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Rated 4.2 out of 5 by 254 reviewers.
Rated 5.0 out of 5.0 by Excellent break From arrival on a Friday afternoon until departure on Monday morning an excellent experience. Relaxing lounge and bar area. Prime location for the centre and castle grounds. Staff very friendly and accommodation comfortable. 26 September 2013
Rated 3.0 out of 5.0 by A bit messy The floors are a bit messy and unsightly. I think you need to stop room service as people a spilling stuff. Otherwise the staff are all right. 24 September 2013
Rated 4.0 out of 5.0 by Great location for sportsfans We often visit Cardiff for sporting events (cricket & rugby) and this hotel is ideally located for both. It is also only a short stroll to most of the city's shops, bars and restaurants. If you want to visit the Bay area, then the waterbus stop is just a few minutes walk. The hotel itself has good facilities - although the bathroom in our Superior Room was a little cramped and the towels could be bigger. Excellent breakfast both in terms of choice and quality. 20 September 2013
Rated 3.0 out of 5.0 by Value for money I thought Holiday Inn Express was the Budget branch of this chain. The website led us to believe that breakfast was included, as it always has been at HI Express, but not so. I expected free WiFi - other chains, and independents, offer this now, and even one of the budget chains offers half an hour free. I assume that most guests are business travellers on expenses, and their employers are covering the cost. 20 September 2013
Rated 5.0 out of 5.0 by Weekend in Cardiff Courteous, friendly staff. Clean room. Quiet. Good room temperature. Able to open the window to get fresh air. Close to Cardiff castle, Millenium stadium and center. So many places to eat at that we did not eat at the motel. No complaints. 11 September 2013
Rated 4.0 out of 5.0 by Short stay I stayed with a collegue for 1 night to attend a seminar, and found the hotel easy to find, close to all local amenities (Just short walking distance), the greeting upon arrival was excellent and reception were very friendly and helpful. the room was quiet and comfortable and breakfast in the morning very good. I would recommend this hotel to anyone. 11 September 2013
Rated 4.0 out of 5.0 by breakfast Julian and Tomas provided excellent service at breakfast 06 September 2013
Rated 4.0 out of 5.0 by Perfect Position This hotel has been modernised and the rooms are clean, the beds are comfortable and the equipment adequate. It is positioned behind the Millenium Stadium by the side of the River Taff and opposite Bute Park. The station and shops are within a few minutes walk and the plenty of bars and restaurants to choose from nearby. There is parking available at a cost of £8 per night. This is ideal for a weekend break which can include visiting the castle, a trip on the river to Cardiff Bay and excellent shopping. 06 September 2013
Rated 5.0 out of 5.0 by Comfortable room but prefer a shower which you can lift down a small point second time we have stayed at this hotel had a great weekend. Found everything was good, however was a bit confused as last tome we stayed breakfast was in with the price but not this time which was surprising. 05 September 2013
Rated 5.0 out of 5.0 by Very comfortable bed This was my first experience of a Holiday Inn although I have stayed at Holiday Inn Express a few times. I was warmly welcomed by reception staff on arrival and there was no waiting about for room keys. My room was large, warm and spacious, and the bed very comfortable. The air conditioning worked properly, the bathroom was spotlessly clean and toiletries supplied were ideal. There was no problem with the other guests apart from being woken up at about 3.15a.m. by a child running around in the room above mine, but that wasn't a fault with the hotel. Although the hotel is on a very busy road, the outside noise doesn't penetrate, so sleep isn't disturbed by traffic. I was attending an event at Cardiff Castle and this hotel is directly opposite, so perfectly placed and within easy walking distance. This hotel is perfectly situated for shopping, entertainment, and public transport, with buses passing the door and the railway station a very short walk away. Altogether my stay was excellent and I would recommend this hotel to anyone. 04 September 2013
Rated 3.0 out of 5.0 by Disappointing Disappointing stay this time around. Always enjoyed it in the past, as a regular customer. Not told or asked about breakfast when checked in. Booked 3 weeks in advance and specifically asked not to have an adjoining room, and was let down obviously and could hear neighbours clear as day. At one stage they tried our door to see if they could get in. My wife didn't want to change because it was late and was too much upheaval. Bathroom was dated and poor lighting, no full length mirror in the room and the hairdryer was broken. Shame really. 02 September 2013
