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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.5

based on 631 reviews
96%
Recommend This Property

Ratings Breakdown

631reviews

  • 5 Stars
    417
  • 4 Stars
    164
  • 3 Stars
    33
  • 2 Stars
    12
  • 1 Stars
    5

Another great stay.

By

2016 七月 13

Stayed here a few times over the years. Nice to be recognised, respected and have a few laughs with the staff.

Nice upgrades to the rooms. Clean and comfortable. Used the mini gym, bar and breakfast facilities.

Posted byHotelStaff
2016 七月 14
Great review footballfan66, I am really chuffed with your comments. It always gives me great pleasure to read my team has delivered excellence over the years and thank you for sharing your experience. I do have an outstanding team which I am really proud of. Thank you for loyalty as an IHG Platinum Elite member and we await to welcome you back very soon. Best Regards, Hiren Varvadekar General Manager
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Comfortable and friendly

By

2016 七月 13

club

Stayed for one night while attending a party at the Norwich football ground. Perfect location. Extremely friendly and efficient reception staff, comfortable room and no problems during our stay. Recommended especially if you want to be close to the football ground.

Posted byHotelStaff
2016 七月 14
Thank you for taking time to share your feedback. We are indeed very lucky with our hotel's location, we are adjacent to the football club and within few minutes walk from the train station. My team does a great job in looking after our guests and I am pleased to hear you had a positive experience too. Many thank for recommending our hotel for it location and we look forward to seeing you in near future. Kind Regards, Hiren Varvadekar General Manager
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Nice Hotel

By

2016 七月 13

club

Hotel overall was nice, Clean bedrooms , good room service and a friendly staff.
There was no fridge in the rooms.

Posted byHotelStaff
2016 七月 13
Thank you for your review and I am pleased to hear you liked our hotel and my team looked after you well. On your next visit please let us know in advance and we will endeavour to have a mini fridge in your room or alternative book one of our executive room or a suite which has a mini fridge, along with Nespresso coffee machine, Grohe Power&Soul shower and luxury bedding. See you very soon. Best Regards, Hiren Varvadekar General Manager
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Overnight Stay In Norwich

By

2016 七月 11

club

Very good hotel, great room, great food, would stay there again

Posted byHotelStaff
2016 七月 13
Thank you for your review, it is always great to hear from our guests that we delivered a great experience and thank you for your time to share your feedback. We all await for your return visit. Kind Regards, Hiren Varvadekar General Manager
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Great hotel - pity about parking charge

By

2016 七月 11

club

Good, fairly new, HI hotel, clean, tidy and with friendly staff.
Room was clean

Posted byHotelStaff
2016 七月 13
Many thank for your review and I am delighted to hear you had a great experience with us and my team were friendly. I am sure we will get to see you very soon again on you next visit to Norwich. Best Regards, Hiren Varvadekar General Manager
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What a view!

By

2016 七月 04

Had a room with a view right onto the football pitch of Norwich City FC. As if your watching from the stands! Sadly no game on during my stay. But will come back for sure. Friendly and helpful staff!

Posted byHotelStaff
2016 七月 06
Thank you very much for your review. I am delighted to hear your stay was enjoyable with us and you enjoyed the fantastic view of the Norwich City Football pitch, it is truly unique. I am pleased to hear you will be back to our hotel and we all await your visit. Best Regards, Hiren Varvadekar General Manager
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Comfortable bed and great service

By

2016 七月 04

club

Good location. Staff attentive. Comfortable bed. Groups swamp the restaurant.

Posted byHotelStaff
2016 七月 06
Many thanks for your great feedback, we aim to deliver fantastic experience to all our guests and thank you for letting me know my team were attentive. We have recently changed all our beds and I am delighted to hear it was comfortable for you. We look forward to welcome in soon. Kind Regards, Hiren Varvadekar General Manager
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Comfortable bed, but bad lighting

By

2016 六月 29

No further comment. And I certainly do object to Your demands that the review should be at least 50 characters long. So, to be on the safe side - is this sufficient?

Posted byHotelStaff
2016 七月 03
Thank you for your review, we have recently replaced all our mattresses and I am pleased to hear you found the bed comfortable. Many thanks, Hiren Varvadekar General Manager
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Great Stay

By

2016 六月 28

club

Couldn't fault anything. It was a first class experience, room was very clean and comfortable.

Posted byHotelStaff
2016 七月 01
Thank you Canary Soccer for your faultless review, it's great to hear me team delivered a first class experience. I am sure we will see you soon and thank you for being a loyal IHG member. Best Regards, Hiren Varvadekar General Manager
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Great customer service and hotel atmosphere

By

2016 六月 27

Would highly recommend this hotel. Staff are great and the room was very clean and comfortable.

Posted byHotelStaff
2016 六月 28
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something we take great pride in, so thank you for your feedback and high recommendation. Thank you for your loyalty as an Gold Elite IHG Rewards Club member and we look forward to welcome you back. Kind Regards, Hiren Varvadekar General Manager
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everything was fine

By

2016 六月 26

club

a pleasant, enjoyable stay, dependable as usual - comfortable and met expectations

Posted byHotelStaff
2016 六月 28
I am pleased to hear your stay was enjoyable and pleasant, it is great to know we have been dependable as usual and thank you for your review. See you soon. Best Regards, Hiren Varvadekar General Manager
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Bed

By

2016 六月 23

club

Comfortable beds, slept well all night. Not to hard and not to soft

Posted byHotelStaff
2016 六月 23
Thank you Roffen65 for your review, we have recently changed all our beds and bedding and I am really pleased to hear you slept well all night. You now know where to stay on your next visit for a comfortable night's sleep! See you soon. Best Regards, Hiren Varvadekar General Manager
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