Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 1315 reviews
89%
Recommend This Property

Ratings Breakdown

1315reviews

  • 5 Stars
    699
  • 4 Stars
    411
  • 3 Stars
    124
  • 2 Stars
    46
  • 1 Stars
    35

Great hotel, exceptional reception staff, disappointing bar service.

By

15 August 2018

club

Hotel was good overall, I stayed for 3 nights last week Thursday - Sunday, mug in room were not clean and still had coffee stains in the mug. As a hotel manager myself I would expect housekeeping to not just swirl out mugs but to effectively clean mugs for new guests. However guest service recovery by the team was great and exceptional. However, service for lunch in the lounge as waiting for available room was disappointing. Food was great as you would expect but the service did not meet my perception of the company’s brand standards or in fact any valued service standard. A vanilla latte was requested in a to go tall cup and half a cup of coffee which was black was received. When trying to engage in a conversation about the issue the staff member did not show an interest and did not provide recovery service. I accept that the machine was out of order but still which was notified after placing an order but I would still expect a latte which could be done by heating milk with coffee and vanilla syrup. I hope my next stay with you guys in a few weeks will be much smoother.

Read More
Read Less