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Rated 4.2 out of 5 by 270 reviewers.
Rated 5.0 out of 5.0 by Great way to relax! i always make it a point to come to the Holiday Inn as a little getaway. they have a really friendly staff and accommodates most requests that you have! i love staying here 02 May 2014
Rated 5.0 out of 5.0 by Great 2 nights spent over the weekend My family has always enjoyed the services of this hotel. It's nice to know that they value the quality of service they provide to their guests for each and every stay. Breakfast at Fab was good but it gets easily crowded due to a lot of other guests staying in the hotel. The room rates were good seeing that we availed of the privilege membership for IHG. My only problem was that the elevators were limited to 3 and were quite slow. This becomes a problem when occupancy is high since guests from lower floors are no longer able to take the elevator due to full capacity by the time the elevators reach the floor. I don't see this improving anytime soon since this is already in place and modifications would be too costly at this point. Anyway, it had been fun and I wish we had more days to spend relaxing at this hotel. 29 April 2014
Rated 5.0 out of 5.0 by Need to improve on house keeping services Everything was definitely awesome. I would like to comment regarding the slow service of the housekeeping. Further, more healthy and fresh meals for the breakfast menu. 26 April 2014
Rated 5.0 out of 5.0 by Great Value Great Hotel for what you pay. Great service and very clean and comfortable. 26 April 2014
Rated 1.0 out of 5.0 by Not a relaxing stay I had a bad experience with one of the front desk agents. I was told that the internet costs 600 pesos then I told her that it should be free since I'm an IHG Rewards club member. She then asked me for my number but the number was already attached to the reservation. Shouldn't the front desk agent check the reservation before asking for information from the guest? I had a bad experience with the check in process because of this. I also noticed that there was no priority check in lane for elite members. I also did not like the way the front desk agents were not able to give out straight forward information when i called to ask about the possibility of checking in early. They couldn't just flat out say YES or NO. 25 April 2014
Rated 2.0 out of 5.0 by Yuck. -Filthy windows in lounge; beer not cold. -Shower temperature too hot and not working properly - so wife and son had no shower. -Staff indifferent -Musty odor throughout halls (poor carpet maintenance?) Never again. We are in HI Taipei and it is a world of difference. Staff are sincere here. Shameful in HI Ortigas. I can see how if one did not use the lounge, ignored obvious odors and had no dealing with front staff and had a room with good plumbing, then it would be fine. We would be fools to return. Never again. We would like our money back. Apologies are hollow and have no meaning in the service industry if the hotel is not pro-actively maintained. Yuck. 24 April 2014
Rated 5.0 out of 5.0 by friendly hotel staff and relaxing room The hotel had very friendly personnel at the reception area. The breakfast was good and offered a lot of choices. the room was comfortable. All these made my stay very comfortable. 20 April 2014
Rated 1.0 out of 5.0 by poor hotel room even worse business center staff Book a pent-house suite (toilets hardly flushing)......and be charged 45p for an urgent copy. No peso, no copy. 20 April 2014
Rated 5.0 out of 5.0 by My Stay My stay was fantastic! The staff could not been nicer and catered to my every need! Can’t wait to go back! The only negative was the wait time for the elevators. 15 April 2014
Rated 5.0 out of 5.0 by Great Service From check in to check out was hassle - free. All the staff on reception were very pleasant and helpful. I was granted a request of a partcular type of room, much to my satisfaction! There were always hotel staff around who were willing to help or answer any querries. The hotel room I was in was so spacious, clean and tidy. It was cleaned and made up regularly. I stayed there for almost a month, in Marchl 2014, so I know how good they were! The management made me really special. Out of the blue, I was sent a complimentary dish of special chocolates! Thank you! I got to know a lot of staff who were kind to me, (Kat from reception, Edmond from housekeeping department, Sherrie fom Avis) to name a few. Thanks to the management and staff. 14 April 2014
Rated 3.0 out of 5.0 by Felt somewhat cheated The use of word " executive room" in booking misleading and confusing. Having stayed in many Holiday Inn Hotels executive room means lounge access and other benefits. Response to the complaint was slow. This overshadowed all other aspects of the visit. Similarly 4 coffees during a meeting at coffee shop charged as breakfast at 700 peso plus also unreasonable.very slow lifts for upper floors. 13 April 2014
