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Rated 4.2 out of 5 by 299 reviewers.
Rated 5.0 out of 5.0 by Great service, room is spacious First thing I've noticed compared with other hotel with the same price is the size of the room. It's really spacious for 2 kids and 2 adults. The kids can even run around the room. 12 June 2014
Rated 4.0 out of 5.0 by Shop til you drop excapade Upon arriving, the guard on duty in the parking area was helpful and courteous. We were greeted by Jordan who was friendly and gave us a warm welcome although we were disappointed that we were not given "free" room upgrade. We were charged additional for the upgrade. Also, no welcome letter and free fruit basket (replaced by chocolates maybe?). Maybe, we were "spoiled" by other Holiday Inn? Lol. We booked the weekend package which states that we will be accorded a check out of 4 pm but was only granted up to 2 pm. Bar One is also friendly when I have some drinks last night. Sally of FAB restaurant is also very warm and friendly in welcoming us when we had our breakfast. Check out was also fast courtesy of Kats. Thank you. 06 June 2014
Rated 5.0 out of 5.0 by Great place for a getaway Rooms are spacious and very relaxing. Internet speed was great. It's a plus that the hotel had direct access to the mall. Great value for money. 04 June 2014
Rated 4.0 out of 5.0 by Great service fast wifi Easy check in comfortable room and high speed Internet ! Great shopping too 01 June 2014
Rated 5.0 out of 5.0 by electric plugs in the room Overall, the stay was excellent. The only inconvenience I've experienced is the lack of 220volt electric sockets. All but 1 was available which is the same as where the TV is plugged in. The rest are all 110 volts. It is inconvenient to plug your phone charger beside the TV as opposed to having 1 available beside the bed. 29 May 2014
Rated 3.0 out of 5.0 by Front office feedback Your front office manager head of the front office i was able to talk to him asking him if i could request for an early checkin,, well he was not so friendly in his amswers , insteadt he told me Maam in this area ortigas Holiday Inn has a reasonable price,, and he was he didint know I was being souted my Marco Polo for a membership and you have the same promo rate,, i have been a guest of Hoiday Inn since 2007 and Priority member since 2007 ,, all i need is a nice. And warm response not an insulting or strict one, i forgot his name he is slim about 40 , little bit feminine ,, but your front office staffs are very okay friendly ONLY THE MANAGER I DONT LIKE HIM SO UNFRIENDLY SO SNOB 29 May 2014
Rated 5.0 out of 5.0 by Love it! As always everytime im back in the Philippines this Hotel never fails to make my stay comfortable and relaxing!, apart from little problems from the different room that I've stayed in e.g one rooms bedside socket isnt working, then one rooms TV controll isnt working properly, but overall this hotel is Great as well as the employees, Bench is very helpful aswell as Louis very attentive staffs, Ryan (front desk) was very helpful to all of my request and querries. Once again Thank you, looking forward on saying at this hotel again next year ^_^ 29 May 2014
Rated 4.0 out of 5.0 by Penthouse Suite- big room with enjoyable jacuzzi Upgrading my 2 bedroom suite reservation to penthouse was a wise decision. The penthouse (francisco suite) is simply gorgeous. 2 bedrooms( with walk inn closets, big bathrooms with bathtubs and standing showers) living/dining room with mini bar and jacuzzi on the second floor. We may have encountered some aircon issues in the living room for the first few hours, the same was compensated by the jacuzzi bubble baths. My family enjoyed every minute of our stay. Front desk and housekeeping services were superb. Two- thumbs up for you holiday inn manila galleria! We will definitely go back. 28 May 2014
Rated 5.0 out of 5.0 by Excellent Value Outstanding stay. Staff was exceptional. Excellent value. Room was spacious and clean. Excellent internet. Awesome buffet breakfast. Great location Attached to Robinsons Galleria. Has own walkway to mall. Will return. 25 May 2014
Rated 5.0 out of 5.0 by Efficient check in and checkout My experience with the front desk staff in checking in and checking out was very rewarding. Breakfast at the fab made me feel I am a part of this hotel. Since I am all alone in the Philippines, such treatment by the hotel staff and the reality that my family are in Europe let me forget the loneliness of not being with your family. 22 May 2014
