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Rated 4.2 out of 5 by 283 reviewers.
Rated 5.0 out of 5.0 by Great Place for Business Speedy check-in and check-out. Friendly and responsive customer service. Great location for business with ADB. 30 June 2014
Rated 4.0 out of 5.0 by Best Location A little bit old and dim but its proximal location to the mall is the main driver. 29 June 2014
Rated 5.0 out of 5.0 by Will keep coming back Very happy with my last weekend stay at Holiday Inn Manila Galleria. When i got back from HK on a Thur (frustrated from my Hotel experience there), the next day I booked at Holiday Inn Manila Galleria to relax further. I booked for 2 nights with hubby at a Junior suite, was very happy to be upgraded to an executive suite. I was so happy! The executive suite is so big and relaxing!Upon check-in I was assisted by one of the front office peeps, Ryan, very friendly and professional guy. Always smiling and represents Holiday Inn very well. You should see the way he hands me back my credit card and receipt! He is really different! When I got to my hotel room, after a couple of minutes, someone knocks on the door and delivers fruits and chocolates, plus a personal note from front office. I am delighted! Breakfast at FAB is still the same, though I missed it. Have been staying in this hotel since around 2009, i think, so I can say that I am very familiar with the food served during breakfast. Hope to see some changes. Also during breakfast, hope that the waiters will just wait for you to finish your meal instead of going back and forth the table to ask so they can get rid of used plates. Sometimes, they want to get my plate and i'm not done with breakfast yet. But to sum up all is good everytime I stay at Holiday Inn manila Galleria and will keep referring this to my friends. 29 June 2014
Rated 4.0 out of 5.0 by Excellent hotel Recently stayed at this hotel on May 29. Staff was great they allowed me to check in early and was allowed to check out later because my flight was later at night. The breakfast was great so many choices for food. Location was also great. Hotel is connected to the Robinsons Galleria. I had stayed at the Crowne Plaza which is next door and is a five star hotel prior to this stay. Holiday Inn is a much better hotel and its only considered a four star. Will stay here again. 27 June 2014
Rated 4.0 out of 5.0 by Excellent hotel and staff In general an excellent hotel. The only really irritating aspect was that you sometimes had to wait for quite long time (7-8 minutes) for a lift at the upper floors. Furthermore, there is room for improvement of the wireless internet connection in the room. But these small minusses do not overshadow the impression of an excellent hotel. 25 June 2014
Rated 5.0 out of 5.0 Comfortable and good rest Please let me use wifi for free. Except that everything was satisfactory 24 June 2014
Rated 5.0 out of 5.0 by great hotel when we are in Manila with the family we always stayed in this hote not perfect but great hotel. the staff are helpful . my wife Children favorite are BREAKFAST. 22 June 2014
Rated 5.0 out of 5.0 by An Awesome Experience! I had a nice stay at the hotel. Everybody was accomodating, friendly and helpful. I would recommend this hotel to anyone. 20 June 2014
Rated 5.0 out of 5.0 by Great Food I love your food, lots of variety to choose from, bed are very comfortable, I wish all hotels have beds like yours... 18 June 2014
Rated 4.0 out of 5.0 by Interior of the Room I always like staying in this hotel even before it became Holiday Inn because of its accessiblity to my needs and the privilege of availing corporate discount. However, I think it already needs to be renovated this time. The carpet, drapes, furnitures are not really that good anymore. 17 June 2014
Rated 5.0 out of 5.0 by nice and clean hotel great location the holiday inn manila galleria is a very nice hotel to stay at. the staff members are very friendly and always helpful. the hotel is connected to the galleria mall which has a 10 screen theater inside. great for shopping and nice restaurants also. 17 June 2014
Rated 5.0 out of 5.0 Great Service Front Desk staff, starting with duty managers Jenny and Trish, Jordan, Nadine, Diana, Christine, Ryan and Mavis were great. They are always there to answer any questions. The staff at Fab restaurant were fabulous. Sally, Jinky and your new trainee Lyn were always there to cater to all our needs. 17 June 2014
Rated 4.0 out of 5.0 by Uncomfortable bed Feathers sticking out of the comforter and pricking my body. 12 June 2014
Rated 5.0 out of 5.0 by Sr. maintenance Manager Great Staff, room service great, maid service excellent, they go above and beyond to please. 12 June 2014
Rated 5.0 out of 5.0 by Great service, room is spacious First thing I've noticed compared with other hotel with the same price is the size of the room. It's really spacious for 2 kids and 2 adults. The kids can even run around the room. 12 June 2014
Rated 4.0 out of 5.0 by Shop til you drop excapade Upon arriving, the guard on duty in the parking area was helpful and courteous. We were greeted by Jordan who was friendly and gave us a warm welcome although we were disappointed that we were not given "free" room upgrade. We were charged additional for the upgrade. Also, no welcome letter and free fruit basket (replaced by chocolates maybe?). Maybe, we were "spoiled" by other Holiday Inn? Lol. We booked the weekend package which states that we will be accorded a check out of 4 pm but was only granted up to 2 pm. Bar One is also friendly when I have some drinks last night. Sally of FAB restaurant is also very warm and friendly in welcoming us when we had our breakfast. Check out was also fast courtesy of Kats. Thank you. 06 June 2014
Rated 5.0 out of 5.0 by Great place for a getaway Rooms are spacious and very relaxing. Internet speed was great. It's a plus that the hotel had direct access to the mall. Great value for money. 04 June 2014
Rated 4.0 out of 5.0 by Great service fast wifi Easy check in comfortable room and high speed Internet ! Great shopping too 01 June 2014