Rated 2.0 out of 5.0 by Average Average service. It was my birthday why I checked in here so I asked for an extra hour check out as complimentary as I'm flying overseas thay. My flight is in the evening so I asked for an extra time before my check out. Unfortunately they are NOT willing for it and insisted that there is a charge. I remember they also mentioned that they just give complimentary cakes for birthday celebrants (which they actaully didnt bother giving at all). Noticed also that the couch in the receiving area is very dusty and I kept on sneezing. Observed too that front desk receptionists are not so friendly. It's my first time in Holiday Inn so I can try the service but it seems it kinda failed my expectations in IHG in general. Also, the free wifi they claim is like a joke. I never detected any signal. This was disclosed before my booking so I thought I can work there,but in fact, not at all. Very frustratinfg. But kudos to phone operators. They are very nice. 11 April 2014
Rated 3.0 out of 5.0 by What is working and what is not What is working? Security guards routinely take note the taxi you boarded or got off Access to the mall from hotel. Very useful but wish the time it closes matches the last full show hassle to go out and find way back to hotel. Wireless internet working Bottled water complimentary everyday What is not working---- There are 3 elevators in this property and when they work they do get you quickly to where you want to be. However, on a number of occasions, the wait is just too long to be acceptable. The fitness center is operated by gold gym but there is very limited flexibility wen it comes to opening ( too late) or closing ( too early). In the few times I was able to use the facility, the staff seemed to be indifferent to guests Breakfast is predictable and unexciting. This is compounded by spotty service. Eg. Coffee refills . the Philippines as a tropical paradise is not recognized as such when the hotel is serving canned peaches ! Despite these deficiencies, one can count their blessings in having an affordable accommodation. 09 April 2014
Rated 5.0 out of 5.0 by breakfast the breakfast items were so great. You got a lot of foods to choose from. All of these foods seem so palatable, good-tasting- and healthy. Even the beverages were so varied that you hardly can choose which one to take in as all of them seem to be good-tasting. There a lot of desserts like fruits. On top of all these great qualities of the breakfast is the freshness of all the items served for guests' consumption. It was just an unsightly thing to see some guests bringing out food, taking out large quantities concealed in paper bags. Anyway, i did not see any instructions which prohibit bringing out foods. 05 April 2014
Rated 4.0 out of 5.0 by Good place, good location A quiet oasis in the midst of the exciting chaos of downtown Manila. 04 April 2014
Rated 5.0 out of 5.0 PERFECT experience at this hotel. I used to work at an IHG property in the US, so I tend to be overly-critical when I stay at hotels. However, I could find nothing at this property that wasn't absolutely perfect and well-planned and attended to. The front desk staff speak perfect English, are attentive and friendly, and took care of all of my needs. The rooms are spacious, VERY clean, and include very nice amenities. All public areas are comfortable and also clean. Fast internet, good location, great staff. I can't recommend this place highly enough! I hope to be back soon. 03 April 2014
Rated 5.0 out of 5.0 by Great find, a "keeper" for all future trips to Manila This hotel, while aging a bit, was a gem for us. It was much better than a local comparably priced hotel we stayed in in Quezon City. Clean, friendly, familiar, centrally located, helpful, true service with a smile. Rooms and lobbies had lots of wood paneling and ac was very adjustable, quiet, unlike most local options. Would like a more lively bar that is open later and restaurant options seem limited, but there is a large Robinson's mall with plenty attached. We used it for a base while traveling in and out of town several times. I will definitely stay here again as it is perfect for our needs while traveling in Manila area. Reminds me of what a Holiday Inn used to be before they lost their way a bit in years past. I'd say they've returned in good shape. 03 April 2014
Rated 5.0 out of 5.0 by Hospitable Staff & Nice Environment The Staff were nice and hospitable meaning they inform me events on what 's happening during our stay and would invite us. It is nice that they always inform guests in which we feel that were are welcome and important. The service was fast in responding in our needs. I always recommend your hotel and I myself keep coming back to your hotel. 02 April 2014