Rated 5.0 out of 5.0 by Comfortable, relaxing stay It only took a couple of minutes to walk to the main area of Cardiff, shops, bars and restaurants. Located next to the Millennium Stadium and very close to Cardiff castle, staff on the main reception very polite and helpful. Breakfast well recommended and again the staff are very polite. Room very comfortable and had a good nights sleep. I would recommend this hotel to anyone 29 August 2013
Rated 5.0 out of 5.0 by Great Breakfast Our 2 night stay was very good, staff polite, friendly and helpfull.. Room was a surprise , not what we expected, in need of redecoration and the base of the bed looked like it had had water damage , and was shabby. Bathroom needed regrouting and the toilet was to close to the bath.. Breakfast was excellent, great choice of food.. 28 August 2013
Rated 4.0 out of 5.0 by Welcoming Appreciated the complimentary reception free coffee facility. Really friendly and informative staff. Great location. Could do with a pool. Kids meals could include more vegetables. Need to resolve the internet access and provider but service was provided. Family room was good. Remote control batteries should be on the check list for full working order. 27 August 2013
Rated 5.0 out of 5.0 by Excellent hotel - room with a view This is a great hotel right in the centre of Cardiff opposite the castle. I have stayed here many times over the last 5 years and would highly recommend it for it's great location and good views over the rugby stadium and castle. 27 August 2013
Rated 4.0 out of 5.0 by Great porridge - and family-friendly Breakfast particularly good - great porridge! Rooms are clean and practical. Choose one at the back for a quieter stay - overlooking the old Cardiff Arms Park. I was on business in Cardiff this week I've stayed here before with my family - their family rates are particularly good value and the staff are good with youngsters. 27 August 2013
Rated 3.0 out of 5.0 by Average stay A well placed hotel within the city. Room price is good for what you get though the rooms are a little on the small side. Iof you get a view of the castle, you get the road noise, but the other option is the millennium stadium which ain't that pretty to be honest. 26 August 2013
Rated 5.0 out of 5.0 by Great service, great location Stayed at the Holiday inn Cardiff City Centre, had a great time, Cardiff is a great city and this hotel is in a great location to explore Cardiff and the surrounding area, stayed 4 nights with our two grandsons (aged 5 and 3), staff were great, nothing was too much trouble, breakfast was excellent and overall great value for money. Would definitely stay at this hotel again and highly recommend it. 26 August 2013
Rated 5.0 out of 5.0 by Professional Staff Our stay in the hotel was very enjoyable and the Staff were friendly and helpful-nothing was too much trouble for them. Excellent situation with parking available, food of good quality and quantity, rooms clean and comfortable an excellent stay. 26 August 2013
Rated 2.0 out of 5.0 by a little disappointed i am a platinum level ihg rewards member so try to book with the group whenever i can for work and leisure (i probably stay in hotels anywhere between 5 to 10 nights per month). cardiff holiday inn on the good side excellent breakfast, bar and staff within both ( i was late for my breakfast on my second day but the staff sorted me out and i was able to enjoy my breakfast). however on the minus. i was never offered any upgrade on my room and when i got to my room it was very cramped, there was no safe and no fridge (i have medication which i need to keep refrigerated so had to use my cool box. the bathroom was tiny. as i said the room was cramped and there was not even a small bottle of water within the room.. my problem is i am staying in cardiff in october for 2 weeks so do i stick with my brand loyalty or do i go to another hotel where i know i get the things i want (safe, fridge, big room) currently i am not sure which way to jump 26 August 2013
Rated 5.0 out of 5.0 by Convenient Location & Excellent Services ! We stayed for two nights at this hotel and overall it has been excellent experience. Duty manager have been extremely helpful and resolved our room changing issues. Kids loved Pancake Machine. Plenty of food choices at “Cardiff Bay” and a hidden gem “Barafundle Bay” are must to visit in Wales. Downside: No Swimming Pool @ Hotel 23 August 2013
