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Rated 3.9 out of 5 by 333 reviewers.
Rated 1.0 out of 5.0 by Bad Service and bad room Since the first day I had a bad impression Room - I couldn't get a room even with a reservation getting there in the time they put as check in time Some hours later I got a room that when I opened the door for the first time it felt! I have some pictures to show! Ask to fix, nobody was available, get to the reception to change the room, they gave me a room in front of a vending and ice machine that waked me every hour In the next day asked to change room, can't help you, have a good day. The food in the restaurant - very poor. bad service 16 March 2013
Rated 3.0 out of 5.0 Nice Location but valet parking staff needs supervision I was diving a new rented car that my car rental company specifically stated in the rental agreement "No Smoking" or the lessee will be held responsible for a $200 plus cleaning fee when the car is returned. Well, on my arrival at the hotel I choose Valet Parking and had the car returned to me the following day reeking of cigarette or cigar smoke, most likely the latter as there was about one half inch length of ash on the dashboard of the car. I had driven away from the hotel before I realized how strong the odor was and I spent the next several days driving the car with its windows open trying to eliminate the odor. In addition, I was frequently spraying a smoke odor eliminator spray inside the car. I reported the incident to hotel management the following day. 13 March 2013
Rated 3.0 out of 5.0 by The person of reception and concierge are not receptive The person of reception and concierge are not receptive 10 March 2013
Rated 5.0 out of 5.0 by Awesome Hotel & Exceptional Staff & Service My husband and I chose this hotel to stay at the day before our cruise and the day after. From the moment we arrived we were impressed! We received first class service from everyone beginning with the bellhops, desk, the front desk check in, restaurant/waiters, bar area and pool/ ocean front beach, tiki bar area, grounds keepers, all staff was top of the line! We had dinner at the restaurant & the food was exceptionally tasteful! Hats off to the chefs and cooks for preparing a delicious dinner! The Concierge desk attendant made sure our cab was waiting for our ride to the cruise and afterwards after arriving back at the hotel early morning they took our luggage and told us to enjoy the pool area & did allow us to check in way earlier than 4pm. Next time we go to Miami its not just going to be to cruise we plan on booking a week just at this hotel! It is by far one of the best Holiday Inns we have ever stayed at! Thanks to all for a wonderful experience as we celebrated our 25th Year Anniversary! The staff went far and beyond providing a wonderful stay! We will be back! 10 March 2013
Rated 5.0 out of 5.0 by Attentive to guests From the moment we arrived, my wife and I were greeted and treated like we were the only guests. The staff was attentive from arrival to the moment we checked out. Thank You! 08 March 2013
Rated 4.0 out of 5.0 by hotel Room a bit small, but nevertheless clean and comfortable. Great location on the beach and boardwalk. Public areas very nice. Gym facility was tiny, poorly equipped and hot. 04 March 2013
Rated 4.0 out of 5.0 by Great service Second time staying here and I was just impressed as the last time! Great staff on board, always looking to make your stay special. Will definitely be back! 04 March 2013
Rated 5.0 out of 5.0 by Great Place to Go and Relax This place is in the middle of everything in South Beach. If you can stay here it is worth it. The Front Porch is a great eatting stop and the Pancake are great. 27 February 2013
Rated 5.0 out of 5.0 by A trip to the Boat Show What an ideal location for a meet with our son working on a boat exhibiting at the Miami Boat Show. We live in the U.K. he lives in Spain and both discovered that we were in Florida at the same time. Neither of us new where the boat would be but after a bit of internet searching thought that Collins Avenue sounded likely. We had made an excellent choice. Valet parking took away the traffic and parking nightmare, out of the hotel front door short walk and all the boats and brokers were there, out of the back gate and a pleasant stroll along the boardwalk to the restaurants and sights. It was a cold weekend by Florida standards but a heater arrived in our room within minutes of our inquiry. We realised that a few years ago we had stayed in the same hotel but both felt that on this occasion the whole hotel experience was. much improved. 24 February 2013
Rated 4.0 out of 5.0 by Easy beach access You couldn't ask for a better beach access from a hotel. We stayed there for a couple of nights twice in a couple of weeks. We were pleased with the staff the room and the easy access to not only beach but the down town area. 20 February 2013
