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Rated 4.5 out of 5 by 192 reviewers.
Rated 5.0 out of 5.0 by Professionally run I received a wonderful welcome and a very efficient check-in. The room was comfortable, very clean and well-appointed. This hotel is directly alongside Norwich City football ground and there was a match scheduled during my stay. I was warned about this, told the times it was likely to be most busy so I could arrange my schedule accordingly, and my friendly receptionist hoped that it wouldn't adversely affect my stay. A very enjoyable and relaxing stay, made all the more so by the professional and attentive staff. One tiny niggle was the queue and 10 minute wait to check out (I'd suggest that one person on reception on a Sunday morning may not be enough, though the receptionist was characteristically pleasant and apologetic). 16 March 2013
Rated 3.0 out of 5.0 by let down by the wi-fi I regularly stay at the Holiday Inn Carrow Road and think the hotel is of a good standard and the staff are always helpful. If only the wi-fi was better in the public areas, it is the one thing that lets the hotel down 04 March 2013
Rated 4.0 out of 5.0 by Great Service The bed was very hard, but when we went to reception they added a topper which made the bed slightly softer. We have stayed at this hotel on a number of occasions and find the staff very friendly. If you had a problem they would come and sort it out straight away. 04 March 2013
Rated 5.0 out of 5.0 by 1st class in everyway we have stayed at the holiday inn on Carrow road many times over the last 6 years, mainly for the football but also for leisure and very often for the twixmas break. we have always found the staff very freindly and we have always been made very welcome, everybody is there to help including the cleaners,bar & restaurant staff, reception & management. on match days when the hotel is very busy we as hotel guests are always given priority on service over non staying guests. the Carvery is excellent value and the food is of a very high standard & the service 1st class. the rooms are as clean and comfortable today as when the hotel 1st opened 6 years ago, the hotel is looked after and run very well indeed. Well done to all concerened ! 16 February 2013
Rated 4.0 out of 5.0 by I always have a good nights rest here. I always have a good night here. The Reception staff are a pleasure to talk to, helpful and polite. The rooms are clean and everything works. The Air Con can be a bit dry. 12 February 2013
Rated 4.0 out of 5.0 by Norwich City Arrived at 9:30 in the evening after a four and a half hour train journey. The weather was very poor, there was snow outside the hotel and the temperature was bitter. So was hoping, for me and my business travelling companion, for a cheery welcome. So having to wait whilst the desk staff finished his work, then answered another telephone call then to be presented with a couple of room keys, albeit with a smile, was a bit less than I hoped for. No Platinum Priority club welcome, nix, nada. Comfortable rooms, nice bright hotel ambience, good breakfast, cheery bar staff all created a positive outlook and we enjoyed our stay. Checkout: No 'did you enjoy your stay', no 'thanks for staying with us', no 'goodbye'. Just a simple bill payment and exit. I would stay at the hotel again and I would recommend to a friend. But I would like the front desk to operate like other Holiday Inn Group hotels. Not gushing, not over the top, just friendly. 31 January 2013
Rated 5.0 out of 5.0 by Rooms are a good size Service was very good and friendly.Well worth the money. Will be going back. 26 January 2013
Rated 5.0 out of 5.0 by Great room and service again! We've stayed in several hotels on our trips to Norwich and the last four times have been at the Holiday Inn, Carrow Road. We find the rooms and service first class and the cost of the room very competitive so now never even look at booking anywhere else! 18 January 2013
Rated 5.0 out of 5.0 by Loved it Loved everything about this hotel we were visiting for football and staff were very kind to swap our rooms for a pitch view rooms were very comfortable and atmosphere in hotel was buzzing breakfast was the most varied and tasty breakfasts so much choice would recommend this hotelnand will be back to stay FAB HOTEL! 18 January 2013
Rated 4.0 out of 5.0 by Very comfortable with professional staff This was a well priced option for a reunion in Norwich with friends. 18 January 2013
Rated 5.0 out of 5.0 by Business & Pleasure, Ticks All The Boxes... As a Writer, it is important to me to be able to rely on a Hotel where I can work uninterrupted in a quiet yet professional atmosphere with the option, if needed, of seeing clients and contacts in a similarly reliable environment. The Holiday Inn at Norwich City fits my needs perfectly. The rooms are spacious, contemporary, well stocked and scrupulously clean-and the bed? I wish I could bring it home with me! The staff are all, without exception, bright, friendly/cheerful and very professional in all that they so, able to make you feel important and valued without being obsequious. The bar and surrounds are clear, roomy and a place where you are perfectly confident of being able to invite a guest or colleague and not feel self-conscious about any aspect of your surroundings. The Hotel does what it does-the surrounds are not spectacular and the building design is practical rather than ornate. However, it is what happens at the heart of the Hotel which matters here, not its facade. That is, as far as Norwich is concerned for me, of unparalleled quality. 17 January 2013
