Rated 4.2 out of 5 by 206
Rated 5.0 out of 5.0 by jingles1 Staff
I have been staying at the brent cross holiday inn for a few years now on business. I recently took my wife along for a w-end break and she was amazed at the level of customer care from all your staff she was particularly impressed with Magda and Fabio .all in all an extremely pleasant stay and we both will be back together in December to celebrate my birthday.
09 July 2014
Rated 2.0 out of 5.0 by Mart8 Poor bed
The room we were given had a rather smallish double bed which was very near the wall on one side making it very difficult to get out of especially in the middle of the night.There were insufficient toiletries and towels for 2 people although more were brought when we asked for them. But that only happened once. The other 2 nights, it was back to too few towels again etc.
We stay quite often at Brent Cross but we were were not greeted as a gold member until I told them.
The breakfast room was very busy although Barbara in charge does her very best and is very good.
It was a big sporting weekend but surely that is the problem for the hotel to solve.
Also big queues at check out on the Sunday morning.
08 July 2014
Rated 5.0 out of 5.0 by Andy681 Comfortable room, friendly staff
A very comfortable stay and great nights sleep. It is nice to have summer weight bedding which is not supplied in all IHG hotels. Staff on reception, especially Andre, were very helpful and efficient.
If arriving by Tube it is worth noting that a courtesy bus is available with the phone number displayed in the Tube station, although the walk is pleasant if the weather is good.
07 July 2014
Rated 5.0 out of 5.0 by jingles1 room was superb
all the staff were very good in there approach to customer servicewith special mention to to Fabio who was very attentive to our needs and a credit to your company
06 July 2014
Rated 4.0 out of 5.0 by adnil13 Enjoyable stay
Nice hotel, friendly staff. I felt that this location was a bit far out if you were touring in the city. The courtesy bus to the station was a great help. The bed has a plastic sheet under the main sheet which makes you sweat. I had to go to reception 3 times as the wifi kept disconnecting.
05 July 2014
Rated 4.0 out of 5.0 by Nuffsaid Just the job
Just used for a bed for the night as we checked in and headed straight out. Arrived a little early for checking in.
They offered to allocate a different room to the one booked as the one I booked wasn't 100% what I wanted due to limited availability at the time of booking (so they swapped it). It was a last minute birthday surprise so didn't have a lot of time to organise. This was the best option as there wasn't a train late enough to get us home to Lincolnshire. Very handy for the tube and a free shuttle to get us to and from Clapham.
Would definitely use again for ease and cost - very handy for the shopping centre across the road.
03 July 2014
Rated 3.0 out of 5.0 by NotGivenOut Expensive Wifi, tired rooms
Staff were great, but the rooms are a bit tired, bathrooms, furniture and equipment slightly yellowed, etc.
Its not cheap, and on top, the charges for Wifi are astronomical.
30 June 2014
Rated 5.0 out of 5.0 by Sarries Comfortable stay and really great staff
Stayed one night at the Holiday Inn Brent Cross to travel in to London. On arrival there was plenty of car parking available.
Check in was very quick and friendly. Our room was clean and comfortable and had a fridge, complementary chocolate and water, bath robe, and nice toiletries. Plenty of selection at breakfast.
In the morning we used the free shuttle bus to the tube station which was once again very quick and friendly. However, we did wait quite a while to be collected at the tube station on our return.
At check out we were asked if everything had been to our liking and once again the whole procedure was quick efficient and friendly. Our only criticism would be no free WiFi in the rooms but everything else was fine. The staff at the Holiday Inn Brent Cross were fantastic - friendly, welcoming, professional. We would definitely stay here again.
27 June 2014