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Rated 4.2 out of 5 by 555 reviewers.
Rated 3.0 out of 5.0 by Beware the very small rooms! I've stayed here several times in the past as a Platinum Elite member and often been upgraded to an Executive room or at least given one of the bigger and refurbished standard rooms. However on this first visit since being promoted to Spire Elite, I was listed as only a "basic" member at check-in [yet another IHG hotel whose systems still don't yet recognise Spire?] and given one of the small double rooms that seem to plague this hotel and really should be given a different room category that makes it clear what you're getting. I'd asked for a quiet room so was grateful to at least be on the top floor for the views and at the end of a corridor for the peace and quiet although the soundproofing around the window frame was inadequate #gap between plastic filler piece and the wall# so I could sometimes hear people talking in the adjacent room. All the staff I encountered were very friendly and helpful, the room was clean and tidy, and breakfast and evening meals were fine, but my stay was unfortunately spoilt by being put in such a small room. Hopefully I won't experience this again on any future visits I make to this hotel. August 27, 2015
Rated 5.0 out of 5.0 by comfortable bed and very good service This hotel is very clean and tidy. Staff were very friendly and helpful and always professional. Nothing was a problem to sort out. Thank you August 24, 2015
Rated 5.0 out of 5.0 by Cardiff holiday Inn Great location, great staff, and tasty breakfast! Really, you need me to type 50 characters or more? I wonder why there would be a minimum number of characters? Oh, well. August 20, 2015
Rated 3.0 out of 5.0 by hotel is showing it's age stayed for one night in August 2015. Room and service average, but evening meal was of very poor quality. Breakfast was better. Would not eat in the restaurant again in the evening. August 15, 2015
Rated 2.0 out of 5.0 by could do better Not up to the standard I have encountered at other H.I. hotels. August 15, 2015
Rated 5.0 out of 5.0 by Good Hotel This is a really good hotel. The staff are very welcoming and helpful. The central location is ideal and a number of excellent bars/restaurants are in easy walking distance. The rooms are clean but could do with updating. August 14, 2015
Rated 5.0 out of 5.0 by Great Room, incredible comfort I thoroughly enjoyed my stay at the hotel. The staff were very friendly, and the room was clean and comfortable. August 13, 2015
Rated 5.0 out of 5.0 Great Location & excellent service Enjoyed a fabulous stay in Cardiff. I was particularly impressed with the customer service ahead of & during our stay. The bedroom was very comfortable overlooking Bute Park and enjoyed a very peaceful nights sleep. The quality of both the bed & pillows were superb. The hotel is situated in the heart of the city and will definitely return. August 13, 2015
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