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Rated 4.0 out of 5 by 639 reviewers.
Rated 5.0 out of 5.0 Love it here!!! This hotel and location was PERFECT!! The staff was very friendly and helpful. The entrance to Universal Studios was directly across the street. Close to International drive and lots of places to eat. The room was nice and the hotel was very clean. We even bought our park ticket in the lobby. Will definitely stay here again!!! July 4, 2015
Rated 5.0 out of 5.0 Amazing Service, fantastic hotel! My partner and I stayed here for thirteen nights in June. From the minute we checked in at Reception, the staff were second to none. There wasn't one member of the team of staff that was any less than willing to bend over backwards to help us out with any request we had. Imelda (not sure of spelling!) on Reception was so friendly and helpful to me many times during my stay, and Wade the security man was always happy to get my parcels for me from the post room and help me carry them to my room. I can't get over how lovely everyone was! The Reception area was lovely, plenty of chairs to sit and wait for taxis and things. The pool was great, good size, and deep enough and wide enough to actually swim in. It was clean and well kept and the water was the perfect temperature. Loads of sunloungers and a kiddie pool too. The room was really nice, it had everything we wanted. Fridge and microwave were both clean and fully functional, there was a well-stocked coffee/tea maker as well. Beds were comfortable, the pillows were really nice! And plenty of blankets too. The room was spacious and really nice to relax in too. There weren't many plug sockets throughout the room, but we had enough just the same. The beds were a bit on the narrow side but my partner and I are both thin so that wasn't an issue for us (although my partner may disagree, my knees and elbows are everywhere when I sleep!) The room was well cleaned every day, the housekeeping staff were all very friendly and great at their jobs, they always had a big smile and greeting for us as we passed them in the hallways. Bathroom was really nice, huge mirror and the shower was perfect, easy to use and good strong flow of water. We didn't get breakfast in TGIs, but we did eat there a few evenings, the food was really good every time. There's also plenty of other food places within walking distance - there's also a Walgreens five minutes away which we used for drugstore purchases and snacks for the room. We were in Orlando for the theme parks, and this hotel is in the perfect location. Literally right across the road from Universal's entrance. A 10 minute walk to Citywalk, they do have a complimentary shuttle there but we were more than happy to walk as it is so close. There's also a complimentary shuttle from Universal to Seaworld, Aquatica and Wet'n'Wild so it's easy to get around. There's free parking for residents as well, we didn't drive though. We're getting married in Orlando in 2017 and have already recommended this hotel to our guests as a great hotel to stay in while they're around :) Will hopefully be back ourselves to stay there at some stage, loved it! July 4, 2015
Rated 4.0 out of 5.0 by Good value Everything meet my expectations. Only down side is the room has a musty smell unless you turn on the A/C very high. There are limited shuttle schedules for Universal Studio and they fill up very quickly. You have to be present within 24 hours to reserve space on the shuttle. At 4 pm check in, the only shuttle available is 10:30 am. I was told Universal Studio arranges the shuttle, therefore hotel has no control. July 3, 2015
Rated 4.0 out of 5.0 by Close to Parks, Excellent Staff, Very busy location! This hotel is within walking distance to universal studios and the two bedroom suites are spacious. The staff are by far the best asset of this hotel besides location. The staff were amazing and went out of their way to help us with anything we needed. The pool was nice and fun for small children and adults. The restaurant was nice and kids eat free so that was a nice perk. The hotel needs some updating but was clean overall. The carpets in the hallways and rooms could use a really good shampooing or replacement. A few things weren't working in our room like the toaster and ice maker in the fridge but they weren't necessities. The hotel was very crowded when we stayed but there wasn't any noticeable noise, just crowded parking lots and elevators. I would stay here again if I was going to Seaworld or Universal. June 30, 2015
Rated 4.0 out of 5.0 by Buen lugar para descansar de los parques Buen lugar para descansar de los parques y de buena ubicación para el traslado comodo. La decoración puede ser mejor pero es tranquilo para una estancia de vacaciones en los parques de disney June 30, 2015
Rated 5.0 out of 5.0 by Home away from home This hotel has the friendliest and most helpful staff that I have ever encountered. EVERY SINGLE STAFF MEMBER that I came across during my week long stay took a moment to greet me. After being at the hotel for an entire week, I can honestly say that I did not have one bad thing to say for myself, nor did I hear of anyone else staying there complain of anything. I told one of the front desk managers that I thought that their hotel could offer hospitality lessons to others. Karen (at front) was so helpful (AWESOME, actually) and I missed her once I got home. She has become a long distance family member in my heart. I can't wait to go back and visit them again. With me on the trip were my 14 yr old daughter and her best friend. They loved the place as well. June 29, 2015
Rated 5.0 out of 5.0 by Full extras Affordable I checked in at 7ish pm and the personnel at the front desk did not took that long to find my reservation and give me my room card. I stayed on the 9th floor and the view was amazing, I was not bother by any noise outside or inside the hotel. On the first day my room was very cold and I call the front desk so they could help me figured out how to regulate the temperature, a very nice guy knocked on my door a few seconds after I made that call and was very professional and instructive. The beds are super comfortable and so are the pillows, I slept like a baby during my three day stay. Room always clean and packed with amenities every day. I have to say that the staff and hotel services really made my trip much easier, since you can buy park tickets at the kiosk in the lobby and get a discount and the hotel provides you with shuttle service. I also used the wake up call and requested for two taxis, and they were always on time. June 29, 2015
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