Rated 4.2 out of 5 by 151
Rated 5.0 out of 5.0 by Boney245 Just great
Clean, tidy, well presented with possibly the friendliest and most courteous staff you will find anywhere. Very hard to beat all round.
28 February 2014
Rated 5.0 out of 5.0 by Toolie New experience.
This was our first visit to this hotel. We found it brilliant for getting into London and exploring the shopping centre.
We stay in many Holiday Inns around the country on a regular basis and this ranks among the best.
Magda on reception is so welcoming, and staff in the restaurant are helpful and friendly. Your toaster is the most efficient of any place we have experiences. The quality of the breakfast buffet is also very good.
We have friend locally and we shall be returning later in the year.
28 February 2014
Rated 2.0 out of 5.0 by Sonia3 Unpleasant experience (except for the food)
I stayed with my family and booked three rooms (two for two nights and one for one night). When we arrived I asked if we could all be on the same floor and was told that all of the rooms on the floor were booked and that there weren't two rooms available on the same floor. I was told that my room had been upgraded (as I would expect as a platinum member). However, when I got to my room it was a smoking room and absolutely stunk of smoke. You could even smell it in the hallway. The woman who I called about this denied that this was the case but agreed to switch me rooms. She downgraded my room as a result of this but did manage to put me on the same floor as my family (which was strange considering all rooms on that floor had been allocated only half an hour earlier).
Staff in this hotel were extremely rude and unpleasant. Their whole manner just made guests feel like they were a nuisance and they would frequently not bother to answer the phone if you rang down to reception. Please and thank you did not seem to be in their vocabulary either.
The only redeeming feature was the restaurant. Service was very slow but the food was nice and staff in there were friendly.
26 February 2014
Rated 5.0 out of 5.0 by Sally59 Excellent service
On arrival we were met with a welcoming smile and the receptionist upgraded us to an executive room on hearing that we were only there for a short time - very early appointment in London. The barman was extremely helpful and pleasant and made sure we were looked after both in the bar and restaurant. We would have no hesitation in returning to this hotel when next in London.
25 February 2014
Rated 2.0 out of 5.0 by 4coffee Below expectation
I felt that the amenities and accommodation was not of the standard required for a Holiday Inn. It would be better rebranded as a Express by Holiday Inn and re-priced accordingly
23 February 2014
Rated 5.0 out of 5.0 by Christopher86 Lovely
We stayed at holiday Inn, Brent Cross as a base for a few days holiday visiting the museums/attractions in central London. It was a perfect experience; just 20 minutes from the centre by tube. The free hotel shuttle makes the journey to the tube station a few minutes away no problem. Despite the busy roads around the Hotel, traffic noise was not a problem, the rooms being very quiet.
The room was clean and efficient, just what you'd expect. Staff were very friendly and obliging. We would heartily recommend the breakfast (buy your vouchers from reception the night before). You can fill up with as much food as you need which kept us going until the evening meal without needing to stop for lunch.
Will definitely return here for future visits to London.
22 February 2014
Rated 5.0 out of 5.0 by linno great hotel for London visits
from the wonderful welcome, friendly helpful staff especially on checking in, secure car parking, execellent room and taxi service to the tube, what more could you ask for! Our third visit to this hotel and is now our chosen hotel for all our london vists
18 February 2014
Rated 5.0 out of 5.0 by Stef89 Fantastic
Really enjoyed our stay, breakfast was amazing with plenty to choose from and really fresh.
The hotel offers a free shuttle service to and from the tube station, we used this a lot and found it really handy.
Would recommend this hotel to anyone.
12 February 2014