Rated 5.0 out of 5.0 by THOROUGHLY ENJOYABLE STAY We have stayed at this hotel a few times over the last year and yet again this latest stay was faultless. Clean and functional room with a very comfortable bed - an excellent night's sleep. The service was first class - without exception staff were friendly, attentive but very professional. The hotel is centrally located for all local attractions, and is excellent value for money. Already looking forward to our next trip to Cardiff and will no doubt stay at this hotel again. 23 August 2013
Rated 4.0 out of 5.0 by service and staff fine As an IHG gold card member who uses the group on a regular basis I was not impressed with the room I was given,Top the end of the a box room as if it was the last room in the hotel. I had booked well in advance for the weekend. The hotel was full..l...many people on stag and hen weekends who must have had a better room than my wife and I did. How many of these were regular customers ???? Very few I suggest. I do not expect preferential treatment but as a gold card member expect something better than I was given 22 August 2013
Rated 4.0 out of 5.0 by Great location Excellent central location (right opposite the castle) for our first visit to this enjoyable city. Friendly, helpful and cheerful staff giving great service (particularly enjoyed very well cooked and presented breakfasts). Will definately make a return stay and would not hesitate to recomend this hotel for anyone's visit to Cardiff. 22 August 2013
Rated 4.0 out of 5.0 by Fantastically situated Comfortable bed and good size room. Hotel is fantastically placed for everything that Cardiff has to offer. Hotel car park meant that everything was easy and enjoyable. 21 August 2013
Rated 4.0 out of 5.0 by Improved My family and I have been staying at this hotel over the past year a number of times whilst visiting our son at Uni. During this time we have had some not so good visits and only one ok one. Not this time a great improvement insofar everything worked in the room and it was very clean and comfortable. The staff as ever though are exceptionally helpful and knowledgable of the surrounding areas best places to see. Will we return. Of course 20 August 2013
Rated 5.0 out of 5.0 by Great service The staff were very friendly and helpful, they could not have done more to help us feel comfortable in our stay. Dinner service was very good and the children enjoyed the meals. 19 August 2013
Rated 5.0 out of 5.0 by Great Service and coped well, all things considered. Considering the fact, that I was unaware that the hotel would not be notified of my dietary requirements until the morning we arrived. As a medically diagnosed Coeliac (this means I can't eat anything that contains gluten, in simple terms if it contains flour I can't eat it, but it's not that simple.) I was disappointed that the online booking form didn't tell me this. However I met with the Chef when we arrived and Dinner in the restaurant was satisfactory. I had asked for Fish and Chips...was told they couldn't do Batter, but could cover the fish in Breadcrumbs (as they had some GF breadcrumbs left over). That was fine. My dinner arrived, minus chips...when I enquired why, I was told that the Chef had noticed that they were coated with wheat flour and therefore were not safe for me to eat, I was then told that the Chef would make me chips which he did big chunky ones with the skin on yum!! My eldest daughter decided the week before we got to the Hotel that she was going to be vegan (this is not a necessity just a lifestyle choice) and they coped with that admirably too, but what was nice was I came first as a medical necessity. Breakfast must have had a change of chef, as the evening before I had been told that all there sausages were gluten Free....due to cross contamination issues I can't safely use the buffet, so I asked for my breakfast from the kitchen......I was told that the sausages weren't gluten free and would I like vegetarian sausages (clearly the chef had no idea that veggie sausages contain more wheat starch, than the ordinary sausages as that what holds them together!!) I was then told that the bacon also wasn't gluten free (still confused about that one!) i did however receive a hot plate of two fried eggs, scrambled egg, tomatoes and mushrooms, and the best bit a toasted gluten free roll (now that I wasn't expecting.) Overall this hotel coped very well considering the lack of notice they had, heving filled out the online form in June, it would be useful if it told you that they wouldn't get the message until the arrival date. 14 August 2013
Rated 3.0 out of 5.0 by Poor Internet connection Very slow Internet connection Towels are too small Low water pressure for shower 12 August 2013
Rated 4.0 out of 5.0 by Top location A good HI located right in the heart of Cardiff opposite Cardiff castle and in front of the Millennium Stadium and Cardiff Blues RFC. Very friendly staff , comfortable room and good bar ( a tad expensive though ). Happy to recommend this place. 09 August 2013
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