 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property
Overall Experience 4.3
91%
Recommend This Property
|
Mrs
Bydham1
29 September 2016
This was a an over night stay as a stop gap on our travel to see relatives in Devon. We enjoyed the calm surroundings of this hotel. The Hotel room and bathroom was clean and comfortable. As we were travelling to Devon and back we did not use the restaurant.
High expectations not met
BySimpleFamilyMan
27 September 2016
Normally we have fabulous experiences in all the Holiday Inns we have stayed so far, however on this occasion couple of factors ruined the otherwise 10/10 experience.
We had a dinner and breakfast inclusive rate. When we checked in we were told that there are a choice of restaurants in which we could avail our inclusive dinner. However during checkout we discovered that our dinner in the Sampans restaurant was not covered in this rate and hence we were charged extra. On further enquiring we were told by the checkout staff that it is mentioned in the terms and conditions but they could not show us where it was mentioned. Hence finally we were given a 20% discount and we had to pay for the rest of the dinner cost in Sampans.
This betrayed our expectations that Holiday Inn Hotels are transparent in their cost advertisements and nothing is hidden. I think the check in / check out staff should provide correct expectations to guests so that at the end there are no unpleasant surprises.
The room we were provided was nice and clean but the telephone wasn't working for the entire 3 nights of our stay in-spite of us reporting the same to the reception ( although we were compensated with a drink voucher and additional points to our loyalty card ).
This experience could easily have been a 10/10 but for the fact correct expectations and information was not provided. I am sure the management will take note and take necessary steps so that these are not repeated with other guests.
Friendly staff
ByCazzo
27 September 2016
Staff very friendly on arrival. Check in was quick. Ideal for parking.
Great overnighter.
By
23 September 2016
The Filton Holiday Inn is near the motorway system, so access is easy. Parking is fairly secure with plenty of bays. All public areas are well maintained and staff generally attentive. When I made a comment to a staff member it was appropriately and promptly followed up, so this seems like a professionally managed hotel. I've stayed here before, and I'll probably stay here again. My needs were to stay in a quiet hotel near to the industrial areas, with easy access and secure parking, good food and no queues at reception. My needs were met.
Tired old hotel
Bycruiser37
21 September 2016
Would not stay here again. Hotel old and tired, first impression poor with a car park that needs a lot of work on it. Room very small bathroom old and in need of refurb. Bed uncomfortable. Kettle dirty sat on an old yellow tray. As always at Holiday Inn staff were excellent.
Best nights sleep in ages!
ByMJSFY8
20 September 2016
Really comfortable hotel and handy for local business needs.
Great Service
By
19 September 2016
Service was overall very good and impressive. I must say though that I was relatively disappointed with the breakfast offering which did not change during my 4 day stay. The choices were poor and can be improved dramatically.
Executive Bedrooms excellent, breakfast buffet needs improving
ByFiona16
16 September 2016
The Executive bedroom was excellent, the reception staff most helpful. The breakfast buffet needs improving, the exit from the car park could be more efficient than having to have your ticket validated every time as I stayed 7 nights it became tedious. The car park could be tidied up. This Hotel could so easily gain a top marks with a few small changes. Overall my stay was good.
Professional and very kind attitude
Byferenczig
12 September 2016
Brilliant stay I had. Loved the breakfast and the swimming pool.
Clean, comfortable hotel with excellent food and staff
ByFuffa
09 September 2016
Highlights were the overall cleanliness throughout the hotel, the quality of the food and the friendliness of the staff.
Only minor criticisms were regarding the pillows and the small bathroom.
Does what is says on the tin
Bygoggs107
09 September 2016
Perfect hotel for business trip location and facilities. Beds are little uncomfortable but other than that everything else is well above average.
Generally good experience
ByMaenman
06 September 2016
Friendly efficient staff with good customer service attitude. Clean and comfortable public areas. Nice room, quite small but very clean. Air quality in room a bit stuffy and sleep quality suffered as result. Overall good rating.