Rated 4.0 out of 5.0 by Good location, employees had trouble understanding requests The hotel itself is very nice and a great location on the beach. The room was clean and neat. There was some noise from the properties next door very late at night but that is to be expected at any location on the beach. We had a problem with check-out. As Priority Club members, we were told check-out was 2pm. Head out for a walk and lunch that morning, back to the room at 12:30 to get ready & pack-up in time but the key wasn't working. After waiting in lines for the elevators and then in line at the desk, we were told that the keys stop working at Noon. Had to get a new key. Wasted 30 minutes doing that and they didn't want to give us the extra time to pack up even though it was their fault - not without a charge. Now, at 1:58pm AFTER I had checked out, I see a charge on my credit card. I tried calling the hotel to see what the charge was for, had to leave a message and no one has returned my call yet. Usually I really enjoy staying at Holiday Inns and although the hotel was great, the staff was not very helpful. 14 February 2013
Rated 4.0 out of 5.0 Great restaurants and great rooms Highly recommend an oceanfront room. Concierge could use better training with their greeting and speaking ability. Loved the lobby colours and decor. Restaurant food quality and service was very good. Staff accommodated for our children's needs diligently without asking (lids and straws on cups, booster was brought over). We ate at the restaurant 3 times over a 24 hr period. Good times. 13 February 2013
Rated 5.0 out of 5.0 by Great Value at Premium, Oceanfront Location I was in Miami Beach for a conference at another hotel, but chose to stay at this Holiday Inn instead. The value for its location & amenities were very surprising, and its access to local areas in Miami Beach & South Beach was extremely convenient. Close to the airport, this property offers a great value at a premium, oceanfront location, whether you're traveling for business or with your family! 13 February 2013
Rated 5.0 out of 5.0 by another great location.... on the way back from a cruise vaycay we stayed at this location. The beach boardwalk is right behind the hotel pool area. No streets to cross, no cabs to take. Really convenient. Grabbed a towel and ran right onto the beach. Took very long walk on boardwalk which runs behind lots of hotels. As Priority Club member I received a room with a beach view - perfect! Staff bent over backwards to make sure we were comfortable. Bathrooms could be updated a little but not a reflection on staff - otherwise everything was great! 11 February 2013
Rated 5.0 out of 5.0 by Great location, nice facilities and staff I stayed for 3 nights during a business trip and found the location very convenient. The room appeared to have been recently upgraded and was nice and clean. I found the staff pleasant and helpful. I was pleasantly surprised at the easy access to the beach even though I was unable to enjoy the beach because I was working. I will stay here again. 30 January 2013
Rated 5.0 out of 5.0 by Great Service by Staff & management The GM went an extra mile to accomodate me & my family despite being Sold Out. The front Desk Kim was very pleasing at the time of check in. Thank You 30 January 2013
Rated 1.0 out of 5.0 by Tired and Dated with poor customer service Very disappointed with our reward night stay. The hotel is very tired and dated and the staff are less than helpful. I would not stay here again or recommend this hotel. 28 January 2013
Rated 2.0 out of 5.0 by Great restaurant, despite of poor room Hotel dependencies such as lobby, common areas, pool and restaurant are nice. When it comes to room, then it´s another story: old ceiling (styrofoam, like old offices), old bathroom with the pipes exposed under the sink. The most stupid way of turning on the shower: need to pull the tap hard towards you; and it doesn´t keep the temperature, going from hot to cold and hot again... no way to relax. Despite of that, what I really liked a lot was the restaurant. Great dishes, very well prepared either in lunch or dinner. This saved the stay, together with the fact which has an easy access to the beach. 27 January 2013
Rated 3.0 out of 5.0 by Old Motel that Needs Attention I am a Platinum member and travel frequently with Holiday Inn. I have never given comments from any previous stays because I always felt I had a good experience. I had to give comments this time since I was not impressed. 1) The motel is old and our room was very small, out dated, and smelled musty. 2) The hall carpet is dirty and dated. 3) I asked for an upgrade to a suite and they said they would check and get back. I never heard from anyone. 4) No continental breakfast or discounts offered to their Platinum members. 5) $30 per day to park is excessive! On the positive side, the motel has a great location on the ocean. This location needs attention! 20 January 2013
