ponds outside.Had a very relaxing break at an amazing price.Looking forward to returning. 27 February 2014
Rated 5.0 out of 5.0 by lovely hotel Recently stayed here as we attended a wedding nearby. Hotel staff were very polite and professional, room was lovely and clean and best of all my husband loved the power shower! The only reason we haven't scored full marks for the food at this place is because we didn't eat here as we chose to eat out with family. Overall a lovely hotel and we will be staying again if we ever visit Bristol 26 February 2014
Rated 5.0 out of 5.0 by Great family stay We had a really warm reception from the Front Desk staff who all ensured the whole family were well catered for, from extra internet access to extra hot chocolate in the room. The pool provided a haven for the children, with the youngest still learning he had easy access at the side of the pool. We received excellent service from Neil in the bar area. He was very friendly and kind to the children. 24 February 2014
Rated 3.0 out of 5.0 by Poor service 4 of us ordered food , first meal came out after 5 minutes, 2nd & 3rd after 35 minutes without side orders. After 1 hour & complaining the 4 th meal arrived still without out side orders. 23 February 2014
Rated 2.0 out of 5.0 by Very tired hotel! Very disappointing - the decor was worn and tatty throughout, the staff were cold and unhelpful and I waited nearly 15 minutes for some of the worst bar service I've ever had. I stayed here a decade ago and it was fine, but has got very run down since then. 13 February 2014
Rated 5.0 out of 5.0 by good hotel simply put, my wife loved it and that's the most important thing!:) Good location, staff, services and especially room - nice and warm on a cold winter's day. 05 February 2014
Rated 4.0 out of 5.0 by Good hotel Nice clean room. Quick check in and out. Excellent price 01 February 2014
Rated 5.0 out of 5.0 by Great stay Enjoyed stay at this hotel, room was smaller than expected but this was minor fault. Breakfast was excellent. Pool was also very good. Overall very good value with very helpful and pleasant staff 30 January 2014
Rated 3.0 out of 5.0 by Disappointed with Communication, otherwise overpriced. I have spent the most part of the last two weeks at this hotel, and although it wasa lovely place with very friendly front-of-house staff and an exceptionally lovely breakfast team, I was disappointed for a couple of reasons. 1. I stay in a lot of Holiday Inns, this one was not exceptional, but was phenomenally more expensive for a night's stay (I stayed in Wembly the other day and it was 2/3 of the price). I feel that there cost is a monopoly on the area, and do not feel there are any exceptional reasons for this cost. 2. Due to the expense, I wanted to enquire about a rate for frequent stays (my colleagues and I would be coming back), but it took four converstions with the hotel reception staff, and 3 conversations with the sales team to get a response. Additionally, promised phone calls and e-mails were not sent. I was disappointed with the sales team's lack of communication. Overall, no better than any other Holiday Inn, Overpriced, and bd communication. Sadly I was dissapointed with my stay. 27 January 2014
Rated 4.0 out of 5.0 by NYGB We had an enjoyable stay, which was one night after we had attended the New Year Gala Ball. The hotel is very nice and staff friendly and efficient. Breakfast on Jan 1st with a full hotel was extremely well run and there was no waiting for a table, plenty of delicious food items. The food at the ball was excellent as were the decorations and table décor. The only thing that spoiled the evening was the disco. A DJ who refused to deviate from his "set list", he did relinquish once! It took him a long time to get the idea of what music we all liked but once midnight had gone the last hour was better - mind you most people were past caring! The location of the hotel is among trees and lakes - very nice. 15 January 2014
Rated 4.0 out of 5.0 by Nice New Year Celebration Hello, Generally Holiday Inn - Filton was nice experience. Bathroom needs updating and outside hotel looks tires. Inside, main areas after refurb. Rooms may need a little update but generally fine for price. Breakfast - very good buffet - great choice hot and cold. Dinner - excellent 3 course well cooked. Staff - pleasant. Pool and gym - small. New Year celebration nice and pleasant. Air con was not working. 13 January 2014
Rated 3.0 out of 5.0 by G Sit Room is fine, but no slipper . Breakfast restaurant -the staffs look like very busy, the coffee is not hot enough.. Food ok,enough choice. 08 January 2014
Rated 5.0 out of 5.0 by Very helpful reception My family stayed for 4 nights for the new year break. The receptionist Juliette greeted us warmly and she was very helpful to ensure my family members stayed in rooms closely. We had a wonderful time during the stay. 05 January 2014
Rated 3.0 out of 5.0 by "It does what it says on the tin" You know this isn't the Ritz Carlton when you are booking it, so don't expect the Ritz Carlton. Yes the walls are thin and personally I have been spoiled by the huge beds on offer in most American hotels; but this hotel is ideally located in a surprisingly quiet spot. The breakfast was great; the service was attentive and the price was excellent. Any issues we had were dealt with promptly and efficiently. We will be staying here again; especially at the price we were offered. 02 January 2014
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