Rated 5.0 out of 5.0 by Excellent service and comfortable stay We had a smooth and fast check-in process. Front desk's Joana was professional and acknowledged my being a member of IHG club. She also mentioned everything we need to know about our stay. We're so happy for allowing us early check-in, too. She also facilitated our check-out. We are satisfied with the room size and comfortable beds. Btw, would also like to commend Drey of F&B at the FAB who took care of our requests during breakfast buffet. He's fast and pays attention to our requests. We enjoyed the sumptuous buffet spread! Just disappointed with the complimentary tea from Bar One. It's like tea from a mall's fast food, nothing extraordinary. Overall, we enjoyed our stay & definitely coming back. 21 May 2014
Rated 4.0 out of 5.0 by Great stay but a few things could be fixed We stayed for 2 nights at the hotel, Room accommodations were terrific. Room was a bit older style but clean. The worst part about the hotel was the weird elevators, it seemed we were always waiting for the elevators, they stopped at floors with no one on them, went down to 7 then jumped all the way back to the top floor and opened every other floor. Other than one area the hotel was terrific. Breakfast buffet was delicious with a wide variety for every taste. Location was nice, connected directly o the Robinsons mall. Best of all though was the helpful service. The Business center Ms. Marybel spent hours and tons of patience dealing with a local Airline to ensure that changes we made to our flights were secure. Her professionalism, customer service, and overall perseverance is to be commended. 20 May 2014
Rated 5.0 out of 5.0 Comfortable bed and great service. Room was great and the staff was awesome!!! Thanks for making my stay like home.... 20 May 2014
Rated 5.0 out of 5.0 by Awesome stay at Holiday Inn I will be back for sure. I loved everything from the penthouse suite, the amenities, the food, everything is absolutely fantastic. I will be a regular in this hotel 18 May 2014
Rated 4.0 out of 5.0 by Proximity to Shopping Malls Excellent overall. Friendly staff. Holiday Inn proximity to major shopping malls, restaurants and various event centers is a plus. What impressed me more was the attention to detail by the staff at the FAB restaurant where I enjoyed my complimentary breakfast. Special mention is Ms Bernardo's professionalism and charm to make every guests feel at home and enjoy a sumptuous buffet breakfast. Observing her go from one table to the other making sure guests get what they needed prompted me to ask who she asset to the management...and definitely a leader by example. 17 May 2014
Rated 4.0 out of 5.0 by Lift/ elevator is slow need to be fixed and bad second hand smoke from other floors goes into the lift There are three lifts all too slow. We have to wait for a long time. The lift conditions is too old. Buttons are spoiled need to be fixed. The hotel should use air cleaner/ ionizer to clean the smoking floors so it won't pollute the air in the lift/elevator when it stops on the smoking floor. 17 May 2014
Rated 5.0 out of 5.0 by Awesome Value for the Money I've always enjoyed staying at the Holiday Inn, Manila Galleria. Friendly, efficient and knowledgeable staff, great location and next to the Robinson Mall. The complimentary WiFi to all IHG members is much appreciated! 17 May 2014
Rated 4.0 out of 5.0 by Great staff Need to renovate their rooms like beds bathroom fixtures the foods inside the hotels are not that good you still need to improve the buffet but since located beside the mall it is very accessible for us to have dinner or have a quick lunch at Fridays or starbucks 16 May 2014
Rated 4.0 out of 5.0 by Good stay-but rooms need to be up dated Rooms need to be up dated! Furniture in hotel is really old. Buffet was worth the 6 bucks and has a lot of food. Omelets made to order too. Wait staff was really good the first breakfast but the staff the next day was not good. Elevators take a very long time to respond. Expect 5 minutes or more for elevators to respond. Take the stairs if you have the energy because taking the stairs is faster than waiting for the elevator. Good staff-Johnny is very help at the front desk and can get you anything you need in a moments notice. Great location in a safe area. Overall good experience. 14 May 2014
