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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 1762 reviews
90%
Recommend This Property

Ratings Breakdown

1762reviews

  • 5 Stars
    940
  • 4 Stars
    541
  • 3 Stars
    183
  • 2 Stars
    66
  • 1 Stars
    32

Great stay.

By

13 August 2020

Excellent service. Staff were really friendly. Bute park opposite is very good. City center walking distance. Loads to do around the hotel.

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Weekend stay

By

13 August 2020

club

Friendly reception staff. Might get a little noisy outside as we stayed over the weekend and hotel is close to city centre.

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Really good meeting Room for Interviewers

By

11 August 2020

club

I was finding it hard to find to find somewhere suitable to interview candidates.
Tommy offered me a room at a really great price.
It was quiet, clean, professional and well organised.

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Holiday stay

By

11 August 2020

club

The positives are good comfortable bed , good room size, good location, good staff , good breakfast, free parking for disabled people , negatives marks on towels, slow response when toilet was blocked had to wait till evening to get fixed after telling them again , no wet room or walking shower for disabled guest , no news paper even though requested , poor view from window .

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Weekend Getaway

By

10 August 2020

club

Comfortable bed, blackout curtains worked well, Air con kept room cool.
Food was good although choice slightly limited on evening meal and breakfast was disappointing but understandable under current circumstances.
Staff very friendly and helpful.

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Staff were great but just not enough of them.

By

10 August 2020

Clean and friendly hotel but not enough staff on during the morning shift. Rooms were clean and virus precautions were in place amd well managed.

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Best location

By

04 August 2020

platinumelite

stayed over the weekend. Great staff, delicious food. No complaints.

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Stay

By

31 July 2020

platinumelite

Great as always but disappointed to hear that staff who make the place as good as it is are facing redundancy

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Great stay

By

27 July 2020

platinumelite

Despite my worries surrounding covid, the hotel had done a marvellous job of implementing social distancing

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Mr

By

27 July 2020

The staff and the hotel are good and it’s very convenient for shopping

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Not up to scratch

By

26 July 2020

platinumelite

As a Platinum member not impressed this place needs a face- lift

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Brilliant

By

26 July 2020

club

A brilliant example of how COVID compliant doesn’t have to impact great service

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