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Recensioni degli ospiti
Ogni recensione e valutazione che riceviamo viene verificata per garantire che le informazioni pubblicate vengano fornite solo da ospiti che hanno effettivamente soggiornato nell'hotel.
82%
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Esperienza complessiva

4,1

in base a 1460 recensioni
82%
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Ratings Breakdown

1460recensioni

  • 5 Stelle
    724
  • 4 Stelle
    397
  • 3 Stelle
    171
  • 2 Stelle
    104
  • 1 Stelle
    64

Great double double room

By

aprile 11, 2021

Great room and usable amenities. Everything was spotless. Unfortunately the bath was broken and there was insufficient soap - a real worry in Covid times... but the staff were helpful in sorting! The lady we spoke to about the broken bath, was however, dismissive ... stating ... “but you could have still had a shower???” ... which we weren’t impressed with...

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Be warned

By

aprile 01, 2021

platinumelite

When downloading the QR menu I was directed to a site where my credit card details were needed? I thought it strange but nevertheless I filled the form out as it stated no money would be taken, as soon as I clicked go £39.00 was taken from my account. Disgusted that a hotel chain would be in collusion with such a site. As a platinum Elite member I have never had this before and will think twice about uploading any menus, suffice to say I went to the local shop for food and drink so the hotel lost our food order....

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Great stay

By

marzo 25, 2021

club

The staff at hotel were all excellent but the evening receptionist PRASAD, stood out amongst them. Couldn’t have been more helpful. A credit to the hotel that many other places I’ve used could do with.

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Business trip

By

marzo 22, 2021

Despite Covid very well looked after by staff, limited food menu but understandable, clean rooms and well maintained

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excellent service, very comfortable room

By

marzo 20, 2021

Would highly recommend this hotel. Staff were friendly and very efficient. We were staying overnight to attend a funeral so it was a relief to have no problems at all during our stay.

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Recent stay

By

marzo 14, 2021

Stayed at this hotel many times, room really needs updated staff asking about scores when check out didn't like that apart from that and the rooms needing desperately some money spent on it.... holes in wall etc....


Bed comfy, liked the qr code touch for room service too

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Great nights stay

By

febbraio 28, 2021

club

Clean, tidy and felt very safe in the hotel and my room

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It the best not the worst

By

febbraio 15, 2021

Check in was slow receptionist was too thorough in what documentation we needed and if we was to be stopped by police etc what we would need, food is extortionate for what it is I ordered chicken burger chips, a cider and desert and come to just under £30 and that’s one of the cheaper options what I got was a beef burger couldn’t be bothered to complain as it was late and I had already waited some time for the food. Certainly not worth the money they charge seems they are milking the system as people can’t eat out and there is nothing else nearby. Room was ok,

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MR SANT

By

febbraio 14, 2021

GREAT TEAM, CLEAR ROOMS, CLEAR PROPERTY AND GOOD STAY

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Great hotel, decent food clean rooms, friendly reception staff

By

febbraio 07, 2021

Great hotel,
decent food (decent amount of veggie options)
clean rooms,
Friendly reception staff

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Very welcoming and Covid safe

By

febbraio 05, 2021

All staff were very friendly and make me feel very safe at all times. Dinner and breakfast were all delivered to my room on time and still hot. Would definitely recommend

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My stay at Stoke

By

gennaio 26, 2021

Good hotel clean and well looked after great customer service and excellent quality of house keeping during this trouble time meals excellent arrived on time and hot a good choice to the check in at front desk excellent quality and they acknowledge that I was an spire elite member and if I'm back down Stoke again I will be staying with you again

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