Rated 5.0 out of 5.0 by Great Hotel I stop at this hotel at regular intervals and find the staff really friendly, approachable and professional. The hotel itself is nestle onto the football ground, with the rear of the hotel giving great views on the pitch. If you're lucky you may even catch a match! 10 January 2013
Rated 5.0 out of 5.0 by Excellent Hotel a credit to all of the staff My wife and I where in Norwich for a friend's surprise birthday party. The hotel forms part of the Carrow Road Stadium with splendid views of the pitch, which must be heaven for football fans. The hotel is fairly new so the standard of decor is excellent. All of the staff were very welcoming and friendly. We were in a standard twin double room which was spotless and spacious, likewise the bathroom with a bath long enough to stretch out in! Breakfast was standard fare and the breakfast room well managed. For a mid range hotel the standard of service, accommodation and facilities are excellent , a real credit to the efforts of the staff and IHG. 07 January 2013
Rated 5.0 out of 5.0 by comfortable beds and good view of pitch good pitchveiw just what we wanted and good veiw if you cannot get tickets to see the match you want comfortable beds and freindly staff 06 January 2013
Rated 2.0 out of 5.0 by don't expect everything to be available............... we wanted to eat in the restaurant and was told that the restaurant was open but only serving a very limited menu (in fact the same as room service as it was between Christmas and New Year. We wasn't told on checking in and only found out by a very 'surly' bar staff employee. Also the bar was full of very loud and drunk football fans so if you want to avoid this don't go when the team are playing at home. Breakfast was a nightmare - waited an age for tea/coffee then 2 pots turned up!!!!!!!!! food was ok but not very hot. Not the place for a romantic weekend away especially on match days. Was told the town was 10 minutes - we didn't stroll and it took a good 20 minutes. 06 January 2013
Rated 4.0 out of 5.0 by Good hotel Very impressed with the hotel itself - the staff were all very friendly, the rooms were spotlessly clean and comfortable. I was particularly impressed by how quiet it was, you couldn't hear any noise through from adjoining rooms which was lovely. Also liked the choice of firm and soft pillows, a nice touch. The only thing I was disappointed with was the breakfast - there was a good choice of food, however the sausages were pink inside and I decided it was safer not to eat them. Would also like to see dairy free spread if possible. Otherwise, good hotel I would go to again (but probably wouldn't have breakfast!) 06 January 2013
Rated 3.0 out of 5.0 by average stay Five of us stayed here as we were going to a wedding, pre booked and also managed to arrange early book- in so we could get ready for the wedding. Our room was big and roomy and partly overlooked the football stadium, everything was available and clean. The air conditioning does make a terrible noise so rememeber to switch it off if you stay here. the bathroom wasnt huge but it was adequate, the drain in the sink had a fault and it took forever to empty but reported this on check out which they said they would look at. Didnt have a great sleep as the bed wasnt very comfy, and did seem to slope into the middle. Arrived back at the hotel before midnight on new years eve, and ordered a sandwich, it was very basic on two slices of white bread with a few crisp in a little pot certainly wasnt worth almost six pounds!!. When we asked for the tv to be turned over and up so we could watch the countdown to midnight the barman did it but a little begrudgingly. The breakfast wasnt the best I've had I didnt like the sausages (possibly lincolnshire) and there were no fried eggs, everything was hot though. Overall it wasnt too bad, but compared to another Holiday Inn Ive stayed at it did fall short of what I was expecting but I will stay at Holiday Inn's in the future. 02 January 2013
Rated 4.0 out of 5.0 by wireless, dining area the Hotel was comfortable .very clean staff were helpful and courteous ,it would have been much more comfortable if you did not have to go to the lobby to get wireless internet .it is in the hotel so how come not in the hotel rooms ,, Also the dining room was uncomfortable sitting so close to people all in a row. The dining room leaves a lot to be sorted out, so one can eat breakfast with your family and not staring at each other because conversation cannot be private .THESE ARE MY CONCERNS AS TO IF WE WOULD STAY AT THE SAME HOTEL AGAIN 15 December 2012
Rated 5.0 out of 5.0 Very comfortable and clean, friendly helpful staff we had a very comfortable stay. only downside was the crowded breakfast setting due to the party dance floor taking up the space 14 December 2012
Rated 5.0 out of 5.0 by Great Experience Stayed In Holiday Inn Norwich city for the first time travelling from London. I checked in and requested for an upgrade and I was upgraded to an executive room on the 6th Floor. What a great experience, very friendly staff and effiecient service. 11 December 2012
