 Guest Reviews
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89%
Recommend This Property
Overall Experience 4.3
89%
Recommend This Property
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Great hotel, exceptional reception staff, disappointing bar service.
ByM136
15 August 2018
Hotel was good overall, I stayed for 3 nights last week Thursday - Sunday, mug in room were not clean and still had coffee stains in the mug. As a hotel manager myself I would expect housekeeping to not just swirl out mugs but to effectively clean mugs for new guests. However guest service recovery by the team was great and exceptional. However, service for lunch in the lounge as waiting for available room was disappointing. Food was great as you would expect but the service did not meet my perception of the company’s brand standards or in fact any valued service standard. A vanilla latte was requested in a to go tall cup and half a cup of coffee which was black was received. When trying to engage in a conversation about the issue the staff member did not show an interest and did not provide recovery service. I accept that the machine was out of order but still which was notified after placing an order but I would still expect a latte which could be done by heating milk with coffee and vanilla syrup. I hope my next stay with you guys in a few weeks will be much smoother.