Rated 4.1 out of 5 by 618
Rated 3.0 out of 5.0 by Garderner CCS Mission Trip
Like always the staff service was outstanding, Dinning room especially Sally (Host), Alvin waiter and Chcolo.
Arnold was especially efficient and helpful. He made our room experience special.
Check in and Check out was very efficient. Thanks for a very GREAT experience; we usually had stayed at the Inter Con Makati .
April 17, 2016
Rated 5.0 out of 5.0 by nithussain Friendly staff, clean and convenience location
Hotel is located within a shopping mall. Shopping mall is full of eateries, retails shops etc. Security is good.
Hotel is clean except that they should freshen up the smell of cigarettes at the smoking room lobby.
April 17, 2016
Rated 5.0 out of 5.0 by Gels great stay
comfortable nights rest, clean, conveniently located next to a shopping mall.
April 9, 2016
Rated 4.0 out of 5.0 by Adrianski A reasonable stay - but not without a few problems
I have been an IHG member for over 12 years and have stayed in many IHG hotels worldwide. I booked a 2 bedroom suite for my family (2 adults, 2 children) as our final 2 day hotel stay in the Philippines.
The hotel is easy to find and check-in was efficient - but there was no IHG member check in desk - and very little recognition of IHG platinum member status (no room upgrade offered, a brown paper bag with 4 jelly sweets, IHG platinum login didn't work).
I was pleased with the space in the 2 bedroom suite. The rooms can see a little "dated/old" in places, but the beds were comfortable, the showers were great and the room was very clean. There was a small problem in the bathrooms that was fixed next day.
We, for reasons that I still fail to understand even after talking to the duty manager, were allocated a 7th floor room even though we booked weeks before our stay. This is so close to the external roof mounted air conditioning units that the windows vibrate which can affect your sleep.
The breakfast buffet was very comprehensive with many selections and a wide range of flavours. I liked the efficient "fab" restaurant check-in and table reservation whilst you go and get your first bits of food from the breakfast buffet.
The 2 small outdoor pools are shared between this Holiday Inn and the adjacent Crown Plaza hotel - thankfully our children were all "swum out" from the previous 7 days in PG/Sabang as these pools were too small and overcrowded on the weekend.
In summary this is a reasonable hotel - but the recognition you expect as a IHG member is very absent.
April 6, 2016
Rated 4.0 out of 5.0 by mon.dimple Great Service
Friendly Hotel Staff and the food was great. I was able to book an extended stay without a hitch and they assigned me to a bigger room without incurring additional cost.
April 3, 2016
Rated 5.0 out of 5.0 by Lars2 Great service
Great, appreciate the hotel and the service. Will return for good help.
April 1, 2016
Rated 4.0 out of 5.0 by John14:6 affordable stay
the price of the stay is very competitive. downside is the hotel is quite old and needs renovation especially the bathroom. airconditioning was great! the amenities were quite sufficient. service of fab was good and the variety was also good.
March 31, 2016
Rated 5.0 out of 5.0 by iyakin_ako Would definitely go back
this is the first time i've checked in at Holiday inn Galleria and me and my children had a wonderful time. First, the accommodation rate is affordable yet the facilities were excellent. Excellent restaurant choices (and food choices too). Food was really great. Nice pool (though it would have been better if it's a little warm on the kid's pool so that the kids won't get goose bumps because of the cold water). I appreciate it that the hotel has a spa and room massage is allowed.
Would definitely go back.
March 30, 2016