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Rated 4.1 out of 5 by 188 reviewers.
Rated 2.0 out of 5.0 by Hotel needs to upgrade matresses The mattress on my bed was TERRIBLE. The 1st night I had to move to the sofa about 3am because I had not been able to sleep a wink. The matress was hard like sleeping on the floor. The second night I slept on the fold out sofa bed- it was bad too, but I was able to sleep. The only things that keep me from rating the overall experience as 'poor' is the staff and the service. The hotel staff were above average. The resturaunt and the lounge staff were attentive and the food was delicious. I will not be staying at this hotel on future business trips to Chicago. 04 June 2013
Rated 5.0 out of 5.0 by Excellent Place to Stay! If anybody is ever going to the Chicago area this is the place to stay at. The service is above and beyond and the rooms have adequate lighting, and are comfortable for a decent nights rest. My family stayed here over the Memorial Day holiday and was treated very well, by the whole hotel staff. The Food and Services Manager (Rob) went above and beyond his duties as he gave my 4 young nephews FREE tickets to Shedd Aquarium! WAY TO GO! The boys loved it and we want to come back. Even the Valet at the front desk was very helpful and had a great personality. Loved this hotel and if I am ever back in Chicago again I plan on returning. Not only is it close to everything (subway is a block away, cabs come to the front door, the ATA buses runs right by the hotel. Michigan Ave. (the Mag Mile) is not far away, and the museums are really close. Finally, if one wants to experience true "Chicago Style" pizza Aurelio's is right on the property and they are the BEST! 31 May 2013
Rated 2.0 out of 5.0 by Less than average stay Although the front of the house staff was very good, given the basic amenities offered and location, the price was outrageous. Stayed during the National restaurant convention and while most hotels downtown offer shuttle service to the show, none was available here. 26 May 2013
Rated 4.0 out of 5.0 by Good hotel Enjoyable, friendly staff, went over what I expected in their service. 22 May 2013
Rated 1.0 out of 5.0 by Horrible vacation spot! This hotel was the worst experience I've ever encountered at a Holiday Inn. I could not connect to wifi to do my homework, the shower curtain in the bathroom would not stay closed while in use, the vent in the shower allowed my son and I to hear every conversation the people in the room above us had. Some of this conversation was private but not to us! It was the worst trip I've ever had and I'll never again stay here!! In addition, paid parking was ridiculously priced and the meter machine would not allow me to pay for a full night. I was worried I would wake up and my car would have been towed. It was a miserable experience and a total waste of money! I'm so disappointed!! 20 May 2013
Rated 5.0 out of 5.0 by Great staff and location Chose this Holiday for its location near the loop and UIC. Room was very nice but the best thing about the hotel was the staff. Started with check in and was helped by a woman, believe her name started with an N and she had an Eastern European accent, but she was very welcoming and took extra time to make sure we felt very comfortable. Had a small problem with the first room but she quickly got us into a great room. Rest of the staff from the valets to the housekeeping staff was friendly and helpful. General Manager Jim S did a great job dealing with an issue we had and really showed that he knew how to treat people well. Thanks for a great stay and I will be back again! 17 May 2013
Rated 5.0 out of 5.0 by Great Staff and location The staff were wonderful. Gave very good directions to attractions and transportation. We left our bag in a Taxis and the staff went out of thier way to assist in getting the Taxis information and contacting the service. Can't say enough about how well they treaded us! 16 May 2013
Rated 5.0 out of 5.0 by Great experience for Down town Chicago Good value and great service all with a reasonable price for the location 14 May 2013
Rated 5.0 out of 5.0 by Was a nice place to stay The staff was super nice. We were traveling with our 4 year old. Everyone was wonderful the bed was comfey!!!! Even with the long walks in Chicago. Only down side is it is not part of the Loop but after the first day taxis were my friends. 04 May 2013
Rated 1.0 out of 5.0 by TV didn't work and room was dirty There was a blood stain on the sheets, and we had to have the maid come change them. The TV didn't work and we had to have a repairman come in and then he brought us a new tv the next day because whatever he thought he fixed didn't work in the morning. The outside noises were loud. They were doing construction and it woke us up at 8a.m. 30 April 2013
Rated 5.0 out of 5.0 by great for tourist This Holiday Inn offers a great price, close to Train station and all tourist activities in Downtown -Chicago, Friendly staff who offer assistance on early check-in, directions, and at home experience. I'm going back on my next Chicago trip. five stars!!! 30 April 2013
Rated 5.0 out of 5.0 by Great Welcoming Committee Staff always greets me by name when I come through the door. They promptly respond to my requests and always with a smile. The beds are a bit hard and the furniture is starting to chairs are starting to show their age and abuse but not enough to make their use undesirable. Great, great service! 22 April 2013
Rated 5.0 out of 5.0 by clean, comfortable, great location, and great service After a long train ride it was delightful to find our 'home away from home' just a short walk away. We were treated as real guests, our room was even upgraded for our anniversary. The room as well as the rest of the hotel was one of the cleanest and best kept up that we have found. The staff was always available to answer any questions, give directions, etc. The two resturants attached to the hotel were both reasonably priced and the food, including the breakfast bar at Sunny's, was very good. Many of the Chicago destinations were with in easy walking distance and the 3 day bus pass was an economical way to reach the more distant sites. We will be back again and are recommending this hotel to all our friends and family. 18 April 2013
Rated 5.0 out of 5.0 by Fine hotel and restaurant Great location if your going Amtrak, walking distance to Union Station. Room and bathroom were clean, bed comfortable and Aurelio's restaurant in the hotel serves good food and the staff are very friendly. Join Priority Club and get a discount at the restaurant. Definitely would stay there again. 15 April 2013
