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Rated 4.1 out of 5 by 303 reviewers.
Rated 5.0 out of 5.0 by Great value stay in excellent city centre location The hotel is located right in the city centre across the road from the castle and next door to the Millenium Stadium. We had a large family room with a lovely view across the river. Room was spacious and clean. Main double bed was comfortable with the sofa bed and the pull out matress adequate for the kids even if they did complain a bit. A fantastic cooked breakfast was included in the price was a real bonus. Although right in the heart of the city we had no issues with noise and had a good nights sleep. The staff were all friendly and helpful. All in all a great base to explore Cardiff. Highly recommended!!! 02 January 2014
Rated 5.0 out of 5.0 by excellent service The location of this hotel is just like the service they offer,excellent. 02 January 2014
Rated 5.0 out of 5.0 by Thank you Amazing value for money. Friendly staff , fantastic food. Would recommend. Cardiff great for shopping. 02 January 2014
Rated 5.0 out of 5.0 by Comfortable bed and spacious room Top class service. Check in was fast with friendly staff. Room was spacious and very comfortable. No issue with parking at the hotel. Great location in the city. Would recommend this hotel. 02 January 2014
Rated 3.0 out of 5.0 by Bathroom in poor condition We have stayed at this hotel several times when visiting our family in Cardiff, this was the worst room we have been given todate. Bathroom sink had a crack in it, toilet did not work and the bathroom wall on the bedroom side was water damaged. Was the room worth £59 without breakfast and parking to be charged extra ? NO! The last time we stayed at this hotel we had to pay £99, no breakfast and charged for parking extra as well !!! You were obviously pumping the prices up because some event was on in the City, not good news for regular customers. 01 January 2014
Rated 5.0 out of 5.0 by Better than the competition This was a very good stay in a well appointed and spacious room. The hotel was extremely well located only 5 minutes into the city centre. Starbucks coffee on site. Good staff. Overall a very nice experience. Would definitely use again and recommend to friends. 01 January 2014
Rated 5.0 out of 5.0 by Newly refurbished rooms, excellent position in centre of Cardiff. Booked a Friday night in Cardiff with the family. Large comfortable room just refurbished. Easy parking in hotel grounds, staff helpful. Hotel is positioned opposite the Cardiff Castle. Short walk to town centre. 31 December 2013
Rated 4.0 out of 5.0 by attention needed to breakfast - regularly cold This was a return visit, and again the staff were very pleasant. The hotel is nice, and located well. The only downside is the breakfast, the cooked items always seem to be cold/lukewarm. I raised this as a comment on departure, let us see what entails on my next visit. Overall a nice hotel. 20 December 2013
Rated 4.0 out of 5.0 by Lovely staff! Bed was a bit hard, but otherwise perfect, staff very helpful and couldn't do enough for me. I was a bit worried about getting a car parking space, because you can't book one in advance, but there wasn't any problem. 19 December 2013
Rated 2.0 out of 5.0 by Disturbed by Christmas Parties No warning had been given at the time of booking or when I phoned the hotel direct about parking facilities that there would be private Christmas parties on both nights of our stay. We were on the floor directly above the function rooms and could hear the music, etc. The second night was worse so we asked to be moved which we did up to the fourth floor. This was much better. Also the hotel restaurant was closed on our first night due to a private booking - again no advance warning. Our first room was also very small, possibly the smallest I have stayed in for what is described as a standard double room. Not a memorable stay therefore - at least not for a good reason. However, our parking charges were waived for which I am grateful. Shame the overall experience was poor/average. 18 December 2013
Rated 1.0 out of 5.0 by Why have air con? Hotel refused to set the air con to cool the room. Why have air con? It has been a mild December, and my room which was on the top floor was to warm. 16 December 2013
Rated 5.0 out of 5.0 by Great service and comfortable room This hotel has a great reputation and the location in Cardiff is great. There is plenty parking which is a premium in Cardiff. I really enjoy the breakfast and the bar. 13 December 2013
Rated 4.0 out of 5.0 by Helpful and friendly staff Our first visit to Cardiff, and the hotel and staff made our experience a good one. "We will return" 12 December 2013
Rated 5.0 out of 5.0 by Great hotel I stay at this hotel at least 40ights per year.The staff are always friendly and helpful,the food is excellent,and the location is great for sightseeing,shopping or touring.I can strongly recommend this hotel. 12 December 2013
Rated 5.0 out of 5.0 by Friendly, helpful, attentive staff; well presented room and good food From the initial friendly, efficient booking in process to the final checking out, nothing was too much trouble and everyone was attentive, courteous and helpful. The bar food was served promptly and to a high standard, the breakfast buffet was well supplied and hot drink brought quickly after one was seated at a table. I was greeted for the evening meal and the food was cooked and presented well, from a varied choice of menu. The room was very clean and very comfy with all items available, including tea tray and clean towels plus an iron and ironing board already in the room, so no need to request one. As I had a bit of a cold, when visiting, the room had seemed a bit chilly on the second evening, although it was actually at 21 degrees C but nevertheless my comfort level was promptly met, by them increasing the pre-set room temperature and loaning a portable radiator to use in the meantime. Nothing was too much trouble and all hotel staff were friendly.. My bill was ready and taxi organised, making for a smooth departure. Very impressed. Would recommend and not hesitate to return again. 09 December 2013
