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Rated 4.2 out of 5 by 232 reviewers.
Rated 5.0 out of 5.0 by Superb Throughout I have stayed at this hotel each year for many years and it has had its ups and downs. I'm delighted to say that it is now pulled back and this 2 night visit was pretty much faultless. I arrived at 14:00 and was swiftly greeted at reception. I presented my Platinum Priority Club card (there was no separate area for Priority Club members) and my status was immediately acknowledged. I was offered a choice off 500 bonus points or a complimentary drink however the receptionist did fail to offer me a complimentary upgrade until I asked about it. That was the single less than positive experience. I was provided with complimentary vouchers for 2 days internet access and I found the service fast and efficient. I was upgraded and the room was adequately spacious and very clean. There was a separate settee and it was more than adequate. The bed was large and comfortable and there was a choice of pillow types. 2 bottles of water were provided with the hotels compliments and also a bar of chocolate. What was nice is that all of this was replaced each day and not just one per visit as offered my most hotels. As well as tea and coffee it was nice that hot chocolate was also provided. The bathroom had a combination tub and shower and benefited from high quality toiletries, spotless towels and a bathrobe. The bathroom was immaculately clean, including the often missed areas of the air vent and the corners on the floor. There was air conditioning and this was effective. Again, this is rate in a London hotel. Breakfast was a delight and there was a good choice. The staff clearly worked as a team and were incredibly warm and friendly. Again, a very rare thing in London. Adam in particular was very friendly as was his supervisor. All food items were fresh and there was a good choice of juices. What delighted me was the fact that there was a container with ice at the side of the drinks. I love my juice ice cold and this was a very thoughtful touch. Whilst the hotel is about 20 minutes from Central London, it really doesn't take longer to get door to door than a hotel in the city. As a complimentary shuttle between the hotel and Brent Cross underground station is provided this saves on walking time and balances out the rest of the travel time. One opportunity for improvement is for the driver to take the name of the guest when you call to be collected. This would ensure that the correct person is collected and the driver knows who he's expecting. Every driver was courteous and helpful. This hotel gets it right and this is refreshing. Thank you for a most excellent stay. 19 August 2014
Rated 5.0 out of 5.0 by Great Hotel Great Staff, Great Food, Great Location. Highly recommend this hotel to anyone. great value for money, and the food is superb with plenty of it. 16 August 2014
Rated 5.0 out of 5.0 by Guter Ort mit Familie für eine Städtereise Nur 30 Minuten mit U-Bahn von der Innenstadt. Angebot des Hotelshuttleservice und sehr gutes Preis-Leistungsverhältnis für Familien mit Kindern machen das Hotel sehr attraktiv. 16 August 2014
Rated 5.0 out of 5.0 by Great staff Nothing was too much trouble, even when busy in August. Service with a smile, maybe it helped that we were nice to them as well, nice guests get nice service 15 August 2014
Rated 5.0 out of 5.0 by Great service A good experience of our 1st stay at a Holiday Inn. Welcoming staff, nothing too much trouble. Clean room and excellent breakfast. Plenty of car parking in a good location for travel. Free shuttle bus to the Tube station was a bonus and saved us a 15 minute walk! 09 August 2014
Rated 1.0 out of 5.0 by Smelly room and dated decor First room I was given was smelly. Needed to have it changed. The rooms could do with a makeover. No mini fridge in the room so cold water is not within reach. 08 August 2014
Rated 5.0 out of 5.0 by High Recommendation Good place for a business trip stay! Staff is very accommodating in terms of local travel and suggestions. 06 August 2014
Rated 4.0 out of 5.0 by Its ok Smokers use non smoking rooms. Not great for non smokers. Reception handled it well. 05 August 2014
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