Rated 4.0 out of 5.0 by Great service. Room comfort average. We enjoyed the service and hospitality. The room comfort is rather average (we have been in better Holiday Inns before) Location is a bit distant from Center City but very comfortable to the Blue Line (excellent and easy access to O'hare!) 13 April 2013
Rated 5.0 out of 5.0 by Staff is incredible! I had to stay in Chicago on business for a second day and was under a lot of stress and it must have showed. Taiyom upgraded me to a suite, and the valet for cars carried my bags upstairs. I went out to get some necessities and when i got backTaiyom called my room to check on me. The first night I tried to self park my car and when it wouldn't issue me a ticket the Holiday Inn staff valet end my car at a discount. This place has amazing customer service and I wish I could thank them enough. 02 April 2013
Rated 3.0 out of 5.0 by Basic but comfortable. We needed just a room for two nights whilst attending a conference, and this served our purposes well. Did not use the facilities or the restaurant - so no comment. Staff were friendly and helpful. Lack of hotel parking and additional costs involved are unfortunate, adjacent parking lot has misleading information on overnight parking. 22 March 2013
Rated 5.0 out of 5.0 by Easy access to public transportation What I appreciated most about the hotel was how easy it was to get to from O'Hare -- just get on the blue line and get off right at the hotel. I was pleasantly surprised by how little street noise we heard at night. The beds were super comfy. The staff was always pleasant and helpful. 22 March 2013
Rated 4.0 out of 5.0 by Excellent staff, great location We had a few issues with our room but the staff took care of them quickly and with a smile. This hotel is within walking distance of the train station, Willis Tower, and some great restaurants. 18 March 2013
Rated 5.0 out of 5.0 by Amazing Staff been to many properties over the years and this one had some of the best staff i have ever encountered. from the valet parkers to the front desk. happy to greet you when you walk in the door and happy to upgrade this lowly platinum to a very nice 2 room suite. 18 March 2013
Rated 5.0 out of 5.0 by friendly staff friendly staff, room clean, and great location to Amtrak station (3 blocks) and subway (across parking lot) 16 March 2013
Rated 4.0 out of 5.0 by Very nice stay Room was good, beds a bit hard, nice pillow selection, no mini fridge, Food on site is limited to Italian. Only bad thing was desk staff were confused about special pricing on valet parking we had negotiated as a group rate. Check in staff refused to give reduced rate, check out staff looked into it further for us and found the agreed upon rate and quickly refunded us. Other than that it is a nice hotel, nice location for our needs, and priced well. 07 March 2013
Rated 4.0 out of 5.0 by Enjoyed my stay Everyone was helpful and prompt in their service. One day I ordered room-service and it was a bit late but, the next day it was prompt. The food was good and service was as well. When I checked in, one of the outlets was broken and we made a call to the front desk and the technician on call was at the door within 5 minutes to fix it. 04 March 2013
Rated 5.0 out of 5.0 by Excellent Experience I stayed at the Holiday Inn because of its proximity to the University of Illinois at Chicago, where I was taking the Illinois State Bar Exam. Needless to say, I needed a quiet, clean, relaxed atmosphere with no problems at all. That is exactly what I got here. The staff was so friendly. They said "yes" to every request before I could even finish asking. The room was very clean. Overall, I had a great experience at a time when I couldn't afford to have a negative one. I'd recommend this hotel to anyone. 04 March 2013
Rated 2.0 out of 5.0 by Staff and service My boyfriend and I stayed at the Holiday Inn in downtown Chicago for two nights. The first night we got there, the manager had told me I didn't pay for my room when I already had. They also told me on the phone in advance that I could book the room even thought I wasn't 21. When we arrived at the hotel, I was told I couldn't book the room. We dealt with two ladies at the front desk, one of them being the manager. They were very rude. I would not recommend anyone to stay there unless they want added stress. 28 February 2013
Rated 5.0 out of 5.0 by Great service The staff were all very friendly and helpful. Good location. Comfortable beds Nice work out facility clean 24 February 2013
Rated 5.0 out of 5.0 by Great staff, convenient location. The hotel was close to everything I was in the city to attend. The front desk was fast and helpful. VERY easy parking!!! I look forward to returning. 13 January 2013
Rated 2.0 out of 5.0 by Convenient Location if taking Amtrak The room was clean and more than acceptable, however here was a lot of highway noise. The flaw with this location was the fact that pets were allowed in the hotel. My neighbor had a barking dog which the owners left unattended at night and I was forced to call the front desk. The front desk could not do anything because the owners of the dog were not in their room and now where to be found. I did not get any sleep with the howling dog. If there were no dogs allowed in the hotel, I believe I could have had a peaceful nights rest. I am glad I do not have an allergy to pets. The location of the hotel was in a "shady" area and I did not feel safe walking at night. 06 January 2013
Rated 5.0 out of 5.0 by Great Staff This is my “go to” hotel in Chicago. It’s easy to get to and the staff is very friendly and accommodating 11 December 2012
Rated 5.0 out of 5.0 by Staff could not be better! I stayed at this Holiday Inn 3 times over 2 months while traveling to Chicago for extensive out-patient care at Rush Medical Center. The staff is SO genuinely helpful, happy when they greet you or call a cab. It made my stays so much more pleasant. Also traveling alone the first time, and in a city new to me, their helpfulness really put me at ease. Immediately I felt like I had people there who were going out of their way to make things work for me. Seeing the same friendly faces each time I returned was wonderful. The hotel is quite nice, especially at that price! The business center upstairs is great, especially being able to use the printers! My husband enjoyed the exercise room as well. Thank you Holiday Inn, Downtown Chicago. 09 December 2012
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