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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
90%
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整體經驗

4.3

根據 1822 評論
90%
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Ratings Breakdown

1822評論

  • 5 星級
    964
  • 4 星級
    566
  • 3 星級
    188
  • 2 星級
    69
  • 1 星級
    35

Great business hotel

By

12月 22, 2020

Ran a small conference event here. The staff are superb and nothing is too much trouble. The facilities are excellent and were readily adapted to cope with the COVID situation - and they are very well-organised in this respect. The location is also good - only a short walk from the station and easily accessible by road. I would very seriously consider this venue for another event in the area. Well done and thank you!

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Clean room and bathroom

By

12月 21, 2020

A very good location, outside the Castle Walls and very central to Cardiff City Centre.

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Xmas Shopping

By

12月 19, 2020

We find the hotel to be ideally situated for our needs, friendly staff, good quality food and comfortable rooms.

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Comfy bed,nice place

By

12月 18, 2020

Lovely stay,will deffinetly be staying again. Aldo nice staff.

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Quite good

By

12月 18, 2020

Nice big room, big windows, all the usually things you need in room. Beds average, not super comfy but OK. Lovely friendly staff! The people in the room below were really noisy, I complained the next day and they happily moved me to another room. Plenty of hand sanitisers by lifts etc. Would stay again. Location was amazing. 2 min walk to town centre.

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Over run staff

By

12月 12, 2020

The facilities are fine, food fine but the stand out quality of this hotel is the staff.
Obviously due to current challenges the staff are somewhat slimmed down. In a city centre fully booked hotel we literally had the same member of staff doing everything, knocking herself out to look after us. She greeted us at reception, served us in the restaurant, we saw her serving drinks, she brought room service and when we had to call maintenance it was the same lady (Fiona) who came to our door with a tool kit and drinks for us. (Bar was closed due to covid) This woman needs a pay rise.
Unfortunately we spent more time outside our room than in, being locked out with a faulty door. Leading to cold food on one occasion and being late on another.

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Business trip

By

12月 12, 2020

Satisfactory .....cant expect much during these difficult times

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Good location

By

12月 06, 2020

Good location and price. Staff were very helpful and pleasant.

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Unpolite staff

By

12月 06, 2020

Was check in late in night, reception chap very unpolite with aggressive behaviour

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Fabulous and friendly staff

By

12月 06, 2020

The staff we’re very friendly and helpful. We needed to change our room and this was done without any issues or fuss.
The room was very clean and warm with the bed and pillows very comfortable.

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Stay during COVID-19

By

12月 04, 2020

Very good under COVID 19 restrictions asked relevant questions made you feel safe, and answered all your questions professionally

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Lovely, cosy, clean hotel, very good room, terrible bathroom.

By

12月 04, 2020

Everything was perfect apart from the bathroom. It was way too small. Just enough for one person to enter. Shower was broken, water was leaking and the pressure was very bad. It was just a bad room we were given, otherwise hotel is great and previously our experience with this hotel was perfect.

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