Rated 4.2 out of 5 by 108
Rated 5.0 out of 5.0 by Dave155 Great staff
Always made to feel very welcome staff are always very accommodating
28 February 2014
Rated 5.0 out of 5.0 by Vickycs Excellent customer service
The staff really made the stay enjoyable. Every person in the reception staff, pool staff, restaurant staff and cleaners were helpful and friendly. The food was really good and the pool was a lovely temperature and the whole family really enjoyed the stay. We will be going again very soon.
26 February 2014
Rated 4.0 out of 5.0 by gavmo13 Good enjoyable break, shame about the loyalty failure
I stayed at this hotel on Saturday 15th February and whilst I cant complain about the service, the lovely food and drinks, the peaceful nights sleep and the helpful staff I cant help mentioning that as a Platinum member of the loyalty program I was promised 500 points but sadly they had no vouchers left so I took honest promise from the receptionist that she would credit this manually, alas it never happened, furthermore once checking out the duty manager or main manager of the hotel asked was their any problems with my staff, I mentioned the failure of the 500 points and he said he would make that 1000 as a gesture of goodwill.
Sadly this also was false and never happened so whilst its a lovely hotel dont take the comments as acurate as they say when they promise points as loyalty as it never happens.
Sad really as they only lose customers who will choose hotels were they do recognise their platinum members.
20 February 2014
Rated 5.0 out of 5.0 by Geordie40 Excellent Stay
Good atmosphere, friendly staff, would recommend this hotel
16 February 2014
Rated 5.0 out of 5.0 by kimdon Weekend Stay
The warmth of this Hotel just gets better.
We stayed at the Holiday Inn to visit your University daughter, our intention was to go out in the town, but we are so pleased that we stay at the Hotel, Restaurant food, service & a really good selection of wine, & to top list you get the best breakfast by far.
Fantastic many thanks
Kim & Donna
See you again in a few months.
12 February 2014
Rated 5.0 out of 5.0 by Dola Great staff, handy location.
The staff in the Holiday Inn, Stoke are some of the friendliest I've met in any hotel. Nothing is too much trouble, from Charlotte in the restaurant to Matt and Julie in the bar. Gareth is always around to assist if required.
The beds are very comfortable, the rooms spacious and the hotel is very quiet given it's so close to the motorway.
09 February 2014
Rated 5.0 out of 5.0 by MrMRP The extra mile!
The staff at the Holiday Inn Stoke did everything to make my stay as enjoyable as possible. They certainly looked after me when I was there, nothing was too much trouble. Great service in the bar and restaurant and the reception staff were also very attentive.
Great to see the hotel manager walking around checking that everything was OK with the service.
Well done, keep up the great work.
07 February 2014
Rated 5.0 out of 5.0 by Clydy Staff
Friendly and very helpful staff. Nothing is to much trouble and they go the extra mile to make your stay comfortable.
04 February 2014