Rated 5.0 out of 5.0 by Christmas party My second stay within six months and again I can give only praise to all of your staff. I have not heard a single moan or groan from any of my work colleagues only that people had a really great time. The food and service and following entertainment were all excellent. I am looking forward to the summer of next year when hopefully we will be having a boat trip and party the night away in Norwich. I would also like to add further that both visits to Norwich for pleasure rather than work have been superb. The people of Norwich are so friendly it makes it so much easier to relax. 08 December 2012
Rated 4.0 out of 5.0 by Nice hotel but ..... Enjoyed the stay in the hotel except for shocking attitude towards blue badge holders. There are plenty of blue badge spaces but they let them fill up with non blue badge holders. Breakfast very average. If you have a room facing the football pitch at this hotel, expect lots of wind noise. 01 December 2012
Rated 3.0 out of 5.0 by Not that faboulous The bedside tables were dirty and we had to clean them ourselves before feeling comfortable. The bed was wrongly made, we had to redo it. Not that it was that important but as a Priority Club Gold member, i normally get some little extra which was ignored here. Maybe it had to do with us booking through Ryanair but as I showed my card at check-in, they were not flexible to change. We stayed three nights and the prices were nearly simple to double from one night to the next. I still recommend it for its location and the bar but calling it marvellous or fabulous was not the case when we stayed. They also could not help with a plug converter to continental plugs which is normally not an issue in hotels rated 8.8. 26 November 2012
Rated 5.0 out of 5.0 by another excellent stay this hotel is always excellent. Sadly the rate has been increasing gradually all year and is now outside my budget so no more stays for me. 21 November 2012
Rated 5.0 out of 5.0 by Consistently Excellent I travel a lot to Norwich and Norfolk in general for work and often need to be away for 4-5 days at a time. It had always been my intention to sample as many of the counties hotels and inns as possible whenever I did so. However, after my first trip at the Holiday Inn @ Carrow Road I saw no reason to go anywhere else. The Hotel delivers everythng that I need to a very high standard-and consistently so. The rooms are spacious, contemporary and comfortable. The food/drink is excellent, the range of the former having just been expanded. The staff are all friendly and approachable, no matter what the reason, query or, in my case, occasional silly question that I should probably know the answer to! For working its ideal: the restaurant and bar area and immeditely adjacent to it is ideal to meet clients and work whilst having a drink or snack. The broadband signal is strong, indeed, the reception for this in the rooms has been much improved of late: although it would be nice to be wi-fi in the room, rather than having to access a USB cable. For relaxing, again, its ideal. Plenty of space and options within the City are a quick walk away. The Hotel is part of a large chain but has the feel of a privately ran establishment where every customer is made to feel special, welcome and valued. I will return throughout 2013, of that there is no doubt. 19 November 2012
Rated 4.0 out of 5.0 by Good all round apart from....... Stay here often, like it very much and although the food looks good we cannot bring ourselves to eat in the very bland canteen like restaurant. The tables are too close togather in regimental rows, very unappealing to a couple who wish to have an intimate dinner. We do breakfast occasioally but are in and out in about 10 mins. 05 November 2012
Rated 5.0 out of 5.0 by Excellent Hotel We stayed here for 3 nights in October and found the hotel to be clean and well maintained. The staff are excellent, nothing was too much trouble for them and they were always bright and cheerful. The food was very good, nice size portions and nice and hot. Waiting staff and bar staff were very good too. All in all I would highly recommend this hotel. 05 November 2012
Rated 4.0 out of 5.0 by Enjoyed This is our second stay at the holiday inn in norwich,we enjoyed the hotel as it was all very smart,we stayed in room 512 which was very spacious.The parking was good and we enjoyed a very nice evening meal served by a very pleasant young man.My only concern was at breakfast we asked to eat our meal in lounge as I do like a lot of space around me,the tables were set for breakfast but the man said he had to fill the dining room first as others would want to sit in the lounge as well,I did say I did not like the dining room but he would not give in and gave us a round table by the window,my breakfast was not enjoyable and I thought this man was not very obliging,we love holiday inns and its the first time we have ever met a staff member like him. 05 November 2012
Rated 5.0 out of 5.0 by Friendly, helpful staff and comfortable rooms Reception staff were extremely friendly and helpful, beds were very comfortable and rooms were spacious and clean (There was plenty of room for the travel cot). We paid for breakfast within the price of the room, which turned out to be very reasonable. Would definately recommend this hotel. 04 November 2012
Rated 5.0 out of 5.0 by Great service and relaxed atmosphere Met up with friends for weekend. Second year we have stayed here. Comfortable hotel with helpful staff especially at reception. Very busy at breakfast so a bit slow to clear away, but staff doing their best to cope. Would recommend to friends. 03 November 2012
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