Rated 5.0 out of 5.0 by electric plugs in the room Overall, the stay was excellent. The only inconvenience I've experienced is the lack of 220volt electric sockets. All but 1 was available which is the same as where the TV is plugged in. The rest are all 110 volts. It is inconvenient to plug your phone charger beside the TV as opposed to having 1 available beside the bed. 29 May 2014
Rated 3.0 out of 5.0 by Front office feedback Your front office manager head of the front office i was able to talk to him asking him if i could request for an early checkin,, well he was not so friendly in his amswers , insteadt he told me Maam in this area ortigas Holiday Inn has a reasonable price,, and he was he didint know I was being souted my Marco Polo for a membership and you have the same promo rate,, i have been a guest of Hoiday Inn since 2007 and Priority member since 2007 ,, all i need is a nice. And warm response not an insulting or strict one, i forgot his name he is slim about 40 , little bit feminine ,, but your front office staffs are very okay friendly ONLY THE MANAGER I DONT LIKE HIM SO UNFRIENDLY SO SNOB 29 May 2014
Rated 5.0 out of 5.0 by Love it! As always everytime im back in the Philippines this Hotel never fails to make my stay comfortable and relaxing!, apart from little problems from the different room that I've stayed in e.g one rooms bedside socket isnt working, then one rooms TV controll isnt working properly, but overall this hotel is Great as well as the employees, Bench is very helpful aswell as Louis very attentive staffs, Ryan (front desk) was very helpful to all of my request and querries. Once again Thank you, looking forward on saying at this hotel again next year ^_^ 29 May 2014
Rated 4.0 out of 5.0 by Penthouse Suite- big room with enjoyable jacuzzi Upgrading my 2 bedroom suite reservation to penthouse was a wise decision. The penthouse (francisco suite) is simply gorgeous. 2 bedrooms( with walk inn closets, big bathrooms with bathtubs and standing showers) living/dining room with mini bar and jacuzzi on the second floor. We may have encountered some aircon issues in the living room for the first few hours, the same was compensated by the jacuzzi bubble baths. My family enjoyed every minute of our stay. Front desk and housekeeping services were superb. Two- thumbs up for you holiday inn manila galleria! We will definitely go back. 28 May 2014
Rated 5.0 out of 5.0 by Excellent Value Outstanding stay. Staff was exceptional. Excellent value. Room was spacious and clean. Excellent internet. Awesome buffet breakfast. Great location Attached to Robinsons Galleria. Has own walkway to mall. Will return. 25 May 2014
Rated 5.0 out of 5.0 by Efficient check in and checkout My experience with the front desk staff in checking in and checking out was very rewarding. Breakfast at the fab made me feel I am a part of this hotel. Since I am all alone in the Philippines, such treatment by the hotel staff and the reality that my family are in Europe let me forget the loneliness of not being with your family. 22 May 2014
Rated 5.0 out of 5.0 by Excellent service and comfortable stay We had a smooth and fast check-in process. Front desk's Joana was professional and acknowledged my being a member of IHG club. She also mentioned everything we need to know about our stay. We're so happy for allowing us early check-in, too. She also facilitated our check-out. We are satisfied with the room size and comfortable beds. Btw, would also like to commend Drey of F&B at the FAB who took care of our requests during breakfast buffet. He's fast and pays attention to our requests. We enjoyed the sumptuous buffet spread! Just disappointed with the complimentary tea from Bar One. It's like tea from a mall's fast food, nothing extraordinary. Overall, we enjoyed our stay & definitely coming back. 21 May 2014
Rated 4.0 out of 5.0 by Great stay but a few things could be fixed We stayed for 2 nights at the hotel, Room accommodations were terrific. Room was a bit older style but clean. The worst part about the hotel was the weird elevators, it seemed we were always waiting for the elevators, they stopped at floors with no one on them, went down to 7 then jumped all the way back to the top floor and opened every other floor. Other than one area the hotel was terrific. Breakfast buffet was delicious with a wide variety for every taste. Location was nice, connected directly o the Robinsons mall. Best of all though was the helpful service. The Business center Ms. Marybel spent hours and tons of patience dealing with a local Airline to ensure that changes we made to our flights were secure. Her professionalism, customer service, and overall perseverance is to be commended. 20 May 2014
Rated 5.0 out of 5.0 Comfortable bed and great service. Room was great and the staff was awesome!!! Thanks for making my stay like home.... 20 May 2014
Rated 5.0 out of 5.0 by Awesome stay at Holiday Inn I will be back for sure. I loved everything from the penthouse suite, the amenities, the food, everything is absolutely fantastic. I will be a regular in this hotel 18 May 2014
Rated 4.0 out of 5.0 by Proximity to Shopping Malls Excellent overall. Friendly staff. Holiday Inn proximity to major shopping malls, restaurants and various event centers is a plus. What impressed me more was the attention to detail by the staff at the FAB restaurant where I enjoyed my complimentary breakfast. Special mention is Ms Bernardo's professionalism and charm to make every guests feel at home and enjoy a sumptuous buffet breakfast. Observing her go from one table to the other making sure guests get what they needed prompted me to ask who she asset to the management...and definitely a leader by example. 17 May 2014
Rated 4.0 out of 5.0 by Lift/ elevator is slow need to be fixed and bad second hand smoke from other floors goes into the lift There are three lifts all too slow. We have to wait for a long time. The lift conditions is too old. Buttons are spoiled need to be fixed. The hotel should use air cleaner/ ionizer to clean the smoking floors so it won't pollute the air in the lift/elevator when it stops on the smoking floor. 17 May 2014
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