Rated 4.3 out of 5 by 423
Rated 4.0 out of 5.0 by Ish 51 Comfortable stay and great staff
The staff at the hotel were excellent and the room was as you would expect - clean, tidy and functional. The breakfast menu was excellent and would recommend this hotel to anyone who wanted a nice comfortable place to stay.
July 3, 2015
Rated 4.0 out of 5.0 by gerry3963 long weekend stay
We had a great stay. Breakfast and transport from hotel is excellent. Atmosphere is comfortable and relaxing. Stayed as a family of 2 adults and 2 small children. Room was slightly small.
The sofa bed for 2 kids was average quality but the kids didn't mind. Also it was annoying to have the sofa bed stuck out in the room for the whole time of our stay as we couldn't really make use of the sitting area of the room because of this. The other moan was the view from our room. Could have done with a better view for us and the kids as we were from Yorkshire and it was our first time in London as a family, but of course this is not always possible. Apart from that, everything was great and we had a happy stay. It is a good quality hotel without all the pompousness that you don't really need. The complementary Wifi was a true relief. Will recommend without hesitation to anyone.
June 28, 2015
Rated 1.0 out of 5.0 by kathbacc Terrible bed poor service
We had to stay close to family, this hotel did not live up to online photos or standard of Holiday inn, blaring music at front door, tour groups everywhere, noise in night and terrible beds so if you want a peaceful nights sleep do not stay here.
June 26, 2015
Rated 4.0 out of 5.0 by TROF Highly Recommend!
May wife and I stayed 12 nights in this hotel while on a Bucket List trip to London. It was reasonable priced for London, easy to get to via tube especially with their shuttle service - which was Outstanding. The staff was very attentive, hotel could use some updating but it was certainly a pleasant stay. An in-room mini refer would have been appreciated but it did not come with our standard room. Our reservation only provided for one complimentary breakfast daily - every other HI's I have stayed in offered breakfast for all room occupants. A shopping center and several other establishments were in walking distance. We would definitely return if the opportunity presented itself.
June 25, 2015
Rated 4.0 out of 5.0 by Jim Bm Good Hotel
Good Hotel in a out of centre location, but access to central london by tube is easy and quick
June 24, 2015
Rated 4.0 out of 5.0 by Not Happy with parking £10 for parking? really?
The hotel did the job for the money I have paid BUT extra £10 for parking? I found it abusive. You are not in Central London. £5 could be a fair fee.
June 23, 2015
Rated 3.0 out of 5.0 by goldie67 POOR FOOD
New menu is full of very expensive poor quality food since menu has been changed. Wondered why it was empty when we walked in, now we know why. badly cook fish greasy
June 22, 2015
Rated 1.0 out of 5.0 by Jim@eon Good Hotel
Restaurant Menu has been changed, very limited choice of food, very expensive and poor quality of when it arrived. Staff clueless running around like headless chickens, not looking after the customers or their orders. Only had one meal which was not very hot and greasy. Had to find a 'Wetherspoons'nearby for the remainder of my stay. Hotel and room very good quality, restaurant has dropped in standards drastically since I last stayed here. Menu needs to be reconsidered ASAP. Other guests were ordering food from outside and having it delivered to the hotel. For the amount of guest staying at the hotel, they are not eating in the restaurant.
June 22, 2015