Rated 3.0 out of 5.0 by great hotel disappointed guest I've stayed here before and I always want to stay everytime I visit Manila either crowne plaza or holiday inn galleria because of accessibly to shopping mall and nearby government agency. The reason why I got disappointed was I have to wait for almost an hour for check out because of food & beverage posting of bill I paid our breakfast in the outlet by cash and then upon check out it was on my surprise that I have still need to pay in the reception. And then the male receptionist mentioned to me that I have to pay the bill and the outlet will bring the cash that I have paid, why can he just asked me to pay the difference instead of asking to pay the whole amount and wait for the reimbursement so that I dont need to wait for almost an hour. And also I noticed that some of the staff in the outlet the ladies are wearing dangling bracelet not only one but the are 2 or 3 bracelet and mobile phone is visible. As a hotelier we have to follow some policy and procedures as part of the grooming standard. IHG always want to be number one and be a preferred hotel thats why you always say Great Hotels Guests Love... 14 May 2014
Rated 4.0 out of 5.0 GreaT Hotel I wish to thank everyone @ Holiday Inn Galleria for your great services and making my stay a great one.Keep it up.I will return again to your hotel in the future. 14 May 2014
Rated 1.0 out of 5.0 by Beware the front desk We tried to extend our stay for one day. We booked online and I confirmed it the next morning with the front desk. But during the day, they decided that we had not extended. My partner was in the room, and they called repeatedly and told her to leave and that they would move our things out (I was away at a meeting - this was a business trip). After numerous calls to the hotel (this took 7 hours to resolve) where I was supposedly being transferred to the manager (never spoke to him/her), I finally had to leave my meeting and go to the hotel to resolve this. By the time I got there, they were ready to admit that the room had been extended. 7 hours later. I never did hear from the manager, and I will never stay there again. Two other guests also had problems with the front desk, and both of them changed hotels. 12 May 2014
Rated 5.0 out of 5.0 by good experience holiday inn staff was friendly and accommodating location is perfect beside a mall very accessible 12 May 2014
Rated 4.0 out of 5.0 by VALUE FOR MONEY Being a priority club member we have always stayed at Holiday Inns Hotels or IHG hotels around the world and on our first trip to the Philippines we stayed at the Holiday Inn Galleria Ortigas Manilla . We found the location excellent for our business needs and having access to the Robinson Mall an added bonus. We found the hotel to be of a very high standard in all areas even though it was one of their busiest seasons 1 May Labour Day. I would differently recommend this hotel if you intend to go Manilla and like being close to all amenities for business or pleasure. Regards Sue Solomon 09 May 2014
Rated 4.0 out of 5.0 by Amazing Hospitality We chose the Holiday Inn Manila Galleria because of it's proximity and were very happy with it's location, the staff and our room. The room was very spacious and the bed was comfortable and we slept well. It has an access in the Robinsons Galleria which make it very safe and comfortable during our stay. 07 May 2014
Rated 5.0 out of 5.0 by My favorite hotel in Manila! GReat location! Clean spacious room. Friendly staff! There's no need for me to stay anywhere but Holiday Inn Galleria! 06 May 2014
Rated 5.0 out of 5.0 Nice experience at Holiday Inn Manila Galleria PROS: 1. Friendly and helpful staff 2. Clean, quiet and spacious room with a nice city view 3. Various choices of buffet breakfast 4. Fast and stable wifi connection 5. Excellent location, easy for shopping, business and travel 05 May 2014
Rated 5.0 out of 5.0 by Great Place This Holiday Inn met our expectation. Shopping and restaurants were accessible. The front desk service was excellent and very helpful and courteous! Keep up the good work! 04 May 2014
Rated 5.0 out of 5.0 by IHG Rewards - Is it worth it? Typical excellent standard of the Holiday Inn organisation. If you haven't joined the IHG rewards club, I highly recommend you do so as soon as possible. Finally a rewards club that treats you like you are special.... Cannot recommend this hotel highly enough. Would not bother staying anywhere else in Manila. 02 May 2014
Rated 5.0 out of 5.0 by Great way to relax! i always make it a point to come to the Holiday Inn as a little getaway. they have a really friendly staff and accommodates most requests that you have! i love staying here 02 May 2014
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