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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4

based on 682 reviews
82%
Recommend This Property

Ratings Breakdown

682reviews

  • 5 Stars
    309
  • 4 Stars
    197
  • 3 Stars
    95
  • 2 Stars
    43
  • 1 Stars
    38

Very tired legacy property

By

22 July 2017

This hotel has superb proximity to the M6 and A500 but that's all that it has going for it.

Feels like IHG has got complacent about the property - whole place in need of a refurbishment/overhaul (if knocking down and starting again is not feasible).

Unless you get lucky you have a long walk on your hands to get to your room through labyrinthine system of corridors and stairs. Rooms are invariably small, tired and poorly equipped.

The bar area is inadequate in terms of size and location - situated too near to reception/entrance. Busy and noisy this is no place to relax with a paper and a glass of wine as I am accustomed.

Breakfast area is also poorly designed - tables are so close together that it feels like an obstacle course getting to the buffet which when I visited was under-stocked on many items.

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Excelent Holiday Inn

By

21 July 2017

club

Newcastle Under Lyme is one of the best of the chain we have visited

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Incorrect rooms allocated. No towels for second occupant

By

20 July 2017

club

We ordered two rooms, one of which we asked for twin beds. On arrival we were allocated 2 double rooms, this was altered at the desk to a double and a twin (the twin contained one double and one single bed). In the twin there was no remote for the tv and the phone did not connect with housekeeping or reception. On showering in the morning it was found that there was only one set of towels in the twin room that could potentially have slept three people. Not up to the expected standard

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Great stay for Alton Towers

By

19 July 2017

club

We stayed here for our trip to Alton Towers the following day which was about 25 mins away. Hotel very clean, we were really surprised by the lovely bright welcoming entrance and also the fabulous facilities at the Spirit Health Centre. The food was lovely ad great choice for breakfast. We would definitely stay here again for our next visit.

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Good bed, so so service

By

19 July 2017

club

Room was fine . . A bit dated, but clean. Dinner service was not the best. Server didn't seem to want to be there. Food service quick, but not overly tasty.

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Awesome

By

19 July 2017

club

Great stop off if travelling to Alton Towers. Very family friendly.

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Convenient, comfortable, just the job.

By

17 July 2017

club

This hotel does everything you need it to do. Convenient off M6 when travelling. Welcoming staff, good facilities. good food, comfortable bed and a swimming pool - what more does one need?

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Good service

By

15 July 2017

Very friendly welcome. I had, incorrectly, ticked executive room with sofa bed when booking which meant the sofa bed was made up on arrival. We asked for the linen to be taken off and bed converted back to a sofa, which was done speedily and with courtesy. When I offered a tip, the lady said it was her job and declined it.

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Courteous and friendly staff

By

15 July 2017

club

ideal location, fantastic staff, very helpful, reasonable food, child friendly.

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Holiday In Stoke on Trent

By

14 July 2017

Excellent friendly staff
Quiet location
Wifi's a bit hit a miss though

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Yet another good stay

By

08 July 2017

Stayed many times - this was a good stay as usual.

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Ok stay

By

08 July 2017

club

Every time I moved on the bed it would squeak. Breakfast didn't have much choice. Dinner time food was good.

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