Rated 5.0 out of 5.0 by PERFECT FOR LONG WEEKEND Great stay in mid-January - Lucy at Front Desk was awesome Room more than comfortable and well maintained Having shared property with Sheraton was great - two pools and great beach access Restaraunt was really quite good and Kids Eat Free was great deal - Grilled Cheese was best my son ever had Only down-side was a bit of noise late two nights, but not a huge issue 19 January 2013
Rated 4.0 out of 5.0 by Great service!!! Prior to coming to the Holiday Inn had read reviews saying that the service was not the best. After staying there for three nights I'm here to tell you that is not true at all. From the time we stepped out of our car til the time we left they could have not been nicer or more helpful. I highly recommend you try this place on your next vacation. 16 January 2013
Rated 4.0 out of 5.0 by Well worth the stay Arrived for a 2-night stay on 1/7/13 and I was immediately surprised by a valet at the entrance that I would have to pay $29 a night (+ tax) for valet parking. Unbeknownst to me, January 7th was the NCAA Football Championship, being played in Miami and accordingly I paid a great deal deal extra for my room. Because of the date(s) I was disallowed the complimentary upgrade as a Priority Club member. As a Priority Club member I did receive 2 bottles of Dasani and a 10 cent bag of pretzels delivered to my room a (on a $600 tab). Overall though I liked the place with its location right on boardwalk, right on the beach and just a short bus ride from South Beach, the bus stop being just a short walking distance away. The front desk folks were quite accommodating & professional, especially Lilianna & Judy. Can't comment on the food as I didn't eat any meals there. For whatever reason there was not a real "pool scene" going on and also the fitness room was a joke. A good choice for the money, a hotel feel to the place. 15 January 2013
Rated 1.0 out of 5.0 by Stay Elsewhere!! As a first time visitor to Miami from overseas this was not T a good introduction. We were aware that an arrival before noon meant the room would not be ready BUT the welcome we received was appalling. We are ICH Platinum Ambassador - no record of our existence. We were then questioned as to our authenticity. We're told an upgrade was not an option as they were booked out. Usually Ambassador members receive an upgrade.When we told them our booking was made 6 weeks before our arrival we were told by the "Manager??" That it was better business for him to upgrade people staying a week than 2 nights. Obviously ICH loyalty does not count!! Hotel was generally shabby and dirty. Had to be superman to work the shower. Told to try it again and give them a ring if it did not work. Bit difficult to do as Phone in room did not work, lifts broke down. Directions from the Concierge left us hailing a cab out in the street and being ripped off with double the fare. When we later told them they said we should have got details and they would make sure the cab driver did not work again! If they had hailed the cab as most decent hotels do for staff would not have been a problem. Location was great and with better management could have been a great stay. As a result we left Miami vowing never to return. 15 January 2013
Rated 3.0 out of 5.0 by Fine for a budget short stay Its a 3 star hotel in Miami, so it is what it is, but its a fair deal if the price is right. On the beach and not too far from South Beach so location is ok, if not the most sulubrious area. Parking is ridiclously expensive as every where in Miami Beach. Front desk staff were friendly and helpful. Room was clean and comfortable but in need of a refurb. 11 January 2013
Rated 4.0 out of 5.0 by Restaurant very understaffed I am a priority club member. The restaurant is very understaffed waited around 5 min. to be seated. About 15 guest in the restaurant at the time waited about 15 min. nobody came around to wait on us so we got up as we walked out in manager was standing by the entrance and I made a comment to him you need more staff waited almost 15 min. no service have a good day and walked out. Mark 06 January 2013
Rated 3.0 out of 5.0 Miami stay at Holiday inn Room is too small. Toilet flushing broke.... Great location. Food not great but OK. 04 January 2013
Rated 1.0 out of 5.0 by poor at best Hi I had one of my employees stay there for an extended stay. I did not receive the negotiated rate, also the communication between the managers was terrible 18 December 2012
Rated 4.0 out of 5.0 by Beautiful location and great staff Awesome view of the beach. Greeted as a PC member and upgraded to a great view and complimentary drink tickets. The pool is great but the hotel is right on the beach so make use of it. Room service was timely and tasted great. The room was small and you can tell it's a older hotel. But the beds were comfortable and it's Miami, you probably won't be in your room for very long. 17 December 2012
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