Rated 5.0 out of 5.0 by well situated very well situated in Cardiff for all amenities. Room was clean and had everything we needed. Breakfast excellent - fantastic choice. Would definitely stay there again. 07 December 2013
Rated 5.0 out of 5.0 by Great Hotel A first class hotel in a great location with excellent staff. 06 December 2013
Rated 4.0 out of 5.0 by A comfortable stay We were 3 ladies staying in one room for a Christmas shopping break and the hotel were thoughtful enough to make up 3 beds for us in the room. The room was very clean and comfortable. There were no tissues in the bathroom and only one set of shower gel and shampoo but other than that it was all fine. We had an enjoyable and comfortable stay 02 December 2013
Rated 5.0 out of 5.0 by much better than my stay in lincoln really good experience, i have medication that i need to refrigerate. i explained this to the staff and sure enough i got a fridge in my room, in fact they upgraded my room . staff are friendly and helpful, i arrived late for breakfast one morning and the staff squeezed me in and appeared happy to do so. overall a really good stay, i would be happy to recommend this hotel and i stay in hotels approximately 15 to 20 weeks a year for work. i am back in cardiff in january and i will definately be using the holiday inn again. only minor issue was the room was a little too hot for me. 01 December 2013
Rated 4.0 out of 5.0 by Great service The overall hotel is pleasant with apple parking available which is always a plus for a city centre hotel. The rooms are in need of and upgrade especially the bathrooms however were all very clean. Nice breakfast with a good variety all round. There are no leisure facilities available which out would expect. Will certainly stay again. 30 November 2013
Rated 4.0 out of 5.0 by Business stay I found the hotel and conference facilities good and staff helpful 29 November 2013
Rated 5.0 out of 5.0 by What a fab location with great staff This property is right in the heart of the city. The staff are great with a nothing is too much trouble. Only downside; I had a room next to the lifts. That aside - all brilliant! 26 November 2013
Rated 3.0 out of 5.0 by Small room I have been staying at this hotel for approximately 8 years and with the exception of this visit have always enjoyed my stay. Positive comments go to the restaurant and its staff where both the food and service was of a high standard. As a platinum member for as long as I can remember its always good to see that my request for an upgrade are granted however on this occassion for my 4 night stay I was allocated the smallest room ever at this hotel without even a comfy chair to sit on, and after a 4 hr journey all you want to do is climb into bed rather than complain; lets face it if a better room is available it should have been allocated. poor showing by the hotel staff ! Even my colleuge who is new to the priority club had a better room. 26 November 2013
Rated 3.0 out of 5.0 by great service My son and I stayed at this hotel as my son had an audition at the music college. Staff arranged for my son to have a warm up in the bar before the audition, which really settled his nerves. We were very grateful for the understanding of the staff to arrange this. 25 November 2013
Rated 2.0 out of 5.0 by Not great Holiday Inn made me but breakfast for two (even though there was only me), they charged a small fortune for wi-fi and the television (which was very nice) only had half of the freeview channels. 24 November 2013
Rated 4.0 out of 5.0 by A relaxing city centre hotel Just a great location with an amazing view of the castle and stadium. Room quiet, breakfast is ok a good choice buffet, bar serves good quality beer, staff all friendly. 15 November 2013
Rated 4.0 out of 5.0 by Sports visit to Cardiff Nice hotel good standard of holiday inn enjoyed stay 13 November 2013
Rated 5.0 out of 5.0 by Very pleasant mini break Stayed for 2 nights and found the hotel light and cheerful with excellent facilites. It provided an excellent and central base for a short visit to Cardiff from where we could enjoy fully all that Cardiff has to offer. We were able to leave our luggage all day on the last day which was a great help. 11 November 2013
Rated 4.0 out of 5.0 by Comfortable room and excellent staff service This was a our second stay at this hotel on a room only basis. I booked a superior room on the website to secure a twin room, but on arrival we were told that they are not twin rooms, but we were immediately changed to a standard twin and the additional money paid was refunded. Room was a good size and cleaniless was also good although I would say the bathrooms are very compact. Staff were friendly, courteous and helpful, when we asked about the bus service to Cardiff Bay, we were given good instructions and also informed of the river bus and where to find it. The Hotel is ideally located for all the main attractions. We would recommend it. 07 November 2013
Rated 5.0 out of 5.0 by Good Hotel all round While staying at the hotel for a reunion we were made very welcome by all; one of the porters even followed us up on the next lift to return an item we dropped in the foyer, would recommend this hotel. 06 November 2013
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