Rated 1.0 out of 5.0 by Cannot blame the staff Cannot blame the staff, but whomever the architect was for the building should be sued for incompetence! 3 small slow elevators to serve 27 floors! Plus they need to fix the thermostats. 02 April 2014
Rated 4.0 out of 5.0 by Gehobenes Ambiente Für einen entspannten Aufenthalt im stilvollen Ambiente ist das Holiday Inn in Ortigas eine gute Wahl. Die Freundlichkeit vom Hotelpersonal ist kaum zu überbieten und auch sonst präsentiert sich das Hotel in allen Bereichen stark. Die direkte Anbindung an die Robinson Galleria Mall ist auch nicht zu unterschätzen. 01 April 2014
Rated 5.0 out of 5.0 by pleasant The property is very close to almost everything. Malls, meeting places, offices .. etc and has a great service except for some minor lack of initiative at the concierge. 31 March 2014
Rated 2.0 out of 5.0 by Humiliated by the double standard of the staffs Humilited during breakfst on 26th Mar where I have been asked to pay the bill in cash as I am not 'credit worhiness'. eventhough the duty manager explained but still unacceptable# Has emailed herl but not received the reply; email addressed to her as follow; ============================================ Dear Tricia thank you for replying me, however I am unable to accept your reasoning; a) As a platinum member, I used to enjoy no deposit during check in world wide, hence when the check in staff didn't ask for deposit, I supposed it is the usual case as I have experiencing so long b) If your argument is correct, do you meant that I am unable to enjoy minibar in the room as what ever I would like to consume I have to pay up front? c) if your argument is right then I am unable to send for laundry as I need to pay first? d) As a platinum member, I used to be upgraded to suite and enjoy the breakfast in the executive lounge, I did not have the same previleage in your hotel and I am not asking either but it is always the courtesy of the duty manage to provide such prvilleage to platinum members as I used to enjoy I am sorry that I felt been discriminated and humiliated by your staff as I am not 'credit worthiness' Afterall you have my credit card and all personal detail, do you mean you afraid I will run away with the bill? Sorry. 29 March 2014
Rated 5.0 out of 5.0 by amazing day experience is beyond expectation... hotel staff are courteous and accommodating... 29 March 2014
Rated 4.0 out of 5.0 by Great staff Although the hotel rooms is still clean but I think renovation is needed specially on the carpets and the wall papers , the lights inside the room is a little dark maybe should change to warm white. The staffs are very friendly and accommodating 26 March 2014
Rated 5.0 out of 5.0 by Services that touches you! My first stay in this hotel wasn't a pleasant one and I wrote a rather critical comments. Due to lack of choice, I stayed in the same hotel again. However, I never regret coming back. The services I received were excellent! The management has taken my feedback and comments seriously and have made changes to accommodate my stay. I especially want to command Rommel and Jinky who served at the café. I only casually mentioned my preference for breakfast and they remember my needs. Whenever I’m there for breakfast, they are all ready for what I want. This is a place I will come back again because they listen to you and have your interest in their hearts! Well done! Keep it up 25 March 2014
Rated 5.0 out of 5.0 by Excellent hotel to stay at. Nice hotel, specious room, attached to the shopping mall. Enjoyed breakfast and my stay. No complains. 22 March 2014
Rated 5.0 out of 5.0 by Great hotel They make me feel at home. I like the bed, its very comfortable. 22 March 2014
Rated 5.0 out of 5.0 by A Hidden Gem in Manila! Hotel is connected to a large mall. Excellent location and walking distance to Megamall! Kudos to housekeeping department for a superb job in room cleanliness! Staff are always friendly and accommodating! Great outdoor swimming pool and fitness center (operated by Gold's gym.) Congratulations to the management team for running a great hotel operation! 20 March 2014
Rated 5.0 out of 5.0 by Comfortable bed and huge room, with great service. Generally, Holiday inn is really a home away from home. The ambience is great, the beds are normally comfortable and the room is really huge. You feel safe in the place with sure help from the staff. 20 March 2014
Rated 5.0 out of 5.0 by Very good service and location for business trip Very attentive service, nice room, great location, excellent buffet breakfast. 18 March 2014
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